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MOSSO Reviews 

1,770
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 1,699 reviews, most reviewers were somewhat happy with their experience overall. Consumers truly appreciate the helpful color palettes, detailed style guides, and wonderful outfit recommendations that closely match their personal fashion preferences. Many customers find the online platform inspiring and exceptionally useful for improving their daily wardrobe choices and boosting their overall self-confidence. Some reviewers were not happy with unexpected subscription charges and automatic renewals that occurred without any clear prior notification. A number of people also mentioned significant difficulties in obtaining prompt refunds and noted that several clothing suggestions did not fit their body shapes or personal styles appropriately.

What people talk about most

Product

Clients share ambiguous opinions on product features and styling recommendations. Many consumers praise the... See more

User experience

Consumers find user experience to be ambiguous, reflecting a wide range of differing opinions. While some... See more

Refund

Customers had ambiguous experiences with refund. While some reviewers report that their refund was processed... See more

Subscription

Customers consistently note negative experiences with subscription, expressing frustration over unexpected... See more

Payment

Reviewers express deep frustration and dissatisfaction regarding payment practices, consistently highlighting... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I started a trial period. But, did not even use it. Eventually it was signed over to a subscription. Of course I did not want it. It is costly. Even when I requested a cancellation, it took another mo... See more

Company replied

Rated 3 out of 5 stars

Stylish was very nice but the clothes she chose would make me look about 10 years older than i am and were quite ugly. I think I should have been given the category snd pics of the clothes add o I cou... See more

Company replied

Rated 3 out of 5 stars

It’s kind of hard responding to AI COACH. I tried to ask to try on option presented and it went on to something else without showing me what it had suggested. Still wondering if I should cancel and... See more

Company replied

Rated 3 out of 5 stars

Update! Quick help and refund from the customer service! The business model is that you have no idea what you sign up. You think it's a one time payment but suddenly get a renewal. Even though... See more

Company replied


Company details

  1. Stylist

About MOSSO

Written by the company

MOSSO is your personal fashion stylist, designed to help you build a wardrobe you actually love - effortlessly, every day. What MOSSO does for you:
  • Daily outfit suggestions - wake up to looks curated just for you, no decision fatigue
  • Personalized color analysis - discover which colors make you shine
  • Expert style advice - guidance tailored to your body type, lifestyle, and taste
  • Capsule wardrobe building - fewer pieces, more outfits, zero overwhelm
Why MOSSO? Most people own plenty of clothes but still feel like they have nothing to wear. MOSSO solves that. By learning your unique preferences, body type, and daily lifestyle, MOSSO delivers recommendations that feel genuinely personal. Whether you're refreshing your look, building a smarter wardrobe, or just figuring out what to wear today, MOSSO adapts to you and gets better the more you use it.

Your style companion, every day.


Contact info

3.2

Average

TrustScore 3 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.2

All reviews

(1,770)

1,764 reviews in the last 12 months

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Rated 5 out of 5 stars

Expedient handling of my cancellation…

Expedient handling of my cancellation request.

7 September 2026
MOSSO logo

Reply from MOSSO

Hi Suzanne,

Thank you for your review and for choosing MOSSO. We’re glad to hear you’re enjoying it and appreciate you taking the time to share your feedback.

Warm regards,
MOSSO Team

Rated 5 out of 5 stars

The quiz was incredibly easy to take…

The quiz was incredibly easy to take and quick! And from that, I got real information about the colors that work best on me. And the accessories that work best on me. And even skin care and what type of metal works for my skin tone. The only thing I didn't like was that. After my initial 14.99 for 4 weeks... the subscription costs fifty dollars per month! I don't particularly care for that. Bet, for fifteen dollars, i'm willing to check it out. But compared to other quizzes and other experiences i've had with this sort of thing, it seems pretty good. So far. I've gotten some actual usable information from it. I feel like it was money well spent. I don't know about keeping the subscription at fifty dollars a month though.

7 September 2026
MOSSO logo

Reply from MOSSO

Hi Susan R.,

Thank you for your review and for choosing MOSSO. We’re glad to hear you’re enjoying it and appreciate you taking the time to share your feedback.

Warm regards,
MOSSO Team

Rated 3 out of 5 stars

I thought I would get actual loathes…

I thought I would get actual loathes suggestions, but got a timetable instead on how to plan a wardrobe. Cancelled my subscription immediately.

