ŌURA Reviews 

My ring started to drain the battery very fast, and it was still under warranty. Oura replaced it very quickly and with very kind service.

Terrible customer service and care. Wish I never wasted my money.

It appears that I may have been sold a replaced ring so I have huge concerns over Oura’s integrity and ability to manage their stock across retailers. The ring was bought brand new from a trusted retailer and it was sealed.

My ring has been disabled for almost a week and all I have had is unhelpful and bordering on sarcastic responses from their online chat.

I have asked for a senior member to address this with promises of responses within 12 hours etc to gaining nothing at all.

I’ve been using Oura Ring for more than a year. From gen4 to gen5, the ring is really a good friend who cares about my health. And the after sale care is truly supportive.

I’m giving Oura a 3-star rating because I LOVE the product, but trying to speak to an actual person in customer service is an exercise in futility. Chat - you get AI assistant called Finn. Email - you get a response from Finn. Ask Finn for a live agent and you’re directed to a link to make an appointment for a phone call. Attempt to make an appointment and you get the message that all available slots are booked. I’ve messaged their Instagram…nothing. I’ll keep the ring because I love it, but customer service is awful.

Oura has always treated me so well with customer service! Any problem is immediately resolved and usually with unexpected upgrades!

Overall great experience

One of the best customer service experiences I’ve had.

I bought my Oura Ring about a year ago and recently started having some issues with it. In less than 10 minutes, the ouraring team had already solved everything.

They sent me a completely new ring at no cost, and it arrived the very next day.

This is the kind of customer care that really makes a difference. You can truly feel when a brand values its customers and cares about their experience.

So impressed.

I have had an Oura ring for about 10 months and have liked the product. However, recently my ring stopped working.
I contacted Oura support and, after reviewing the diagnostics from my ring, their representative confirmed that the problem was caused by an “internal issue with the ring.” The support first claimed it was outside of warranty. - which upset me since the ring was not even 1 year old and they literally market a 1 year warranty when you buy it.

I fought this with a representative in their chat. To Oura's credit, the representative I spoke with was helpful and offered to make an exception and replace my Ring 4 at no cost.

What bothers me is the bigger picture. These are expensive devices, and customers also pay an ongoing membership to use their full functionality. Having the hardware develop an internal failure after roughly a year does not give me much confidence in the long-term quality of the product. also, marketing a one year warranty at checout, that then is not applied at first, also left a bitter taste.

Since the Ring 5 is now available, I asked whether the value of the authorized Ring 4 replacement could simply be applied toward a Ring 5, with me paying the difference. Oura said this wasn't possible. Instead, I had to choose between receiving another Ring 4 or purchasing the Ring 5 separately. I was ultimately offered a $75 discount toward a new Ring 5.

I appreciate the support representative trying to help, but I'm disappointed with Oura as a product and with the policy surrounding a device that Oura itself confirmed had suffered an internal failure.

For a premium wearable at this price point - particularly one tied to an ongoing paid membership - I expect the hardware to last considerably longer than this.

I'm giving Oura another chance with the Ring 5, but this experience has made me seriously question whether I'll remain an Oura customer long term. If the new ring develops similar reliability issues, I will be moving to another platform.

I came asking for advice on how to solve a problem where my ring was not charging anymore. The problem was solved in very short time and the solution exceeded my expectations big time!
Great product, great service!

Customer service had great communication and great service. I was so glad to hear my ring was under warranty!

My first oura4 ring stealth stopped working at about the 10 month mark,, I had to contact Oura about 5 different times to get it replaced over about a week,, now my replacement is starting to chip paint after about 6 months.
Little frustrating

I purchased an Oura Gen 3 in June 2024, with the intention of using it alongside Natural Cycles App to track my cycles. For me the activity tracking and sleep was a bonus and not something I thought i'd use, but as time progressed I used the ring to gamify improving my health. The reports generated by Oura are also incredibly insightful and useful to share with healthcare providers as evidence if ever needed. The battery life was good (I'd say at least 4 days). I had no issues with the ring until August 2026, when suddenly the ring went from 83% charge to zero overnight and would no longer charge. I used the app to speak to a virtual adviser, who was able to diagnose the ring and get me in touch with a person via email (i could have spoken to live chat within 3 mins but chose not to) within a few hours to go through next steps. The outcome was that my ring was replaced and upgraded to Gen 4 due to no Gen 3 stock. A sizing kit arrived within a couple of days (another good step in the process as my previous size would have been too big due to sensor size changes), and my ring arrived less than a week after my last ring broke. Brilliant customer service, which is aligned to what one might expect with the premium price and subscription charges.

Great customer service and great product. Love that they don't share your data, I'd rather be a paying customer than be the product (aka free smart ring companies sell your data). Would recommend Oura to anyone looking for sleep metrics in a smart ring

I had ordered the wrong size of ring. Went to the website, chatted with Finn the AI bot, few seconds later I was connected to an agent in my country (ON A SUNDAY!) and few minutes after that we agreed on how to exchange the ring. Smoothest after sales service

My Oura ring just stopped working. It would not charge nothing. I called Oura. They responded at the exact time they said they would call. I thought I was going to have to jump through multiple hoops to get my ring working again. NO! They offered to send me a new ring! They said the battery failed! They also extended my subscription for 2 months for free. I really trust my Oura ring! It keeps me on track with my sleep my exercise and my well being! I never thought I would depend on it that much! Worth every cent! Great company! Get yourself one and see!!!

I have used a ring gen 3 Heritage for 4 years and something and I loved using the product. The battery of the first ring failed after roughly 2 years and they changed it for free even though there was no warranty anymore then when the replacement failed again after 2 years or so, they gave me a discount code of 200 euros towards a new ring so I bought a gen 5, they also gave me 3 month of membership for my trouble and it was a breeze to do all that, I didn't even complained, just told the AI assistant that it felt my ring was not holding the charge anymore and it ran diagnostics by itself, put me in contact with an agent and I had a clear solution in days. Apart from that, I feel it is always correct on sleep measurement and as I can't wear something on the wrist I love this, so light you always forget you're wearing it.

They charged me money even though I didn't even use their services! Fraud! I bought their ring a long time ago, but then returned it, and today they charged money from my card.

Oura Ring genuinely changed my life. For years, I thought my constant fatigue and lack of energy were personal failures — that I was simply lazy or poorly organized. Oura helped me understand my natural sleep rhythm and showed me how fragmented my sleep actually was. Most importantly, it taught me to trust how I feel instead of blaming myself. That has been incredibly valuable to me.

My Oura ring wasn’t working contact the support team and they tried to help me resolve this but unfortunately they couldn’t help and forwarded me onto the tec team and from start to finish they we excellent, communication was excellent and I can’t thank them enough it was my ring had failed and they are sending a replacement once again excellent customer service from all

After losing our home to fire we were displaced in temporary housing. My Oura ring was delivered to the uninhabitable home. Workers were at the house working but no ring was found. We reported it to police but had no expectation it would be recovered. I called Oura to explain what had happen and although they had no obligation to replace, decided to compassionately offer a replacement being kind and thoughtful about our recent loss. I was so impressed with their kindness. We are grateful and Oura fans for life.