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Money.com.au Reviews 

325
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional efficiency, friendliness, and deep industry knowledge, making processes smooth and hassle-free. Many reviewers highlight the excellent customer service, noting quick response times and clear explanations that simplify complex financial arrangements. People appreciate the stress-free experience, with many achieving fast approvals and feeling well-informed throughout their journey. However, some customers also noted issues with service, specifically mentioning that calls were not always returned and follow-ups were lacking.

What people talk about most

Staff

Consumers consistently report highly positive experiences with the staff, frequently describing them as... See more

Service

Customers consistently note positive experiences with service, often highlighting the efficiency,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and efficiency... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the efficiency and speed... See more

User experience

People report positive experiences with user experience, consistently describing the process as simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you so very much. Katey, Merlan and the team at money.com were extremely efficient, friendly and made our refinance smooth and hassle free. They made sure we get the best deal possible. Ev... See more

Company replied

Rated 5 out of 5 stars

Fi Ahlstrom did in 48 hours what most brokers take weeks to do... I recently arranged business funding through Money.com.au and worked with Fi Ahlstrom, and I could not recommend her more h... See more

Company replied

Rated 5 out of 5 stars

If I could give Ben Nicholson and Money.com.au 10 stars, I would. His experience in the industry and the fact that he listened carefully to our needs, made such a difference. Ben went above and bey... See more

Company replied

Rated 5 out of 5 stars

The health fund advisor's recommendation suited our needs and found a Health Fund which gave us better benefits than the major funds eg. HCF etc. The RT Health Fund is owned by HCF but has better fea... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Health Insurance Agency
  5. Mortgage Broker
  6. Price Comparison Site

Written by the company

Money.com.au is a proudly consumer-first financial comparison platform, matching engine and expert guidance resource for Australians. We give consumers and businesses a better, simpler, fairer way to compare loans, bank accounts, insurance and more. We do this through our team of industry-leading experts, and our free and easy-to-use comparison tables, calculators and tools. And because WE GIVE A BUCK®, we do it the right way. We give Aussies easy access to each and every one of the thousands of products and offers in our database – not just the ones that pay us. It means you’ll often see far more options when you arrive on Money.com.au versus comparing elsewhere. We won’t leave you to go it alone either. Our customers are free to DIY to compare thousands of products, and our team of experts is on hand if you need support, from understanding your options through to application and settlement.


Contact info

4.8

Excellent

TrustScore 5 out of 5

325 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(325)

192 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I honestly can’t recommend Nick enough

I honestly can’t recommend Nick enough. He made what could have been a really stressful process feel so easy. He was always quick to answer my questions, explained everything in a way that actually made sense, and kept me updated every step of the way. Nothing was ever too much trouble, and I always felt like he genuinely had our best interests at heart. Thanks so much, Nick. We really appreciate everything you did for us!

15 March 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Sian,
Thanks so much for your review. We’re so happy that Nick made the process easy and helped to minimise any stress. Please reach out again if you need anything else in the future.
Best wishes,
The Money Team

Rated 1 out of 5 stars

Said apparently my situation was too…

Said apparently my situation was too complex to give me a quote and I had to receive a call from a salesman. Said my email and phone number was for security but surprise surprise the salesman has to use it to ring me.

17 July 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Hope,
We’re sorry to hear that you were disappointed with the experience. To provide accurate finance quotes for products that are a suitable match, it’s often necessary for a finance expert to follow up to confirm customer information and gather additional details. To do this, we need to verify that the phone number provided is legitimate and belongs to the person who made the enquiry, as this helps us minimise the risk of someone submitting an enquiry using another person’s details.
The call from a broker is no-obligation and customers can opt out at any time.
Thanks
The Money Team

Rated 5 out of 5 stars

Jane is a very professional broker I…

Jane is a very professional broker I have ever known. She did an excellent job and helped me a lot. Compare many jobs by other brokers done, I highly recommend Jane!

