I started a trial period. But, did not even use it. Eventually it was signed over to a subscription. Of course I did not want it. It is costly. Even when I requested a cancellation, it took another mo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Your style companion, every day.
United States
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Expedient handling of my cancellation request.
Reply from MOSSO
The quiz was incredibly easy to take and quick! And from that, I got real information about the colors that work best on me. And the accessories that work best on me. And even skin care and what type of metal works for my skin tone. The only thing I didn't like was that. After my initial 14.99 for 4 weeks... the subscription costs fifty dollars per month! I don't particularly care for that. Bet, for fifteen dollars, i'm willing to check it out. But compared to other quizzes and other experiences i've had with this sort of thing, it seems pretty good. So far. I've gotten some actual usable information from it. I feel like it was money well spent. I don't know about keeping the subscription at fifty dollars a month though.
Reply from MOSSO
I thought I would get actual loathes suggestions, but got a timetable instead on how to plan a wardrobe. Cancelled my subscription immediately.
Reply from MOSSO
I have seen their ad many times along with several other companies in the same biz. I had made up my mind that when I could afford it, Mosso would be my go to. It doesn’t disappoint. Insightful and dead on as to the clothes that would fit my personal style.
Reply from MOSSO
It's what I knew already but better put.
I follow those rules for a long time.
I'd like that you could offer beter options on clothes.
Reply from MOSSO
I’ve finally decided to get my style right. It’s taken a lifetime - I’m usually pretty good with knowing what works for me, But, I’m confident that this will truly work for me. Fingers & toes crossed! 🤞
Reply from MOSSO
Learning my way through but liking what I see
Reply from MOSSO
I longed for a service like this, that could cut through the confusion of shopping and impulse buying like absolutely the wrong choices that never bring me the stepping out confidence I so craved. Styles too young, too hippy because embroidery was nice, usually a color that didn't do anything to make me look better. I wore school uniforms through high school and completely missed developing any fashion sense, and continued that lazy dress code until my 80s. Mosso was a desperate last try to shape up. Their choices and colors took the pain and frustration out of choosing - and their coordinating outfits that projected my more mature me. I heartily recommend Mosso to all women who still long for that put-together feeling for those family events, even if you are a grandmother!
Reply from MOSSO
For every choice i make in how i want to appear and the presence i want to command they offer the same outfits. And despite what i told the app it kept giving me the frumpiest outfits that my grandmother wouldnt wear. Every single outfit was worse than the 1 before
Reply from MOSSO
One of the best and most responsive customer services that I have ever encountered. Outstanding!
Reply from MOSSO
I’m afraid I have a very poor opinion of the company. I think I bought some jars of the gel but certainly didn’t notice it was a subscription! Yes, when you relook at the site it appears obvious. I thought I was on their page but that could not have been the case. I also looked at other assisting products but thought I would actually have to pay but they just came out of my account. A subscription would cost me near$100.00 AUD/month and we are pensioners unable to afford this.
The customer care team contacted me very quickly to say I needed all products for the get to work efficiently. I replied that I didn’t intend for the other items to the gel to come out of my account and that I didn’t want a subscription. Indeed, I would be sending everything back. We simply cannot afford this. I had just returned home from hospital due to pain management and wasn’t thinking clearly. I politely asked if we could stop all of this before sending anything to me. It’s the most efficient, convenient and compassionate response. NO. I have been charged. I have had to change payment methods to stop them from having the ability to keep sending anything.I am not going to use the gel. All that is sent will be returned and I have filed a complaint with my bank. This is not the real work. We all know that sending back items is deliberately difficult so you may not make the timeline. I can’t ever comment on their product but the way the money was taken and the lacy of transparency about the subscription-where ever I actually was purchasing from, brings into question the values of the company. Just had to stop the delivery. I don’t even have an order number. What do I do?
Reply from MOSSO
Useful information and outfits I would consider trying
Reply from MOSSO
it was ridiculously expensive for the ugly clothes suggestions that were given. My sense of style is much much better & im'always complimented. thank you for the partial refund
Reply from MOSSO
The app is better than the real personal style color that I have ever tried that costed more than 300 USD.
Reply from MOSSO
Reply from MOSSO
This guide has helped me select colors, embrace my style and narrow my wardrobe down to clothes I actually want to wear. I like it so far!
Reply from MOSSO
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.