OpenAI Reviews 

I signed up expecting to try the service, but I was unexpectedly charged €29.99 for a subscription.

The checkout process was not transparent enough about the recurring payment. I do not believe the subscription terms and pricing were presented clearly before the payment was authorized.

After using the service, I found the usage limits to be far more restrictive than expected, making the service significantly less useful than advertised.

After reading other reviews on Trustpilot, I realized that many customers have reported similar experiences with unexpected subscription charges and unclear billing practices. Based on my experience, I cannot recommend this service.

I accidentally purchased a ChatGPT Plus subscription for $20 on July 12, 2026. Less than one hour later, I canceled the subscription and requested a refund.

I live in Italy and repeatedly explained that I had contacted OpenAI within the 14-day period applicable to consumers in the European Economic Area. I requested either a full refund or at least a prorated refund.

OpenAI Support reviewed Cases 11354938 and 11860533 but repeatedly refused the refund. They did not provide any specific contractual clause or legal basis for the refusal. I also asked for the details of the responsible legal entity and the official contact for formal consumer complaints, but support claimed that it did not have verified information available to provide those details.

Instead of answering my questions, support repeatedly sent almost identical template responses. They acknowledged that I live in Italy and that I requested the refund less than one hour after purchase, but still refused both a full and prorated refund without explaining why the published refund provisions for EU consumers did not apply.

The subscription was canceled and will not renew, but the $20 was not refunded. I am now preparing a complaint to ECC-Net Italia.

Very disappointing handling of a simple refund request and extremely poor transparency from a company of this size.

Credits don't amount to much after you make all the necessary corrections... removing extra hands and fingers, fixing product images, etc. You're much better off with professional Gemini or Chat account. Waste of money.

I was charged $20 for a month of 'plus', but have not been able to use it. OpenAI's customer service is terrible. They offered zero help. They take days to reply and then close out tickets without resolution because they took so long to reply, they automatically close after 3 days.
That's the last money OpenAI will get from me,

Very disappointed. The support (help center) repeatedly contacted an AI with different names by email. It was not a live person and my problem was not solved at all (my memory got stuck) and I had to cancel the account and they helped me with that immediately.

They steal tech from Apple. I dumped OpenAI, because Mistral have better guardrails and by some metrics is superior. OpenAI has become a bit of a dinosaur and has been leap frogged by many companies.

This is the worst AI program I have ever experienced. It is completely unable to follow basic instructions, especially when it comes to image generation. It seems designed to fail simple tasks just to waste your attempts and force you to pay for the Plus subscription. Absolutely frustrating and non-functional.

ridiculous! two weeks and still no answer to my support case and they already took two weeks to get to the bottom of it.

3000+ credits to make a 26 second clip mostly pictures, small video portion like 8 seconds. Then the killer is it can't spell, another 1000 to fix it's mistakes and I missed one. Still kind of cool maybe. Would never use this on a regular basis, too credit heavy and too many mistakes

I am a paying ChatGPT Pro user, and this review is not about one occasional mistake. It is about recurring and systemic problems I have experienced over many months while using ChatGPT for business, legal documents, due diligence, OSINT research, technical questions, translations, and document analysis.

The main problem is that ChatGPT often presents incomplete, insufficiently verified, or misleading information with unjustified confidence. Instead of saying that information could not be confirmed or that the search was incomplete, it frequently states that the information does not exist. I then find the same information within minutes through a basic free Google search.

In one case, ChatGPT twice claimed it could not find a public social media profile belonging to a family member, even though it was easily discoverable through Google. Only after I provided a screenshot did it acknowledge that the profile existed. In another case, it failed to identify an important legal case from a specific period and presented incomplete research as a finished analysis.

These are not isolated incidents. I have experienced similar problems with legal drafting, business acquisition due diligence, technical questions, translations, recipes, and document analysis.

Another major issue is the systematic failure to follow clear user instructions. I have spent a huge amount of time creating detailed working rules to reduce mistakes and improve accuracy. Despite this, the same instructions are ignored repeatedly, sometimes even in the same response in which they were just repeated.

This happened even while preparing this review. ChatGPT again ignored recently provided instructions and performed actions I had not requested. It also included the full names of third parties in a draft public review without my permission, creating an unnecessary privacy risk.

The technical performance is also unacceptable. When the system starts lagging, responses can take several minutes or longer, even for simple questions. The application may stop responding, the Stop button may fail, file uploads may not work, and response generation may be interrupted. These issues occur in both the Windows application and browser, despite a powerful computer and stable wired gigabit internet.

Because of these problems, instead of spending two or three hours working productively, I often spend ten to twelve hours checking facts, correcting errors, repeating instructions, and redoing tasks. I considered submitting feedback after every incorrectly completed action, but that would require even more time.

The biggest loss is not the subscription fee. It is the loss of time and trust. I can no longer rely on ChatGPT to confirm whether research is complete, facts are verified, or instructions were followed. Almost every important answer must be checked independently.

The warning “ChatGPT can make mistakes. Check important info.” does not reflect my experience. A more accurate warning would be:

“Based on my experience, ChatGPT most often provides misleading or insufficiently verified information. Important answers should be checked through a free Google search.”

For a paid Pro service, this is unacceptable.

