Claude Reviews 

They give me a Max subscription, out of nowhere. I did not authorise it, nor requested it. When I ask their bot Fin (which is the only one you are allowed to talk to) it cancelled all my subscriptions, which was not my request, I wanted to keep my pro.
Then when I try to contact customer support, they do not exist. Only bot Fin exist. And the bot Fin only send the same repeat msg back 100s of times. It does not matter what you do or what you ask for, the bot Fin will send you the same answer (to your first email) into eternity.

Now I am out €217. The said I will get it back, but I do not believe it... but I hope at least that is true...
Their chat does not work, they have no support, no help, no humans, and they upgrade my subscription without my authorisation.

This is a lawsuit waiting to happen. If anyone has contacted a lawyer, put me down on the list too. I will not do it myself, but I will be happy to be part of any action taken about this scam company.

When I requested a refund, it felt less like customer service and more like a hunt for excuses to deny it like AliExpress-level nonsense, for god's sake. The whole process was an exercise in frustration, and getting a real human on the line to discuss my case turned out to be mission impossible.

Your support dropdown menu deserves a special mention too. A masterpiece of uselessness. Whatever option I picked, the result was the same my request got closed without anyone actually resolving anything. Cute system you've built there.

WAS very good.. now.. NOPE don't waiste your money

Always lies and breaks my code..fixes 1 thing and breaks 2 ! They should be ashamed of their product!

I tried the free version with one question. The system stopped me and stated I needed to upgrade it in order for it to answer. I did upgrade and paid the monthly fee for Pro. Claude then stated I had used all of my credits until another day and could not help with my question. So my conclusion is Claude is a useless Scam. Don't waste your money on it.

I share the average consensus: i stopped paying for claude pro: because bugs are simply no more acceptable: manual coding has still a long life: because more reliable than claude mistakes

I have been a paying customer on a personal account for the past few months, relying on this platform for precise, high-level work. Regrettably, recent updates have drastically reduced the quality of high-level thinking which I require.

Lower-tier models frequently make errors and prove inadequate for precise work, so I am forced to depend on the advanced model. However, its reasoning depth and intelligence have fallen sharply, making complex, detailed tasks far harder than before.

Furthermore, the usage limits are now frustratingly restrictive. My weekly allowance restarted at 6:00 am today. I started working on an ongoing project using files that were already uploaded and reviewed previously. After just six hours of work—despite minimal usage prior to this—I have already used up 10% of my entire weekly allowance, leaving me with 90% remaining. Consuming a tenth of an entire weekly quota in just six hours of active use is far too high. I am fully aware that usage limits are based on the volume of data processed rather than time spent, but as I closely monitor my metrics, I have distinctly noticed this negative shift.

To make matters worse, I submitted an official complaint on 03 June 2026 related to loss of data. It has now been over a month and a half, and I still have not received a reply—not even a basic message saying, "We are sorry for the inconvenience, but we cannot help." This is completely insane. I am paying £18 every month for this service and would expect at least a tiny fraction of real, non-AI customer support.

This is a tremendous shame and completely unacceptable for a paid service. Given the decline in reasoning quality, the appalling customer care, and the severe usage caps, I am now definitely looking to switch to a different service provider.

In my experience, Claude repeatedly failed to follow clear instructions and made mistake after mistake. Even simple tasks took several attempts to get right, and every correction seemed to create a new problem somewhere else.

The most frustrating part is that while it is wasting your time producing unusable work, it is also burning through your credits and constantly telling you that you have run out. You are effectively paying for its mistakes, then being asked to pay again so it can attempt to fix them.

I spent more time checking, correcting and rebuilding the work than I would have spent doing it myself. The service felt unreliable, expensive and completely unfit for professional work where accuracy actually matters.

A horrendous experience. I would not recommend it.

Absolutely terrible. It either logs me out and I can't access my account, or it randomly says I am under aged and keeps giving errors when trying to fix it.

You were supposed to be the chosen one!

Now you have turned to the dark side.

Its so disappointing, what was once the absolute best chatbot around 6-8 months ago has turned full on HR compliance bot. Outright refusing perfectly legitimate questions because its been re-tuned to ultra paranoid mode and will actually end conversations for no good reason.

Think about that: they designed a service, that can just turn off your service based on its own judgement. It doesn't have to be correct, it often isn't, but its irrelevant. Judge, jury, and executioner your chat session has ended because you're thinking wrong thoughts according to me.

Pro tip: Gemini has massively improved and while its not quite as clever as GPT/Claude yet its probably the most enjoyable to have an actual convo with.

Cancelled! I'm back to GPT/Gemini and start checking out some of the new Chinese models. I have no use for a service that doesn't render service.

