Oliver Bonas Reviews 

1,818
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 793 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent product quality, lovely designs, and wide selection of stylish items available when browsing online. People love how easy it is to navigate the website, noting that orders arrive quickly and are packaged securely. However, some people mentioned issues with the delivery service and courier performance when waiting for their purchases. Reviewers noted that parcels were sometimes delivered to the wrong address or caused tracking frustrations during transit. A few consumers also pointed out that clothing sizing can sometimes be inconsistent or inaccurate across different items.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items are great quality,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, frequently praising quick shipping, good tracking... See more

Order

Reviewers mention mixed feelings about order experiences, with many expressing satisfaction regarding easy... See more

Quality

Clients share positive opinions on quality, consistently highlighting that items are well-made, excellent,... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers expressed great satisfaction,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered several items for Christmas presents and all look exactly as was shown on website. One was actually a repeat buy for a different relative. It is going to sound weird but they have excellent pa... See more

Rated 4 out of 5 stars

Ordering was easy and delivery arrived well packaged - although unfortunately via EVRi, who aren’t the best in our area. My parcel ended up with my neighbour, but luckily we all know each other around... See more

Rated 4 out of 5 stars

I ordered a necklace and earrings. It is for a gift for Christmas. I love the items. They were easy to order and good communication with regards to delivery. My only complaint is that although the... See more

Company replied

Rated 3 out of 5 stars

Difficulty on line looking at your products. You can be a long when down and click on a product but when you click back you go right back to the beginning. It needs to be sorted because it's been happ... See more


Company details

  1. Fashion Accessories Store
  2. also in
  3. Furniture Store
  4. Handbags Shop
  5. Jewelry Store
  6. Mirror Shop
  7. Women's Clothing Store

Information provided by various external sources

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(1,818)

800 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I was sent the complete wrong item (a…

I was sent the complete wrong item (a tank top instead of a plate) it was a gift and not only did customer service not even apologise but the only way to fix it was to repurchase the item which I paid next day delivery on and return the wrong item. That means I’m out of pocket and didn’t receive the item when I needed.

3 November 2026
Unprompted review
Rated 5 out of 5 stars

Love your products

Love your products. And the sales staff are wonderful. So kind ,helpful and patient. I rarely leave after my purchase without coming back to the till to buy something else before leaving the shop😃 xx

3 November 2026
Unprompted review
Rated 5 out of 5 stars

My first time buying from Oliver Bonas…

My first time buying from Oliver Bonas and it won’t be my last! The website was easy to navigate, the items arrived well packaged and every item was a keeper! Well made, great fit (I'm between a 10-12 and ordered a 10 in the jumpers), and the colours marched what I had seen on the website. Would highly recommend!

29 October 2026
Unprompted review
Rated 3 out of 5 stars

Unhappy with returning an item

I returned a top which I had worn twice that the front of it had gone very bobbly so I was not happy. I had the receipt for £60 but as I had been out of the country for 8 weeks they queried the return to get a full refund as the top had reduced to £30. There was no Manager around so they could not make a decision and give me £60 refund. This is not really acceptable as the product was faulty and I had the receipt..
I settled for a £60 cardigan to exchange so I got my full money replaced.

21 October 2026
Unprompted review

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