14 July 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Teapot Lover,
Thanks for leaving us a review and sharing your great feedback on Jane. We’re very happy that she provided an excellent and professional service when comparing business finance options. If there’s anything else we can help out with, please reach out again.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Exceptional customer service from a…

Exceptional customer service from a fantastic team. Katey and Merlan made the entire process very simple and stress free.
They both went above and beyond to help me out, and their efficiency and support were way above expectations.
Definitely a great option for broker services, I highly recommend Money.com.au!! Thank you :)

13 July 2026
Unprompted review
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Reply from Money.com.au

Hi Jo,
Thanks so much for your review. We’re very happy to hear that Katey and Merlan simplified the process of comparing home loans and lessened the stress. If there’s anything else we can help out with, please reach out again.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Phenomenal broker, phenomenal company, funded in 48 hours

Fi Ahlstrom did in 48 hours what most brokers take weeks to do...

I recently arranged business funding through Money.com.au and worked with Fi Ahlstrom, and I could not recommend her more highly.

Fi knew her products inside out across multiple lenders and quickly picked the right one for my situation rather than pushing a one size fits all option.

She was incredibly efficient, and I had funds drawn down within 48 hours of my initial enquiry, which is remarkable. She explained everything clearly, answered every question without any jargon and made what could have been a stressful process feel completely straightforward.

Her communication was excellent throughout and I always knew exactly where things stood. If you need business finance, ask for Fi.

Genuinely first class service and I will absolutely be back for any future funding needs.

13 July 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Natalie,
Thanks so much for your excellent feedback on Fi and for taking the time to leave us such a detailed review. We’re glad that Fi’s extensive broker experience made the process of attaining business finance quick and easy. Please reach out again if you need anything else in the future.
All the best,
The Money Team

Rated 5 out of 5 stars

Excellent service

Thank you so very much. Katey, Merlan and the team at money.com were extremely efficient, friendly and made our refinance smooth and hassle free.
They made sure we get the best deal possible.
Every communication was transparent with no hidden information.
Highly recommend them if anyone looking to refinance.
God bless you all richly!!
Melieta and Jaison

8 July 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Melieta and Jaison,
Thanks a million for your review and taking the time to share your great experience with Katey and Merlan. We’re very happy to hear that they made the process of refinancing smooth and hassle free, while finding the best deal for your needs. Please reach out again if you need anything else in the future.
All the best,
The Money Team

Rated 5 out of 5 stars

Very helpful, friendly and professional

Katey and Desiree have been very helpful and very responsive to all my questions and emails, even late in the evening.

30 June 2026
Unprompted review
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Reply from Money.com.au

Hi Abdu,
Thanks so much for your review. We’re happy to know that Katey and Desiree provided a great customer experience that made comparing home loan options easier. If there’s anything else we can help out with, please reach out again.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Very prompt service and helpful all the…

Very prompt service and helpful all the way through

2 July 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Shane,
Thanks for your review. We’re glad to hear that you had a positive experience with Money.com.au. Please reach out again if you need anything else in the future.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Phil was amazing to deal with

Phil was amazing to deal with, knowledgeable, professional whilst also caring / listening to any questions. Really happy with the process.
I would highly recommend him.

30 June 2026
Unprompted review
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Reply from Money.com.au

Hi Deb,
Thanks a million for your review and sharing your excellent feedback on Phil. We’re very happy that Phil provided a memorable experience that made the process of attaining finance easier. Please reach out again if there’s anything else we can help you out with.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Jane was great!

Jane was great. Communication was 1st class and finiance with quick. From what I know I received the best option for finance for my circumstances.

