Mocka - New Zealand Reviews 

564
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 430 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast shipping and the sturdy, high-quality products that fit their living spaces and bedrooms perfectly. People also widely appreciate the clear and helpful instructions provided, making assembling various flat-pack items surprisingly straightforward. Consumers note that communication during the online ordering process is consistently clear and efficient. Though some reviewers noted that putting furniture together could be quite time-consuming with occasional screw holes not aligning properly. A few other people also felt that certain drawers had minor surface flaws or occasional issues with sliding smoothly after setup.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting their satisfaction with the quality and... See more

Quality

Reviewers highlight positive aspects of quality, noting that the furniture feels sturdy, safe, and... See more

Delivery service

Consumers find delivery service to be positive and consistently praise the super fast shipping times.... See more

User experience

Customers had positive experiences with user experience, consistently praising the straightforward assembly... See more

Instructions

Customers consistently note positive experiences with instructions, highlighting that they are clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Service - Absolute great!! I had a short lead time due to delayed planning, but they still offered great support and get it delivered on time Product - The best addition to the room. Perfect size... See more

Company replied

Rated 5 out of 5 stars

Fast and efficient communication and delivery. So impressed. Our Blair coffee tables are perfect and look even better than we thought they would. Very easy to assemble as well

Company replied

Rated 5 out of 5 stars

I adore my bedside tables! Gorgeous colour and sooo easy to assemble unlike a lot of flat packs that are a nightmare!! They are also really sturdy and solidly made too which is a nice change!! Orderi... See more

Rated 5 out of 5 stars

Such a perfect experience all round, from placing order to installing item into our room, cannot fault! The communication was clear and updates received often, super fast shipping and item arrived in... See more

Company replied


Company details

  1. Furniture Store

Written by the company

Our mission is to help you bring design into your home and transform each room into a space you’ll love. We’re dedicated to creating quality, on-trend and design-led pieces that elevate a space while remaining accessible, understandable and brilliantly functional; all at a price that doesn't cost the earth.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

564 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(564)

442 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Bad chemical smell that lingers

The drawers were fine for the price. The bad thing was the chemical smell. I have washed and aired the drawers out twice and they still smell. All my daughter’s clothes stunk like it. So really unusable.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Superb Quality product with straight…

Superb Quality product with straight forward assembly instructions, Easy online ordering then pic up at local distribution centre- very helpful staff. So impressed,- will be visiting your Christchurch outlet store to see product range..

8 May 2026
Unprompted review
Rated 1 out of 5 stars

I bought two Zack Tallboys (BTW it took…

I bought two Zack Tallboys (BTW it took ages to put together – ignore the instructions that claim you can do it without a drill, you cannot). One seems okay, if flimsy, but the other has problems with the drawers not going in smoothly. Despite pulling it apart and checking all the screws, most of the drawers never slide in without catching on something, screws fall out, it's rubbish. I'm probably just gonna chuck it out and buy a proper piece of furniture.

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Shipping and delivery was quick

Shipping and delivery was quick, items arrived in good condition, product was easy to put together. The rounded corners dont quite sit flush, but you pay for what you get.

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Fast delivery, We are very pleased with the quality of the side tables. They are a good size and height with our armchairs.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Works perfectly

Works perfectly, has little handles underneath to make it easy to carry, easy to clean. Can be a little cold to put baby on but expected without a material cover

23 August 2026
Unprompted review
Rated 4 out of 5 stars

Great looking finished product.

Great looking finished product.
Definitely value for money.
Build time was pretty time consuming, could give an estimated time and complexity on the website.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Vanity and Side table

Vanity and Side table
These were fantastic - fast delivery - all parts with the kitsets of furniture and instructions that were able to be followed by my teenagaers (13 and 16) to put these together.

21 August 2026
Unprompted review
Rated 4 out of 5 stars

Good chair odd buckle

It's a lovely chair, I bought the Macey 3 in 1 it's a lovely colour, sturdy and nice and small for our small space the only issue is the connecting buckle in the middle has a wide connection point for the strap the comes between the legs and because there is no low point in the middle it will often slip to one side or the other causing the straps to be uneven. But if you set the straps Un evenly you can account for this just would be better if itdidmt need to be done like that

20 July 2026
Unprompted review

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