31 August 2026
MOSSO logo

Reply from MOSSO

Hi THERESE WOLFHAGEN,

Thank you for your honest review, and we're sorry the experience didn’t fully meet your expectations. We’d genuinely love to understand how we could have done better.

Please feel free to write to us at hello@mosso.ai, and we’ll personally look into it for you.

Warm regards,
MOSSO Team

Rated 5 out of 5 stars

Mosso doesn’t disappoint!

I have seen their ad many times along with several other companies in the same biz. I had made up my mind that when I could afford it, Mosso would be my go to. It doesn’t disappoint. Insightful and dead on as to the clothes that would fit my personal style.

4 September 2026
MOSSO logo

Reply from MOSSO

Hi Carolyn Sadowski,

Thank you for your review and for choosing MOSSO. We’re glad to hear you’re enjoying it and appreciate you taking the time to share your feedback.

Warm regards,
MOSSO Team

Rated 4 out of 5 stars

It's what I knew already but better…

It's what I knew already but better put.
I follow those rules for a long time.
I'd like that you could offer beter options on clothes.

7 September 2026
Unprompted review
MOSSO logo

Reply from MOSSO

Hi olinda eusebio,

Thank you for your review and for sharing your experience with MOSSO.

We’re glad to hear you’re generally happy with it, and we appreciate your feedback on the areas you feel could be improved. We take all feedback seriously as it helps us refine and improve MOSSO over time.

Warm regards,
MOSSO Team

Rated 4 out of 5 stars

I’ve finally decided to get my style…

I’ve finally decided to get my style right. It’s taken a lifetime - I’m usually pretty good with knowing what works for me, But, I’m confident that this will truly work for me. Fingers & toes crossed! 🤞

7 September 2026
MOSSO logo

Reply from MOSSO

Hi Pauline Cram,

Thank you for your review and for sharing your experience with MOSSO.

We’re glad to hear you’re generally happy with it, and we appreciate your feedback on the areas you feel could be improved. We take all feedback seriously as it helps us refine and improve MOSSO over time.

Warm regards,
MOSSO Team

Rated 5 out of 5 stars

Learning my way through but liking what…

Learning my way through but liking what I see

7 September 2026
MOSSO logo

Reply from MOSSO

Hi Robertabondyahoo.ca,

Thank you for your review and for choosing MOSSO. We’re glad to hear you’re enjoying it and appreciate you taking the time to share your feedback.

Warm regards,
MOSSO Team

Rated 5 out of 5 stars

I longed for a service like this

I longed for a service like this, that could cut through the confusion of shopping and impulse buying like absolutely the wrong choices that never bring me the stepping out confidence I so craved. Styles too young, too hippy because embroidery was nice, usually a color that didn't do anything to make me look better. I wore school uniforms through high school and completely missed developing any fashion sense, and continued that lazy dress code until my 80s. Mosso was a desperate last try to shape up. Their choices and colors took the pain and frustration out of choosing - and their coordinating outfits that projected my more mature me. I heartily recommend Mosso to all women who still long for that put-together feeling for those family events, even if you are a grandmother!

31 August 2026
MOSSO logo

Reply from MOSSO

Hi Judith,

Thank you for your review and for choosing MOSSO. We’re glad to hear you’re enjoying it and appreciate you taking the time to share your feedback.

Warm regards,
MOSSO Team

Rated 1 out of 5 stars

Unhappy

For every choice i make in how i want to appear and the presence i want to command they offer the same outfits. And despite what i told the app it kept giving me the frumpiest outfits that my grandmother wouldnt wear. Every single outfit was worse than the 1 before

7 September 2026
MOSSO logo

Reply from MOSSO

Hi Avis,

We sincerely apologize for such unpleasant experience.

Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number AVIS512184. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.

Best regards,
MOSSO Team

Rated 5 out of 5 stars

Personal style

Finding the best colours and style

7 September 2026
MOSSO logo

Reply from MOSSO

Hi Margot,

Thank you for your review and for choosing MOSSO. We’re glad to hear you’re enjoying it and appreciate you taking the time to share your feedback.

Warm regards,
MOSSO Team

Rated 5 out of 5 stars

Outstanding customer service

One of the best and most responsive customer services that I have ever encountered. Outstanding!

7 September 2026
MOSSO logo

Reply from MOSSO

Hi Mary Cavanagh,

Thank you for your review and for choosing MOSSO. We’re glad to hear you’re enjoying it and appreciate you taking the time to share your feedback.