I am using the paid version, and I don't recommend Claude, Claude is only intelligent in how to drop the heavy part of tasks you ask him to do, and how to play around in very long chats to make you forget what you asked him to do. He always chooses the easy solution for him. The shocking thing was that he is programmed to lie, and this is why he keeps saying the honest answer is...

Claude WAS ABSOLUTELY AMAZING, Claude helped me modify all my stuff i wanted, like a minecraft panorama photo and helped me make a texture pack for her, to tribute for her, and Claude knows me well and has great continuity of memory. The subscription is fair and plus i got 100$ worth credit of Fable 5!

I was charged for 2 months of a subscription I did not want to continue paying for. I have spent 2 months trying to get a refund or any response from Anthropic's customer service and have gotten nowhere — no resolution, no real answers, just silence or automated replies. For a company charging real money, this level of support is unacceptable. I've since switched to ChatGPT, where at least billing issues get addressed. Would not recommend subscribing until Anthropic fixes its support process.

I mainly use Claude via claude code cli, they very capable models but also very expensive compared to other vendors and it can grow very quickly via the API credit.

They steal from us.

I connected to Claude using two paid accounts. They stole from both accounts without answering my complaints. I gave them screenshots. I used only 50% of my session, but they ended it and I had to wait for 4 hours to use it again. I cannot believe that's how they make money. I already started a legal presedure against them based on the EU law.

I purchased Claude AI on my mobile and thought I would be able to use on my desktop only to find out this is not the case. Unlike Netflix and Youtube where you can use across devices and also Chat GPT. So I just joined again paying $34 on my desktop, so I've spent $60 so far. I had joined because I ran out of free chats. Now it says without even starting again that I need to wait until 2:30pm for more discussions as I've used my 5 hours which is a lie. I used one hour up. What a waste of money. You guys are corrupt and thieves. Thanks for nothing.

I hate claude! Why I am saying this!?
I heard so much about claude, I mean like a lot!! Everyone said it is great, so out of curiosity, I started to use it. I enjoyed my free trial, but then free trial being free trial, giving us limited free usage and I wanted to test claude even more so i decided to upgrade! I kid you not, from the moment I ugraded it still it did not refreshed and did not let me use it, the limit was there for even paid users!!! I said ok may be the machine is very heavy and it is very pwerful so may be it will be all ok after 1 hour, but NOOO NOT AT ALL, after that hour it showed me to wait an hour more, and then more and kept on going!!!! creating a MAJOR DISRUPTION IN MY WORKFLOW!
I AM WRITING THIS REVIEW FOR USERS OUT THERE WHO WANT TO UPGRADE TO PRO VERSION, EVEN IF YOU THERE IS A HUGE CHANCE IT WILL NOT WORK! CLAUDE IS NOT RELIABLE AI TOOL IT CAN STOP YOUR USAGE AT ANY GIVEN MOMENT. SO DON'T MAKE IT YOUR GO TO TOOL AS IT NOT RELIABLE AT ALL!

Gave me incorrect information time and time again for at least two days didn’t notify me or identify any problem that I should’ve been made aware of with capacity in the project folders etc. cost me critical time and preparation and deadlines that I couldn’t reverse. Reached out to customer service and Dante over at Claude’s response team took four days to get back to me and then tells me they don’t issue refunds when they cost me over $100 of provable fees by their own app faults and errors while they expressly thanked me for the feedback and the data they ignored the fact that they cost me money that I didn’t have when I’m already unable to pay money that I need to pay for other things. Then tell me to get my stuff reviewed by a lawyer lol how can I afford a lawyer whenever they’re the ones breaking it off me already?

Cloud has become a complete waste of time and is deteriorating by the day. What is most concerning is the way it handles documents. It gives the impression that it has read an entire document when, in reality, it appears to read only selected snippets or chunks. It then generates summaries, analyses, and answers as though they are based on the full document, when they are often based on only a small fraction of its contents.

The result is inaccurate, misleading, and unreliable output. You believe the AI has reviewed the complete document, only to discover later that important sections have been ignored. When pressed about inconsistencies, the model itself admits that it cannot read the entire document and is limited to the snippets provided by the search tool. That is not what users are paying for.

This behaviour fundamentally undermines document review. It creates the false impression that a document has been fully analysed when it has not, leading users to rely on incomplete and potentially incorrect summaries, conclusions, and recommendations.

In my view, this is deceptive. Customers are paying for a service that presents itself as capable of reviewing uploaded documents, yet it appears to process only fragments while giving the impression that the whole document has been read. Charging customers for that experience is unacceptable.

The product has become a constant headache. Even the top-end models struggle with tasks they should handle routinely. Instead of improving the product, the experience has steadily declined.

Shambolic. Shameful. Despicable. Disgusting.