Canstar Reviews 

82
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

I chatted with an agent and he informed me of a rebate or such that I will see on my next billing period and to wait until August 1st to seek further assistance as apparently changes are occurring at... See more

Rated 5 out of 5 stars

To be honest, I did not want to be contacted by a Canstar representative, because I thought it would just be a case of them wanting to sell me a product that benefited them more than me. I was wrong.... See more

Rated 3 out of 5 stars

Gave me expensive results which I beat by 100s of $s on only 3 direct self searches. So disappointed. You used to be my reliable go to. Not sure what you've done to your search parameters but 3 re... See more

Rated 5 out of 5 stars

Holly Szakal spent lots of time carefully & thoroughly talking through our private health care options to make sure we were moving over to the best policy to suit our needs. She was very knowledgeable... See more

Company details

  1. Money & Insurance

Written by the company

Canstar is Australia's original & biggest financial comparison site*. Our expert ratings help you compare home loans, credit cards, health insurance and more.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

82 reviews

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No recent history of asking for reviews

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4.3

All reviews

(82)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

The consultant who took my call was extremely helpful. She listened to my concerns about my current Health Fund. She then found me a new Health Fund which saved me money and paid higher amounts for the extras I use.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Well done Canstar! Well done Chloe!

To be honest, I did not want to be contacted by a Canstar representative, because I thought it would just be a case of them wanting to sell me a product that benefited them more than me. I was wrong. A wonderful CSR by the name of Chloe Stone... phoned me and within less than ten minutes, had recommended a few health insurance options which suited my specific needs and the monthly premiums for the level of cover I needed, were lower than anything I had personally researched in my own time. Chloe really listened to me and within minutes, had emailed me the information I needed. Chloe was impressive and Canstar can be proud that they have someone of such integrity and professionalism representing them. Many thanks for your kind assistance!

8 July 2026
Unprompted review
Rated 4 out of 5 stars

Apparently Changes To Come In August.

I chatted with an agent and he informed me of a rebate or such that I will see on my next billing period and to wait until August 1st to seek further assistance as apparently changes are occurring at that time.
Yes, power to our homes costs a bomb and for me it is so very hard to keep warm during Winter.

30 June 2026
Unprompted review
Rated 3 out of 5 stars

Gave me expensive results which I beat…

Gave me expensive results which I beat by 100s of $s on only 3 direct self searches.
So disappointed. You used to be my reliable go to.
Not sure what you've done to your search parameters but 3 results from your most expensive partners ain't no help...and just now when I need support the most as my wife died unexpectedly only 1 month ago.
Shame.

23 June 2026
Unprompted review
Rated 2 out of 5 stars

A good starting point but most of the…

A good starting point but most of the time the product offering rated is not the same as what you get when you click through to the business page. Ie. you don’t gain anything using Canstar because you have to go digging to find the specifics of what you need anyway. I also find the pricing is way off from what you get offered for the specifics you’re looking for.

12 June 2026
Unprompted review
Canstar logo

Reply from Canstar

Hi Alan,

Thank you for sharing your experience with Canstar.

Because providers use highly complex, proprietary algorithms to assess risk, they can only generate a legally binding price once you fill out their direct forms.

Our main goal is to save you from having to research all 100+ options on the market. Instead, you can use our comparison table's to narrow it down to a top 3 or 4 based on features and inclusions, so you only have to do that 'deep digging' with the most competitive providers.

We really appreciate this honest feedback, and we're always working with our product teams to improve.

If you would like to reach out and provide more information, please contact us at enquiries@canstar.com.au.

Kind regards,

Canstar

Rated 1 out of 5 stars

No on screen comparison quotes.

Only way to make comparison was to quote individually and write down the quote. That wasn't what I expected from a comparison site. Also, Every quote was higher than my renewal notice using the same data from my renewal notice. My current insurer isn't on your list of insurers.

2 June 2026
Unprompted review
Canstar logo

Reply from Canstar

Hi Billy,

Thank you for sharing your experience with Canstar.

Canstar functions as a comprehensive comparison index rather than a direct, universal quote engine.

We gather all the policies and features and provide convenient quick links to get a quote.

Because every insurance provider uses highly specific criteria to calculate risk, they require you to complete their individual forms to receive a quote that is relevant to your circumstances.

Feel free to email us more details at enquiries@canstar.com.au if you have any questions.

Kind Regards,

Canstar Team

Rated 5 out of 5 stars

Great service Health Insurance Comparison

Great service thank you. I was able to sign up for private health insurance via a call and the insurance comparison was done for me over the phone. Very happy. I will definitely be using Canstar again in the future.

1 June 2026
Unprompted review

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