LUMAS Reviews 

5,773
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

High quality, wide price range - authentic, great value. There is literally something for everyone at this gallery. Purchased 2 pieces and have been gifted other from Lumas, all are amazing and exac... See more

Rated 5 out of 5 stars

I have bought several pieces from LUMAS and am always delighted with my purchases. Their quality is excellent and they offer very unique art works. May is a delight to work with. She is friendly an... See more

Rated 5 out of 5 stars

Amazing gallery to purchase quality and unique original art. The customer services is stellar. We had an issue with a piece that was received, yet not opened for three months as it sat during our reno... See more

Rated 3 out of 5 stars

I placed the order on 15th December, the last day for delivery guarantee before Christmas but it wasn't, I received it today. Anyway, the matter is that glass was broken. Surely it's courier fault be... See more

Company replied

Company details

  1. Art Gallery
  2. Art Dealer

About LUMAS

Written by the company

Seit 2004 arbeiten wir daran, handsignierte Kunst und Fotografie in limitierter Auflage einem weltweiten Publikum zugänglich zu machen. Über unsere Website und 21 LUMAS-Galerien auf der ganzen Welt haben wir mehr als 300.000 zufriedenen Kunden geholfen, ihr neues Lieblingskunstwerk zu finden. Das LUMAS-Portfolio ist eine der weltweit vielfältigsten und umfassendsten Sammlungen zeitgenössischer Kunst. Es umfasst über 3.000 Kunstwerke, von klassischer Fotografie über Malerei und Skulptur bis hin zu digitaler Kunst, darunter Werke von aufstrebenden Talenten und etablierten Stars wie Takashi Murakami, Damien Hirst und Sarah Morris.

Wir helfen Ihnen, großartige zeitgenössische Kunst für Ihre Räume zu entdecken. Sprechen Sie mit uns in einer LUMAS-Galerie oder besuchen Sie unsere Website - wir freuen uns darauf, ein ausführliches Beratungsgespräch zu vereinbaren und Ihr perfektes Kunstwerk zu finden. Egal, ob Sie zum ersten Mal ein Kunstwerk kaufen oder ein lebenslanger Kunstsammler sind, unsere 30-Tage-Rückgabegarantie bedeutet, dass Sie LUMAS-Kunst in vollem Vertrauen kaufen können.

Contact info

  • Ernst-Reuter-Platz 2, 10587, Berlin, Germany

  • lumas.de

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(5,773)

1,770 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Collection of the return

Collection of the return

17 July 2026
LUMAS logo

Reply from LUMAS

Dear Enrico Vita,

Thank you for your feedback.

We can see that you are already in contact with our team regarding the collection of your return. We are currently reviewing the matter and will get back to you as soon as possible with the next steps.

We appreciate your patience and hope to provide you with a satisfactory solution shortly.

Best Wishes,
Your LUMAS Team

Rated 5 out of 5 stars

I originally ordered the wrong item and…

I originally ordered the wrong item and a refund of my money was quickly expedited. I then ordered the correct item which came fast and well wrapped and is a beautiful piece. I will definitely order again. I also have good experiences with the staff in the stores, especially the Dortmund location.

21 July 2026
Rated 5 out of 5 stars

Amazing gallery to purchase quality and…

Amazing gallery to purchase quality and unique original art. The customer services is stellar. We had an issue with a piece that was received, yet not opened for three months as it sat during our renovation. They addressed the issue with a replacement even after time had passed. Wonderful to deal with!

17 July 2026
Rated 4 out of 5 stars
LUMAS logo

Reply from LUMAS

Dear Luc Schroyens,

Thank you for your positive review.

We’re delighted to hear that you were satisfied with our service.

We wish you lots of enjoyment with your LUMAS artwork and look forward to welcoming you again soon.

Kind regards,

Your LUMAS Team

Rated 5 out of 5 stars

Would recommend

It was an overall easy and pleasant experience with LUMAS and my order arrived sooner than expected.. One thing surprised me though, it was communicated to me that I would receive an email once my art pieces ship with a tracking number. That didn’t happen. The delivery service on the other hand was not excellent. I received a notice from UPS saying they tried to deliver without success. The apartment number was incorrectly written and the delivery service did not even try to ring by looking up my name on the intercom. Moreover, I had to pay duties online in order for them to release the package.

7 July 2026
Rated 5 out of 5 stars

High quality

High quality, wide price range - authentic, great value. There is literally something for everyone at this gallery. Purchased 2 pieces and have been gifted other from Lumas, all are amazing and exactly what they say you’re buying.

5 July 2026
Rated 5 out of 5 stars

Fantastic experience purchasing a piece…

Fantastic experience purchasing a piece of art. Maylyn (May) from the Broadway, New York store was incredibly knowledgeable, helpful, and responsive throughout the entire process. She made everything happen quickly and kept me informed every step of the way, making the purchase smooth and enjoyable. Excellent customer service - I wouldn’t hesitate to buy from LUMAS again.

27 June 2026
Rated 4 out of 5 stars

Good experience

2 July 2026
LUMAS logo

Reply from LUMAS

Hello ADAME MOLDES JOSE,

Thank you for your positive review.

We’re delighted to hear that you had a good experience with LUMAS.

We wish you lots of enjoyment with your LUMAS artwork and look forward to welcoming you again soon.

Best Wishes,
Your LUMAS Team

Rated 5 out of 5 stars

Love dealing with humans!

The items I've ordered have been lovely, just what I expected. But also, they talk to me. I call and I get a human. If I wish for something that is backordered, they call and tell me when it's in. Love dealing with humans!

19 June 2026

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