Mathem Reviews 

Great assortment and amount of time slotes to get the delivery!

I’ve been a customer for over eight years, and Mathem has honestly made my life so much easier. Deliveries are always on time, the products are great, and it really helps me keep my hectic schedule under control.
My favorite parts are the super flexible delivery slots, and the drivers are always so helpful.

From the very first line: this company does not care about customers.

My first ever order with Mathem was mishandled. I accidentally ordered two boxes of regular Coca-Cola instead of Coca-Cola Zero.
The error was reported immediately after delivery.
The items were unopened, untouched, still boxed.

Any serious company would fix that without a second thought.

Mathem refused to do anything.

No exchange.
No credit.
No partial refund.
No attempt to help.
No attempt to keep a new customer.

Instead I was fed a chain of copy-paste emails hiding behind “food safety regulations” — a policy used here not for safety, but as an excuse to avoid the smallest act of customer service.

I stayed calm. I escalated. I gave them multiple chances to resolve this sensibly.
They chose policy over people every single time.

This wasn’t about money.
This was about a company culture that genuinely does not care.

If they won’t fix something this small, imagine what happens when something serious goes wrong.

I will never use Mathem again.
And after this experience, I strongly suggest you don’t either.

Ordered dairy products.
No call was made and got sms after 45 minutes of expected delivery time. Possibly network error.
Customer support keeps on saying they made the call and do not listen that my phone did not ring.
Showed them sms time as well. Mathem cancelled the order and did not refund. Worst delivery experience

I have ordered fruits from them lately just to try them out. first, the fruits are not that fresh and secondly what they deliver is not upto the mark.
As an example, I ordered grapes from the website which were suppose to be extra large but what i got was just regular sized. and the same has happened with some other fruit orders as well

I made a order for almost 2000 SEK and 750 SEK of that was diapers. There was 2 products that looks almost exactly alike and I took the wrong one. I understand one can not return a package of milk but I expect better service when I have made a big order. I asked if I can return the diapers if I make a new big order but no. I consider it to be poor customer care.

I ordered for the first time and used a discount code for the first order. I missed the call from the delivery guy for only 5 minutes and when I tried to call was already too late. They canceled and charged for the "frozen" goods. When I contacted customer support, they were rude, and no apologies were given at all. They said I had no more discounts and that I would only be partially reimbursed and then shut down on me before I could even reply. So, customer support 1/10, just made me even more angry.

I put my first order (Stockhom) and it went well, with fresh apples, lettuce, garlic and other dry food.

Just a few observations: I also ordered oat milk from Garant, some of the caps were pretty loose, they were halv broken off (the tiny plastic seal "teeth"), it wasn't fully open, a few tiny "teeth" were left, but air could move in already, there was no second seal. Not the fault of Mathem, but these seals are pretty weak on the Garant oat milks, it could be improved.

It's a pity that you have to order up to 800 kr, if not then it costs 100 kr for a "too low" order. If it would go down to 500 kr I would order more often, I wish Mathem would do something about that "order limit" and go down to 500 kr, this is the cost what I always buy food for, a lot of oatmilks, for example.

Otherwise it was a positive experience, I just wish the "order limit" amount could be lowered to 500 kr, then I would order more often.

Thanks for the great service!

Mathem is the worst, unprofessional and most unreliable vendor ever! Have used them for 8 years for my company´s weekly delivery. We were happy customers for 6 years but the past 2 years they have become harrible. Deliver the wrong items, don´t deliver some of what you ordered OR deliver tripple the amounts of some of the items you ordered (for instance 180 apples instead of 30...)
And no- it´s not a one time mistake, it happens every week. And they still charge you on the invoice for their misstakes.
They have made it their Modus operandi to make it impossible to get in touch with them. Right now i have been in phone queue for 2 hours (!!!) despite I was nr 5 when I was put in queue. If you email them they don´t get back to yo either. You have an option when calling to press # and they will call you back when it´s your turn (after 30 minutes of queuing), but they don´t. Last week I called and chose this option (after waiting in line for 30 minutes) 20 (!!!) times but did not get a call or mail back. And I need to talk to them because we will not pay the wrong and over charged invoice...

Worst company ever!!
The only positive with them is their customer servie. They guys working there are always so nice and try their best to help out. They most have the hardest and most ungreatful job in the world. The drivers are very nice too!
All the rest with Mathem is just a nightmare!

