Liquid Reviews 

To be honest and this is honest the smell is amazing but it lasts on me about 1 hour before it gets very weak. To be honest though at the price you would pay far more for a smell like this one it is lovely just not long lasting in my experience

Spoke with Hassan via messenger , he was extremely helpful and sorted my query very quickly.
Thank you Hassan !

After all the hype I bought a bottle, expected to smell something amazing and can only liken it to something you would buy from the cheap section in a supermarket. Very over rated.

I spoke to a gentleman called Syed , who was helping me with a returned parcel .
He gave me the choice of a refund or a replacement, and using Royal Mail instead of Evri
He has even given me a discount code for my next order , this perfume is truly amazing and have had many compliments
A wonderful product with a fantastic price .

Item doesn't work my wife said it smells like medicine waist of money 😒

Very good customer service yaseem was very helpful sorted the problem straight away very helpful response straight away

Recieved scent today after emails to company. Bilal was amazing in getting everything sorted and issuing a replacement scent after the original one got lost in post .
Just got to see if it's as good as they say . I'll let you know lol

I have contacted Liquid today regarding something and I cannot thank Yaseen enough for how she dealt with my matter. Professional and polite. She could fully understand my situation and empathise with me. Liquid is very lucky to have employees like Yaseen!

Awful perfume just made me sneeze uncontrollably. Website says free returns however when you try and return they say the website doesn’t state that even though it does. Beware this company

Terrible - avoid unless you read each part of the website!

Ordered but the perfume smelt chemically and like a cheap artificial Poundland perfume. Tried two sprays (as per their limit - suggest reading all their t&c info / faq else you are likely to miss their rules as it's not on their main refund policy page which I've copied and pasted below) Requested a refund. No promised label - just an email with an address to send it back. So I returned it. No reply so chased up several times and had to send proof of posting. Still no update. Finally I received a refund but the initial postage cost was deducted - which they said was part of their policy. I've looked everywhere and no sign of that. It's in breach of the law if you return: from gov.uk website: Accepting returns and giving refunds: the law - GOV.UK

I've gone back to them multiple times today as they insist their policy is not to refund the original postage. Yet under this guidance they should:
Under UK consumer laws (the Consumer Contracts Regulations, which replaced the old Distance Selling Regulations), a full refund for a change-of-mind cancellation must include the basic cost of delivery you originally paid to get the item sent to you.

The following info below is from their website regarding returns. Note that the return label was never sent to me - just an address to return it to. Also it was not dealt with within the time frame they stated. Neither does their returns policy make mention of the two spray limit (that is hidden on a different page).

Their page: RETURNS

At Liquid London, we take pride in offering an unparalleled money-back guarantee in case a fragrance doesn't meet your expectations.

We encourage you to try out the fragrance, but if it doesn't meet your satisfaction, please ensure it's returned in its original packaging to qualify for our money-back guarantee. Please retain your receipt or proof of purchase.

To initiate a return, kindly contact us at Admin at xxxx

Upon acceptance of your return request, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that we will not accept items sent back to us without prior request and approval.

Should you have any questions or require further assistance regarding your return, feel free to reach out to us at Admin at xxx

Our return policy extends to 30 days, meaning you have 30 days from the date of receiving your item to request a return.

Damages and Issues Upon receiving your order, we kindly request that you inspect it. If you find any defects, damages, or if you have received an incorrect item, please contact us immediately. This will allow us to assess the issue and take appropriate actions to rectify it.

Exceptions / Non-returnable Items Certain items fall under categories that cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). Additionally, we are unable to accept returns for hazardous materials, flammable liquids, or gases. If you have concerns or questions about the return eligibility of a specific item, please don't hesitate to get in touch with us.

Please note that we do not accept returns for sale items or gift cards.

Exchanges If you wish to exchange an item for a different one, the most efficient process is to initiate a return for the item you have and, once the return is approved, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period In compliance with European Union regulations, if your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without the need for justification. We require that the item is in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase. In alignment with our extended returns policy, Liquid London extends this period to 30 days, with the same conditions applied.

Refunds Once we have received and inspected your return, we will promptly notify you of the approval or denial of your refund. If your refund is approved, it will be processed automatically to your original payment method within 10 business days.
Please keep in mind that it may take some additional time for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since your return was approved, please do not hesitate to contact us at Admin at xxx We are here to assist you.

No mention of them refusing to follow UK law... So be very careful.

Special mention to Nikki for being responsive & pro-active to recover my lost order !..Thank you so much Nikki

First order was lost by Evri contacted Gareth who was great and re sent it with royal mail

The fragrance is weak and does not last. Ultimately a cheap product in every way.

Great product my first one got lost so rizwan y helped me out and sent another one and yes it is a great smell so yes again will be buying more

Ordered Pheromone Perfume V1 which was lost by Evri. Contacted Liquid London. Hassan was amazing. After explaining him everything I got replacement sent the same evening. Hope Evri will deliver it this time. Thanks again to Hassan !

I don’t normally review im too lazy but this is something else.. smells unbelievable like nothing I’ve smelt before and my Neice even said she could smell it before even walking up to me so she didn’t even have to be near me. Absolutely banging.. hopefully will help me find my next victim 🤣🤣🤣

I recently purchased a bottle of his perfume and the sprayer does not work very disappointing and for me a total waste of money which I cannot find out how to get my money back or get an exchange

Wonderful, professional care and pure concern from Gareth at Liquid London, when postage and courier problems have occurred. And these were not even a fault of Liquid London! TWICE now Gareth has been swift to get on top of the couriers and for me to be able to have my gorgeous Liquid London For Her V1 Pheromone Perfume . . and with such polite communication. I totally recommend Liquid London as a lovely company 😇

I love Liquid london fragrances, they make you feel so confident and i always get so many compliements when i wear it
My most recent order went missing with Evri, i spoke with Gareth at customer service , he is my angel and sorted my order being resent out very quickly so i had my perfume for my girls holiday (IYKYK)
Thank you Gareth, you life saver!
And to anyone wondering whether they should try the Liquid London range? Go for it , it does not disappoint

The scent smells great and last long. Many thanks to Adam for helping me with the package that gone wrong. 5 star customer service. I recommend this company to everyone