High quality, wide price range - authentic, great value. There is literally something for everyone at this gallery. Purchased 2 pieces and have been gifted other from Lumas, all are amazing and exac... See more
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I have bought several pieces from LUMAS and am always delighted with my purchases. Their quality is excellent and they offer very unique art works. May is a delight to work with. She is friendly an... See more
Amazing gallery to purchase quality and unique original art. The customer services is stellar. We had an issue with a piece that was received, yet not opened for three months as it sat during our reno... See more
I placed the order on 15th December, the last day for delivery guarantee before Christmas but it wasn't, I received it today. Anyway, the matter is that glass was broken. Surely it's courier fault be... See more
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Company details
About LUMAS
Written by the company
Wir helfen Ihnen, großartige zeitgenössische Kunst für Ihre Räume zu entdecken. Sprechen Sie mit uns in einer LUMAS-Galerie oder besuchen Sie unsere Website - wir freuen uns darauf, ein ausführliches Beratungsgespräch zu vereinbaren und Ihr perfektes Kunstwerk zu finden. Egal, ob Sie zum ersten Mal ein Kunstwerk kaufen oder ein lebenslanger Kunstsammler sind, unsere 30-Tage-Rückgabegarantie bedeutet, dass Sie LUMAS-Kunst in vollem Vertrauen kaufen können.
Contact info
Ernst-Reuter-Platz 2, 10587, Berlin, Germany
- lumas.de
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Quick and efficient working directly…
Quick and efficient working directly with the sales representative in the NYC location; and received the shipments within 48 hours.
I originally ordered the wrong item and…
I originally ordered the wrong item and a refund of my money was quickly expedited. I then ordered the correct item which came fast and well wrapped and is a beautiful piece. I will definitely order again. I also have good experiences with the staff in the stores, especially the Dortmund location.
Amazing gallery to purchase quality and…
Amazing gallery to purchase quality and unique original art. The customer services is stellar. We had an issue with a piece that was received, yet not opened for three months as it sat during our renovation. They addressed the issue with a replacement even after time had passed. Wonderful to deal with!
Smooth transaction and delivery
Delivery was timely. Artwork arrived in good condition.
Great client support and interactions…
Great client support and interactions with the teams who helped me out with the delivery !
Very quick service,good quality
Would recommend
It was an overall easy and pleasant experience with LUMAS and my order arrived sooner than expected.. One thing surprised me though, it was communicated to me that I would receive an email once my art pieces ship with a tracking number. That didn’t happen. The delivery service on the other hand was not excellent. I received a notice from UPS saying they tried to deliver without success. The apartment number was incorrectly written and the delivery service did not even try to ring by looking up my name on the intercom. Moreover, I had to pay duties online in order for them to release the package.
High quality
High quality, wide price range - authentic, great value. There is literally something for everyone at this gallery. Purchased 2 pieces and have been gifted other from Lumas, all are amazing and exactly what they say you’re buying.
Fantastic experience purchasing a piece…
Fantastic experience purchasing a piece of art. Maylyn (May) from the Broadway, New York store was incredibly knowledgeable, helpful, and responsive throughout the entire process. She made everything happen quickly and kept me informed every step of the way, making the purchase smooth and enjoyable. Excellent customer service - I wouldn’t hesitate to buy from LUMAS again.
I am very happy with the artwork
I am very happy with the artwork. Beautiful picture and is featured in my Great Room.
Arrived on time
Arrived on time, great packaging and attention to detail and overall great quality of product
Love dealing with humans!
The items I've ordered have been lovely, just what I expected. But also, they talk to me. I call and I get a human. If I wish for something that is backordered, they call and tell me when it's in. Love dealing with humans!
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