OZO Keyboards Reviews 

I was very disappointed with the shipping experience. I paid approximately €12 for shipping, and the estimated delivery time was 12–14 days. In the end, the parcel took around 20 days to arrive.

What made the experience even worse was that the parcel was delivered to a BOX NOW locker in Chalandri, which is in a different area from where I live. I had to travel there and collect it myself, even though there are several BOX NOW lockers much closer to my area.

When a customer pays €12 for shipping, they reasonably expect a properly organised delivery service — not to wait significantly longer than the stated delivery time and then have to travel to another area to collect the parcel.

The products themselves may be fine, but the shipping service and delivery arrangements were very poor and disappointing.

Great keyboard, sent same day.

Ordered a barebones kit in July. Realised i had ordered an ANSI version and sent an email out requesting cancellation of my order. My email was sitting in their spam for a good few weeks. In that time I had already received my board.

In the meantime I have built the board and using the ANSI layout to move over from ISO. Jake followed up with me and apologised for the very late reply and made things right.

Will be ordering again in the future. Thanks again Jake

Another happy purchase. Great PBT keycaps. Amazing quality and the kind of price which means I can buy a few and try out different profiles and looks. While I have some high end ones, its always nice to have variety!

Genuinely the most chill customer service, showered them with requests and questions, changed my mind numerous times during the process , they placed my QK neo65cu order BEFORE i even paid just to make the order apart of batch 1 which ended right after, showed literally nothing but cooperation while cracking jokes in the live chat, they'd go above and beyond frfr
pretty darn quick delivery
AND they're active in their discord as well!

Ordered an Evo80 from you guys, had a bit of trouble with the payment process as well as tracking my package but their customer service was really helpful and everything went really smoothly! Will definitely be coming back in the future!

Ordered my rainy 75 silver pro, it got delivered in three days. my poor old keyboard was used to buy its own replacement.

I was also given a free set of these gorgeous baby blue keycaps.

Picked up a keyboard from Ozo recently and couldn't be happier. The build quality is fantastic, but what really impressed me was how seamless the whole process was, clear updates, fast shipping, and great communication.
​If you're looking for anything keyboard-related, don't bother looking anywhere else. Ozo has earned a customer for life

Genuinely 10/10 company, such great customer service and you can tell everyone on the team is passionate about what they do. Responses are speedy, they’re open to feedback and regularly take it on to improve services, delivery is decent majority of the time as well, and when it isn’t, it’s well communicated. Selection on the site is great and they’re open to suggestions on what they don’t stock yet either! Love em, will be buying from them again when i can afford it lol

Fast shipment, great customer service. Delivery company seemed to have kicked the parcel around. Keyboard was slightly damaged (small dent). I was quickly compensated in the form of a store credit.

Great support, great community, great keyboards.

Purchased an evo and neo75 from them. Really good service with both.

Great selection too, especially the keycaps and switches. I think the only UK seller to sell Neo Oat switches.

I ordered a keyboard that was listed as in stock and ready for dispatch within 24 hours. After almost a week with no tracking, I emailed the store and asked them to cancel my order if they couldn't ship it the next day.

The next morning I got a UPS notification saying a label had been created — but the package still wasn't shipped that day. So I wrote again, asking a second time to cancel. They replied, but shipped the order anyway, and refused to cover return shipping (this was an international order). They argued hard about it.

When pressed, they admitted the item had never actually been in stock — despite still showing "in stock" on the website at the time.

Looking through other reviews, a lot of people mention delays before shipping, and I suspect this is the reason: items aren't actually in stock when ordered, but the site doesn't reflect that.

All in all i received an amazing keyboard two weeks after ordering.

Really bad customer service. Website had keyboard listed as “in stock and will post within 24h” reality was they didn’t have them in stock. Left me hanging for 2 weeks before I had to contact them asking for an update only then did they notifying me of the lack of stock and offered me an alternative. Ended up getting a full refund as I found the same keyboard cheaper and in stock elsewhere in the UK.
No phone contact makes it frustrating as I would have liked to communicate with someone over the phone rather than via email as I feel they came off quite rude towards me. Sort your website out! No stock, update your site. Don’t keep taking orders and push people into taking an alternative.

My response to their response below.

First of all, sending emails to my personal email account because you are upset I left a bad review is very unprofessional! Stop this now!

Second, I had to contact you via email to chase the order as it was a week late, stating item in stock and not notifying the customer is poor.

Lastly, you did not only have a single keyboard out of stock! You literally sent me an email asking if wanted to choose 3 of the 8 different variants of the keyboard. So you didn’t have 5 of that model in stock so who knows what else the website states as in stock but isn’t.

Also, you have not fixed your website. I just went on and put the same keyboard in my basket and it says “in stock” which I know is a lie as you told me you couldn’t get this stock until end of September, unless that was a lie.

FYI I did get the keyboard cheaper, I would rather not share it as I don’t want to hurt your “small business”

Have ordered a few items. One was delayed in shipping (not Ozo's fault) and then lost by Evri, but Jake sorted it out promptly and efficiently. Great customer service from a small business.

Really good customer support, clear and efficient :) The packages came on time and in good condition. I would 100% go to them again, thanks for everything <3

Honestly amazed by the service they provide and *tips fedora* hats of for their open, direct and honest communication during longer pre-orders and group buys!!

Same goes for their patience with me, my dumbass filled in the wrong adress for delivery and asked for updates while there was a update page (which was very easy to find, i just looked past it) and to top it off i couldn't even find the page where i could leave a review all while working with trustpilot for years with my job lmao.

So thanks everyone at the OZO team and kee(b)p up the good work!

Thanks for quick delivery

Evo80 Group buy - OZO gave me frequent updates on my order and Jake + the rest of the OZO team are friendly and happy to answer any queries. Many thanks!