This review is a cry out in the dark, a drop in the ocean , a drop that i hope can ripple all the way to the administration of this powerful and necessity of a company. My complaint lies around the deliveries and how it is being handled. I want to believe that since the edge Mathem sports compared to other companies is that they deliver food and other house hold necessities home to its customers, so my COMPLAINT is why isn't it holding on to the promise by delivering goods right into the homes of its customers but instead to the lobbies and sometimes even even outside hereby exposing its customers to lifting heavy goods into the house..I want to believe a high percentage of your customers are aged and disabled because thats the whole idea. We have seen many aged people with arthritis and back issues having to sit by their doors just to plead and beg for their goods to be left closer for their reach and consumption.. It might sound trivial but it makes all the difference..if there was a healthy competition and another company delivers properly, I believe for that reason alone mathem might lose a noticeable percentage of its customers...and there also isn't a way to track deliveries hereby making elderly and disabled people sit by their doors for hours and still getting disappointed hy later deliveries and wrong goods..the " day before " messages aren't good enough and is giving space for a better competition to take your place. This might sound trivial but I makes all the difference.. I have witnessed a woman with severe back pain try to lift from the boxes left outside.. and some have complained of their food stuffs been taken away by others just because they aren't mobile enough to move them quickly.. this is appalling. Alot can be done to correct this before your customers decide to look for better options.. I can flog this issue in so many ways but I'll like to keep it this short ..I am pained.. this cry is for aged people disabled, and every human being that has had a back ache at least once in their lives.. don't forget we all will get old ..if we are lucky enough..
Olumide

Since the pandemic the quality and service of Mathem has dropped significantly. I estimate that 30% of orders have a problem or problems which include 1) missing items, 2) delivery outside the window, 3) fruit/vegetables on the cusp of spoilage. In addition they are frequently out of stock on basic food items such as eggs and milk. Their mounting and continuing problems are evidenced by the fact that to reach a customer service person by chat (phone is impossible) can take upwards of 45 minutes which means that a significant amount of customers are calling with issues that needs to be resolved. I don't pretend to be a supply chain expert but it doesn't seem difficult to have enough eggs in stock on a consistent basis. Nor does it seem difficult to make a delivery inside a 4 hour window. While they do send an SMS that they are late, this causes me to have to remain home at times that are not convenient considering I have a life outside of waiting for my food delivery. Now with delivery in cardboard boxes instead of bags significant waste is generated as I just got a delivery in a box that took up 10% of the space, what a waste, not environmentally friendly! Plus they take up ridiculous amounts of space in the house unless immediately sent to the recycle room.

Mathem charged me for items i didnt order- been trying to contact mathem for over 3 weeks- multipel emails, chat funktion and via Phone with the option of Calling me back and they havent replied?! What kind of customer service is this?

Food quality
Timely delivery
Reasonable prices

Bra service

Bra! Bra! Bra!

Do NOT shop at Mathem!!!
Ordered on 13th Feb and end up in charity.
Delivered to same address for many times and the goods returned because driver could not enter the building???
Called, emailed, waiting for online chat. None replied. Failed to reach Mathem and thus lost chance to make second delivery. All the goods end up in charity.
Finally reached customer service by phone after 1 week and he made it sound like it was all customer's fault and argued/quoted the 1st chapter in Terms of Sales!!!
Shameful retailer... ...

I prepared a fake order to verify their delivery price with non fresh items (as you cannot find anywhere the information on their website before first doing an order). Once I checked and was satisfied I cleared the cart, and started a new order. I verified my cart, went to payment and apparently at that time the website decided to revert back to my previous order. It's my fault I understand I should have checked again, but I thought it's fine, these are not fresh items, I can return part of it with a new order. So I follow their instruction on the website, try to "reklam" after a week no response, I email, 2 days no response, I try the chat, waited 30 min, got my eyes on something else for 1 min and they closed the chat without letting me time to respond. It did that 4 times! I finally connect to someone on the chat, who tells me that even if it's not fresh product I cannot return it (expiration dates are very long and product is not damaged).
In short, do not expect a good customer service in case of problem, they do not respond and will leave you hanging.

Rotten vegetables. Bread 4 days old but still within sell by date. Other items far along towards sell by date which decreases my shelf life and results in waste. Contacted customer service and they tried to get me to do the complaint through an automated process which wasn't very customer oriented as I was already in the chat. Sent picture of rotten food and they agreed to refund the purchase price. I asked them to refund the service fee as the service was bad. They said no, we don't do that. Offered a 50kr store credit but I won't use the service again. They pass on the consequence of their poor stock management to the customer. Not good.

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