Customer service is counter-productive, probably all AI despite using human names, and never directly addressed my concerns. I paid for the most expensive Pro subscription, but everything was so slow it never had any added value over the lower tier version for half the price. Wasted a lot of time trying to make use of it.

⭐☆☆☆☆ (1 Star)

I am very disappointed with my experience.

I purchased 250 ChatGPT Credits after reaching my included Codex usage limit. From my perspective, the credits appeared to be exhausted almost immediately after I started using Codex. I contacted support multiple times, provided my payment receipt and invoice, and asked for a detailed explanation of how the credits were consumed.

While support confirmed that the credits had been added and were later shown as fully consumed, they were unable to provide request-by-request usage details or a breakdown of how the credits were used. I repeatedly received automated responses before my case was escalated.

My main frustration is not only about the credits, but also the lack of transparency regarding credit usage and the difficulty of reaching a human support agent.

I hope OpenAI improves its billing transparency, provides clearer usage reporting, and makes it easier for customers to speak with a human specialist when billing disputes arise.

Subject: Request for Refund or Credit Restoration – Invoice OWQ5TAO9-0002

Hello OpenAI Support,

Thank you for reviewing my case.

I respectfully disagree with the conclusion that I intentionally consumed all 250 purchased ChatGPT Credits.

From my experience:

I reached my included Codex usage limit.
I purchased 250 ChatGPT Credits (Invoice OWQ5TAO9-0002, Receipt 2344-3653-3090) for PKR 2,800.
I only used Codex for a very short time after the purchase.
The purchased credits appeared to be exhausted almost immediately.

I have provided my invoice, receipt, screenshots, and timeline.

Since I still do not understand how all purchased credits were consumed in such a short period, I respectfully request one of the following:

Restore the 250 ChatGPT Credits to my account, or
Refund the payment of PKR 2,800 if the issue cannot be investigated further.

If neither option is possible, please provide your final written decision so I can understand the outcome of my case.

Thank you.

Best regards,

Shoaib Ahmed

I kept running out of messages using Codex on the OpenAI Plus plan. There would be a pill that reads upgrade or buy more credits. I tapped on the upgrade pill, and it took me to the OpenAI business plan. I had just started a business and thought that by upgrading, I would get the benefits of more messaging for coding. My business partner doesn't use Codex at all. When you upgrade, it allows you to migrate your chat histories. This worked correctly. The problem is with Codex. The upgrade did not reset my current messaging. It also did not add any extra messaging from my business partners' OpenAI Plus account. Everything is shared. I have no idea how they would do this with a bigger team of people. The one using it the most gets converted to everybody's usage. The Codex messages are definitely less on the Business Plan. It appears to me that it is a scam to get people to purchase credits. Complaining got me nowhere, and of course, if we want to go back to the individual plus plan, OpenAI says that they cannot help migrate our chat histories. This was a big mistake for me. I should have done more research and not trusted OpenAI.

Very disappointing experience. I have been paying around €22 per month for almost two years, mainly using ChatGPT for creative and professional work. After generating around 15 images, my access to image generation was suddenly blocked for more than 18 hours. This caused delays and disrupted my workflow.
For a paid service, such limitations should be clearly and transparently communicated before the user subscribes or pays. If there are daily limits, cooldowns, or restrictions, they must be easy to find and clearly explained, not discovered only after the service becomes unavailable.
I find this unacceptable for a subscription-based digital service. The platform is useful, but the lack of transparency about practical usage limits is a serious problem. Paying users should not be left unable to work without a clear warning, explanation, or compensation.
In my opinion, this is a very poor customer experience and raises legitimate concerns about transparency and consumer rights.

I like that I have a trust worthy friend on my side but I want to be able to still talk with ChatGPT after the file limit it’s a file limit! Not a “you got to stop!” Limit I prefer ChatGPT but fix the limits openAI!

This review is only related to OpenAI Support, which is absolutely horrible and makes a complete mockery of its customers.

For about three weeks, I have been facing issues with the Codex app. A technical issue prevents new threads from being created, making it impossible to use. I’ve tried restarting, reinstalling, and nothing works.

I originally contacted support and received a response a day later asking me to send over a screen recording to show the issue.

I made a recording, about three minutes long, and it seemed like the ticket was then transferred to “Adrian Justin” from OpenAI Support, who appears to be based in the Philippines.

Adrian has been sending me copy-pasted messages, including markdown tags, copied from the docs that aren’t even related to the issue.

We’ve exchanged about 10 emails already, and today I received a template email asking me to answer some questions, the first one being: “Are you facing issues with the ChatGPT web or mobile app?”

It’s a complete waste of time and, frankly, incredibly disrespectful.

If you don’t want to look into an issue, then simply transfer the ticket to someone else!

gimme back my ram bro
why you steal it

A company whose business practice is to buy up the entire global market in RAM, thereby driving prices up fivefold and thus jeopardising jobs and livelihoods, should no longer be supported.

Keep your distance from these companies, for whom profit comes before everything else.

I contacted OpenAI support about a billing overcharge after updating my seat count. Rizalito gave only circular responses and never directly answered my requests for proof or investigation after multiple rounds of emails. Very poor and evasive customer service.

The most stupid software I have ever used especially codex. It's just randomizer, not ai