LUMAS Reviews 

I had a great experience in the gallery and Mikey was extremely friendly and helpful.

Lumas staff went above and beyond to ensure that I was able to get what I asked for including discounts and excellent customer service. Prior to shipping, the team took pictures and video of the piece that I was ordering so that I could confirm its condition prior to shipping to the United States. They kept me in the loop of the status and the piece is arriving tomorrow.

I have not received my art. I have been told via email that it was arriving 4 different times and still has not arrived. I have a contractor and neighbors on the lookout for it and everyday they call and tell me nothing as arrived. It is extremely hard to get an answer from Lumas as to where my piece is. At this point I don’t even want it.

Delivery was fast and the packaging was excellent. The work was well represented on the site.

The team was very knowledgeable about the various pieces of art. I would definitely recommend and will visit again. They were particularly helpful with the shipping process!

We were very well served at the shop and the shipping was so professional. Received a package including white gloves. Felt like a trader

The most fun and beautiful piece. Shipped well and arrived in a reasonable amount of time

Collection of the return

Quick and efficient working directly with the sales representative in the NYC location; and received the shipments within 48 hours.

I originally ordered the wrong item and a refund of my money was quickly expedited. I then ordered the correct item which came fast and well wrapped and is a beautiful piece. I will definitely order again. I also have good experiences with the staff in the stores, especially the Dortmund location.

Amazing gallery to purchase quality and unique original art. The customer services is stellar. We had an issue with a piece that was received, yet not opened for three months as it sat during our renovation. They addressed the issue with a replacement even after time had passed. Wonderful to deal with!

Delivery was timely. Artwork arrived in good condition.

Great client support and interactions with the teams who helped me out with the delivery !

It was an overall easy and pleasant experience with LUMAS and my order arrived sooner than expected.. One thing surprised me though, it was communicated to me that I would receive an email once my art pieces ship with a tracking number. That didn’t happen. The delivery service on the other hand was not excellent. I received a notice from UPS saying they tried to deliver without success. The apartment number was incorrectly written and the delivery service did not even try to ring by looking up my name on the intercom. Moreover, I had to pay duties online in order for them to release the package.

High quality, wide price range - authentic, great value. There is literally something for everyone at this gallery. Purchased 2 pieces and have been gifted other from Lumas, all are amazing and exactly what they say you’re buying.

Fantastic experience purchasing a piece of art. Maylyn (May) from the Broadway, New York store was incredibly knowledgeable, helpful, and responsive throughout the entire process. She made everything happen quickly and kept me informed every step of the way, making the purchase smooth and enjoyable. Excellent customer service - I wouldn’t hesitate to buy from LUMAS again.

Very good quality and service