Mathem Reviews 

Good service, but they are still more expensive than others.

I really like their recipe page though. Even if there's some bugs, it works really well and I have learned & tried new things thanks to it

Great app BUT setting up payment is UNBELIEVABLY difficult. I have everything correct but hours are wasted trying to pay by card. Hopeless!

Been using Mathem for 6months.

Generally decent but expect items to be missing (which you pay for) or replaced with random other item, for example expired cheese (1 month old).

I would also not recommend buying anything that must be fresh as their items are usually close to expiration date, milk, bread etc.

Subject: Urgent Complaint - Unethical Practices and False Information

I am compelled to express my utter dismay with the recent service provided by your company. This has been, by far, the worst experience I've encountered with any service.

The Panthemma service, which was initially reliable, has now proven to be nothing short of a nightmare. In the past, issues were rectified promptly, but the recent incident has been a shocking display of dishonesty and disregard for customer rights.

Five consecutive errors in compensating for pant bags have left me infuriated. The first four discrepancies were reluctantly addressed after prolonged discussions, but this time, your representatives not only lied but also displayed a complete lack of empathy.

The sequence of events is staggering - from denying past compensations to inconsistent figures, followed by refusal to acknowledge evidence I provided, and finally settling on an arbitrary and deceitful limit of 90 SEK. This is not only peculiar but a blatant contradiction of the facts.

Throughout this ordeal, there was no constructive dialogue with your employee, and the lack of sympathy for the significant inconvenience and time wasted is utterly disappointing. I urge you to thoroughly investigate this matter and rectify the situation immediately.

This experience has severely tarnished my perception of your company, and I hope swift action is taken to address these unethical practices.

Sincerely,
Mathijs Stetter

Always on time. No mixup with the order.
Great Service

They are picking the right products, but the problem is that always when I order some fruits or vegetables it is gonna be either the smallest in size or it is damaged already. I got apples - some of them are already damaged (it can't be damaged during the delivery, because it takes more than 1 day to be THAT damaged). I am really disappointed.. I thought that the main idea is to pick the normal size of vegetables/fruits and not always the smallest.. and same for the quality - it should be picked the best looking fruit.. at least in other countries they do like that. I am dissapointed...

This week good beef and kottlet at very good prices. Delivery, as usual, excellent.
HD

Delivery staff are always helpful.

Delivered within expected period. Friendly delivery personnel.
Groceries are in good condition upon arrival.

After we stopped using mathem we UNSUBSCRIBED from ALL of the updates or any kind of communication coming from them. Yet they continued sending emails. Clicking on "unsubscribe" led me to the list of subscriptions I wish to receive from them and lo and behold: NONE WAS CHECKED. Which means as said I already made sure to be NOT subscribed to anything from mathem. Yet they still send it their correspondence via mail. I'm sure this can be reported somewhere and it will.

Good packing, fresh food, excellent delivery, good job!🙂

I have been using Mathem for a few years and I would continue to use their service.

False promises and unbelievably bad service. Have tried twice now this summer to order for a skärgården delivery - which they advertise they can do. They let you book a time, go through the list, and then in the end there's suddenly a problem.
I tried to order yesterday - over 4000 sek. they let me choose times and put together my final order, but then in the final stage I get the following message: “Åh nej, du kan inte få allt den här tiden. Du behöver ändra tiden eller byta ut den som inte kan levereras”.
I have tried changing delivery address (even changing it to a local address in Stockholm!), the contents of the order, the day, the time, even the account doing the ordering. I get the same message every time. So I tried to use the chattbot - beyond useless. So I waited until today, when according to their website and the chattbot there should be an agent working - apparently not, it just sends me the same message over and over that "no one is available, our opening times are 09:00-23:00 on Sunday" (it is now 11:00 on Sunday). Beyond infuriating, they just lie to keep you on the hook. A huge waste of time.

Mathem emailed me and asked me to write this review. I actually stopped using Mathem for about a year, since they had so many problems. Friends told me they got better, so I decided to give them another try, and at first, I agreed. But lately, things have really been going downhill: deliveries are almost always late, or even cancelled completely(!). Don't order a delivery for the day before a party like we did, you're taking a huge risk.

And then there was our office account, where we suddenly couldn't order anymore, and MatHem just couldn't fix it. "Why don't you just make a new email address and use that to make a new account?" they asked us multiple times, a stunning admission of institutional incompetence. They may as well have written "We are completely hopeless and can't fix anything, why are you using us?".

On the plus side: the new Express service is handy, but why have two services, why not just offer faster delivery on all orders (and even better: on time)?

This market is just screaming for a competent player to come in and take over, since Mathem seem completely inept and unprofessional, and have been for many years now.

Missing food on several orders. Dates often near expiry. Heavy food stacked on soft foods. Seems there is no quality control when picking, just throw it in the bag and go. Customer service was efficient in agreeing to refund items though they suggested credit on account first as that's most convenient for them (but not for the customer). Disappointing.

These guys failed to deliver some items from the order but charged us for the whole order.
Customer service doesn’t reply the emails regarding this.
Considering that the shop is so expensive, it could be so much better.

Last two deliveries they screwed up my order.
First delivery they where about 5 hours late, and they wont give you a new ATA for when the delivery will happen. On top of this, they only managed to deliver about 50% of my order. The rest had just magically disappeared. They also managed to make products be " out of stock " after i had put in the order and payed, while their website said they had them in stock.

I made a new order with the missing 50% of goods. This time they were delayed by 3 hours, and could ofcourse not give me any type of new ATA, just that the delivery was delayed. Even when i spoke to them over chat, they could not give me an ATA.

The lack of respect for their customers time, is frightening. I've been a customer for years. And they managed to give me a discount of 150 kr.

This was the last time I ever use them for food delivery.