Marshalls Garden Reviews 

23,017
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 6,733 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the excellent service, noting the company's efforts to resolve issues and provide replacements. Many also appreciate receiving products in good condition, with healthy plants often arriving promptly and well-packaged. However, some customers reported significant delivery issues, with items arriving damaged or in poor condition due to courier mishandling. Many also experienced plants arriving dead, withered, or not thriving, often linked to delays or insufficient packaging. Additionally, people encountered problems with delayed or missing orders, incorrect items, and poor communication.

What people talk about most

Product

Users describe ambiguous interactions with product, with many praising the large selection, good offers, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising prompt delivery, good... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising products as... See more

Order

Consumers find order experiences to be ambiguous, with many praising the ease of online ordering, prompt... See more

Service

Clients share positive opinions on service, with many reviewers consistently expressing satisfaction and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service is very good. Complaints are dealt with very swiftly. Had an issue with live plants arriving in poor conditions, due to the extreamly hot weather . Marshals was very quick to... See more

Rated 4 out of 5 stars

Original review was for plants from another company, how embarrassing! Seeds were delivered fine and nice as compensation for poor plug plants. Arrived in good time and one packet planted so far are... See more

Company replied

Rated 4 out of 5 stars

The plants arrive on good condition and as described. It's just a shame that cannot be said of the delivery the boxes have arrived crush in places or left upsize down at the door step with total di... See more

Rated 3 out of 5 stars

I normally love the plants and this company but they have to change their delivery company!! 5 days from dispatch to delivery and looks as if Evri used my package as a football. I think it was repacka... See more

Company replied



Company details

  1. Garden Center
  2. Gardener
  3. Plant Nursery
  4. Seed Supplier

About Marshalls Garden

Written by the company

Visit our Website
Shop Garden Plants
Shop Garden Tools
Shop Premium Seeds
Shop Fruit Plants & Trees
Shop Bird Care
Contact Us
Growing Guides

About Us

Trusted By Gardeners Since 1940.

With a rich heritage spanning 75 years, Marshall's Garden is a revered name in gardening, founded in the 1940s with a heartfelt passion for supplying premium vegetable seeds and plants. Evolving into a leading online garden retailer, we are run by gardeners, for gardeners.

At Marshalls Garden, we're dedicated to simplifying gardening, making it an accessible and enjoyable experience for all. Our commitment extends beyond providing reliable and easily understandable information to offering expert guidance from our UK-based team of gardening experts, available seven days a week.

Garnering a 4.5-star Google Trusted Stores rating and a stellar 5-star Feefo service rating, we pride ourselves on unparalleled customer service. Recognised by Gardening Which Magazine and the Royal Horticultural Society, we stand as a beacon of gardening excellence, ensuring every product we offer, from premium supplies to expert advice, meets the highest standards for the satisfaction of both seasoned and aspiring gardeners alike.

Marshalls Garden Premium Gardening Supplies

Written by the company

Trusted by Gardener’s for 75 Years
Founded in the 1940s, Marshall's Garden has been a trusted name in gardening for over seven decades. Our journey began with a passion for supplying vegetable seeds and plants, evolving into an online specialist garden retailer run by gardeners for gardeners with a profound love for plants.
Gardening Made Simple
At Marshalls Garden, our core mission is to make gardening an enjoyable and accessible experience for everyone. We believe that gardening should be a joy, not a challenge. That's why we've committed ourselves to providing information that is not only reliable but also easy to understand. Whether you're seeking basic tips for starting your first garden or looking to refine advanced techniques, Marshalls Garden is your go-to source for all things gardening.
Expert Assistance from a UK team
At Marshall's Garden, we pride ourselves on offering unparalleled customer service. Our UK-based team of gardening experts is available seven days a week, ensuring that you receive the guidance and support you need to nurture your outdoor space. Marshalls Garden has earned a 4.5-star Google Trusted Stores rating and a glowing 5-star Feefo service rating.
Commitment to Excellence
Recognised by Gardening Which Magazine and the Royal Horticultural Society, we stand as a beacon of gardening excellence. At Marshalls Garden, we understand the importance of having top-quality supplies for your gardening journey. Our premium gardening supplies are meticulously selected to meet the highest standards, ensuring that every customer is fully satisfied. Whether you're a seasoned gardener or just starting, our commitment to quality extends to every product we offer.


Contact info

3.7

Average

TrustScore 3.5 out of 5

23K reviews

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3.7

All reviews

(23,017)

6,710 reviews in the last 12 months

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Rated 2 out of 5 stars

Very Disappointed

To start with while trying to order the seeds my order did not show up so I ended up with too much of certain seeds. I should have checked better before placing the order but by this time I had got quite frustrated.
I ordered Machu Pichu chillies but after the plants had grown I realised they were some type of nightshade berry that was poisonous if not properly ripe.
After contacting Marshalls about this they made it difficult for my refund by asking for photos and then some long number from the seed packet. Glad I kept it! Eventually I was given a refund for the price of the seeds and brief apology for any inconvenience. Like hardly any chillies this year and some berries taking up greenhouse space that I've no use for. Very disappointed

19 July 2026
Unprompted review
Rated 4 out of 5 stars

Ordering was easy with plenty of…

Ordering was easy with plenty of information available about the plant.Order was dispatched in the timeframe quoted. However delivery was delayed several days by the carrier and the plant was a little dehydrated on receipt.

8 July 2026
Rated 5 out of 5 stars

Great service

Great service, product arrived in a couple of days. Package left in suitable location for me to find.

3 July 2026
Rated 5 out of 5 stars

Seeds

Seed packets arrived in good condition and well packaged and quickly. Now just to wait for time for sowing

7 July 2026

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