Warm regards,
MOSSO Team

Rated 1 out of 5 stars

Not a realistic or compassionate company

I’m afraid I have a very poor opinion of the company. I think I bought some jars of the gel but certainly didn’t notice it was a subscription! Yes, when you relook at the site it appears obvious. I thought I was on their page but that could not have been the case. I also looked at other assisting products but thought I would actually have to pay but they just came out of my account. A subscription would cost me near$100.00 AUD/month and we are pensioners unable to afford this.

The customer care team contacted me very quickly to say I needed all products for the get to work efficiently. I replied that I didn’t intend for the other items to the gel to come out of my account and that I didn’t want a subscription. Indeed, I would be sending everything back. We simply cannot afford this. I had just returned home from hospital due to pain management and wasn’t thinking clearly. I politely asked if we could stop all of this before sending anything to me. It’s the most efficient, convenient and compassionate response. NO. I have been charged. I have had to change payment methods to stop them from having the ability to keep sending anything.I am not going to use the gel. All that is sent will be returned and I have filed a complaint with my bank. This is not the real work. We all know that sending back items is deliberately difficult so you may not make the timeline. I can’t ever comment on their product but the way the money was taken and the lacy of transparency about the subscription-where ever I actually was purchasing from, brings into question the values of the company. Just had to stop the delivery. I don’t even have an order number. What do I do?

4 September 2026
MOSSO logo

Reply from MOSSO

Hi Kerri,

We sincerely apologize for such unpleasant experience.

Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number KERRI510775. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.

Best regards,
MOSSO Team

Rated 4 out of 5 stars

Useful information and outfits I would…

Useful information and outfits I would consider trying

6 September 2026
MOSSO logo

Reply from MOSSO

Hi Cherie Barton,

Thank you for your review and for sharing your experience with MOSSO.

We’re glad to hear you’re generally happy with it, and we appreciate your feedback on the areas you feel could be improved. We take all feedback seriously as it helps us refine and improve MOSSO over time.

Warm regards,
MOSSO Team

Rated 1 out of 5 stars

it was ridiculously expensive for the…

it was ridiculously expensive for the ugly clothes suggestions that were given. My sense of style is much much better & im'always complimented. thank you for the partial refund

1 September 2026
MOSSO logo

Reply from MOSSO

Hi Jeanie Ciruzzi,

We sincerely apologize for such unpleasant experience.

Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number JEANIECIRUZZI560862. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.

Best regards,
MOSSO Team

Rated 5 out of 5 stars
MOSSO logo

Reply from MOSSO

Hi Coleen,

Thank you for your review and for choosing MOSSO. We’re glad to hear you’re enjoying it and appreciate you taking the time to share your feedback.

Warm regards,
MOSSO Team

Rated 5 out of 5 stars

The app is better than the real…

The app is better than the real personal style color that I have ever tried that costed more than 300 USD.

6 September 2026
MOSSO logo

Reply from MOSSO

Hi Ngan Vo,

Thank you for your review and for choosing MOSSO. We’re glad to hear you’re enjoying it and appreciate you taking the time to share your feedback.

Warm regards,
MOSSO Team

Rated 5 out of 5 stars

Helps me to find and style correct

Helps me to find and style correct

6 September 2026
MOSSO logo

Reply from MOSSO

Hi elshannetjieyahoo.com,

Thank you for your review and for choosing MOSSO. We’re glad to hear you’re enjoying it and appreciate you taking the time to share your feedback.

Warm regards,
MOSSO Team

Rated 1 out of 5 stars

Want Refund

6 September 2026
MOSSO logo

Reply from MOSSO

Hi naomi.s.britzgmail.com,

We sincerely apologize for such unpleasant experience.

Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number NAOMI.S.BRITZGMAIL.COM511305. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.

Best regards,
MOSSO Team

Rated 5 out of 5 stars

This guide has helped me select colors

This guide has helped me select colors, embrace my style and narrow my wardrobe down to clothes I actually want to wear. I like it so far!

6 September 2026
MOSSO logo

Reply from MOSSO

Hi CC,

Thank you for your review and for choosing MOSSO. We’re glad to hear you’re enjoying it and appreciate you taking the time to share your feedback.

Warm regards,
MOSSO Team

Rated 5 out of 5 stars

Eye opening!

6 September 2026
MOSSO logo

Reply from MOSSO

Hi Faz,

Thank you for your review and for choosing MOSSO. We’re glad to hear you’re enjoying it and appreciate you taking the time to share your feedback.

Warm regards,
MOSSO Team

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