29 June 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Brendan,
Thanks so much for sharing your review of Jane. It’s fantastic that she was able to help you find the best commercial finance for your situation and provided great customer service. Please reach out again if there’s anything else we can help you out with.
Best wishes,
The Money Team

Rated 5 out of 5 stars

10 stars for service and going the extra mile

If I could give Ben Nicholson and Money.com.au 10 stars, I would. His experience in the industry and the fact that he listened carefully to our needs, made such a difference.
Ben went above and beyond to ensure we get the absolute best cover for us, with no hyperactive sales pressure tactics, just a willingness to do the best by the customer. I’d recommend this service, and Ben, any day of the week!

26 June 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Kylie,
Thanks a million for your review and taking the time to share such great feedback on Money.com.au’s health insurance comparison service. We’re happy to hear that Ben listened intently to your needs and found you the best possible cover. If there’s anything else we can help out with, please reach out again.
All the best,
The Money Team

Rated 5 out of 5 stars

The representative who assisted me…

The representative who assisted me whose name was Joseph was an absolute professional and pleasure to deal with. Will be recommending to future colleagues

23 June 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Dajobe,
Thanks for your review and sharing your great experience with Joseph. We’re very glad that he provided an excellent service when securing your asset finance. Please reach out again if there’s anything else we can help you out with.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Ben.N was absolutely outstanding

Ben.N was absolutely outstanding! Excellent communicator, his girlfriend is a very lucky woman.

Commission needs to be raised.

Thanks Beno x

22 June 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Ezra,
Thanks so much for your review. We’re happy to hear that you had a phenomenal experience comparing health insurance options with Ben. If there’s anything else we can help out with, please reach out again.
All the best,
The Money Team

Rated 5 out of 5 stars

So easy and simple. Fi was awesome 👌

I am really happy with the service I received from Fi, she kept in contact advised what was needed and made it all really easy. No fuss, no stress. Would definitely contact them again if I require more finance.

19 June 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Jessica,
Thanks for your review and sharing your stellar feedback on working with Fi to obtain commercial finance. It’s great that she made the process stress-free and provided regular updates. Please reach out again if there’s anything else we can help you out with.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Service was great listened to us and…

Service was great listened to us and set up our policy

1 June 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Ken,
Thanks so much for your review. We’re happy to hear that you had a great experience with Money.com.au’s health insurance team. If there’s anything else we can help out with, please reach out again.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Fi Ahlstrom

Extremely informative and professional team.

I was dealing with Fi, she was very helpful and straight to the point which is what all business owners look for when applying for financial services.

The entire process was streamlined and I had received the needful within only 2 weeks.

Highly recommended to anyone!

11 May 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Mohamed,
Thanks for your review and sharing your great feedback on Fi. We’re glad that she provided a direct and informative service that made the process of obtaining business finance quick. Please reach out again if there’s anything else we can help you out with.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Fi was amazing

Fi was amazing, making everything really easy and simple.

16 June 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Lauren,
Thanks so much for your review. We’re happy to hear that Fi made the process of obtaining commercial finance simple and was able to minimise any stress. Please let us know if there’s anything else we can help you out with.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Nick Burgess is your guy!

I can’t recommend my broker highly enough. I made the decision to proceed with Nick Burgess on Tuesday afternoon and by Friday morning my finance has been approved – an incredible turnaround time.

As a first-home buyer, the process felt overwhelming at times, with a lot of documentation, questions, and back-and-forth communication required. Throughout every step, my broker was professional, responsive, and always available to answer my questions. Their communication was exceptional, keeping me informed at every stage and making sure I understood exactly what was happening.

Most importantly, they gave me confidence throughout the entire process. Buying your first property is a huge milestone, and having someone knowledgeable, proactive and genuinely invested in achieving the best outcome for me made all the difference.

Thank you for making what could have been a stressful experience feel smooth and manageable. I wouldn’t hesitate to recommend your services to anyone looking for a mortgage broker, especially first-home buyers.

5 June 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Angelo,
Thanks a million for your review and for sharing your great experience with Nick. We’re so glad that he made the process of buying your first home so much easier and a lot less overwhelming. We wish you well with this big step and if there’s anything else we can help out with, please let us know.
All the best,
The Money Team

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