A very good first impression! Quick and reliable service, easy contract handling, and transparent pricing—everything has been smooth with no concerns so far.
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Switched to Octopus Energy a year ago and have had a positive experiences with them so far. Their customer service is the best I've experienced in Germany, they even helped lower my tariff when I was... See more
This review was long due... One year ago I decided to change my gas and electricity provider. Octopus caught my attention because of their competitive price, modern look and smooth subscription p... See more
I was really hesitant to chance providers after nearly a decade with SWM, because I believed getting out of contracts in Germany was a pain, specially as a foreigner. With Octopus, it was the complete... See more
Company details
Written by the company
🐙 Octopus Energy ist ein globaler EnerTech-Pionier und nutzt Technologie, um die Energiewende weltweit voranzutreiben. Wir liefern 100% Ökostrom und Gas zu fairen Preisen mit Preisgarantien. Mit Love & Power leisten wir einen Beitrag zur Energiewende. 🌎 Als Anbieter erneuerbarer Energien versorgen wir mittlerweile mehr als 7,7 Millionen Kunden weltweit. Kraken, unsere intern entwickelte Energiemanagement-Plattform, hilft uns, herausragenden Kundenservice zu bieten und ebnet den Weg zum smarten Energienetz der Zukunft. ⚡ Seit 2020 sind wir als erstes Tech-Unternehmen unter den Energieversorgern in Deutschland am Markt.
Love & Power
Written by the company
- Wir gehen die Klimakrise an
- Als EnerTech-Pionier treiben wir die Energiewende weltweit voran und liefern Menschen rund um den Globus 100% Ökostrom und einen herausragenden Service. Octopus Energy ist seit 2016 auf dem Markt und hat schon über 7,7 Millionen Kund*innen. Die Energiewelt der Zukunft - 100% enkeltauglich, 100% digital Die Zeit drängt und wir glauben, dass die Klimakrise nur mit globalen Lösungen gemeistert werden kann und mit einem Blick jenseits des nationalen Tellerrands. Lokale Aktivitäten sind zwar gut, haben aber nicht genug „Power“, um in Sachen Klimaschutz schnell genug etwas zu bewegen. Nur günstiger Ökostrom kann fossile Energiequellen schnell genug ersetzen, etwa als klimafreundliche Alternative beim Heizen und im Verkehr. Wir setzen auf Digitalisierung und Nachhaltigkeit, um Energiemärkte weltweit zu revolutionieren und einen großen, grünen Fußabdruck zu hinterlassen, oder besser einen Tentakelabdruck! 🌎💚
100% knebelvertragsfrei
Wir ermöglichen unseren Kunden Flexibilität
Wir finden, dass ein fairer Deal keine Knebelverträge benötigt, aus denen man so schnell nicht mehr herauskommt. Wir haben Tarife mit langen Preisgarantien und Laufzeiten für jene, die langfristig planen möchten. Aber wir finden immer eine Lösung, wenn jemand einmal nicht bleiben möchte. Love & Power
Contact info
August-Everding-Straße 25, 81671, München, Germany
- 0800 400 8010
- hallo@octopusenergy.de
- octopusenergy.de
4.8
Excellent
100K reviews
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A very good first impression
A very good first impression! Quick and reliable service, easy contract handling, and transparent pricing—everything has been smooth with no concerns so far.
18 July 2026
Unprompted review
Great Service
Switched to Octopus Energy a year ago and have had a positive experiences with them so far. Their customer service is the best I've experienced in Germany, they even helped lower my tariff when I was already with them.
1 March 2026
Unprompted review
The whole experience was incredibly…
The whole experience was incredibly smooth! I accidentally selected a higher amount, but Lara resolved it quickly and effortlessly. Really impressed with the service—I love it!
12 July 2026
Unprompted review
Such a understanding and professional…
Such a understanding and professional guy
9 April 2026
Unprompted review
Very Friendly Customer Services
Very Friendly Customer Services
with good level of understanding
15 July 2026
outstanding customer service
This review was long due... One year ago I decided to change my gas and electricity provider. Octopus caught my attention because of their competitive price, modern look and smooth subscription process.
Before subscribing I contacted the customer service to clarify one point of the contract and I had the best customer service experience ever! Max Reiner went above and beyond to answer my questions in English and help me navigate the German specificities of the contract. It was very reassuring.
This definitely convinced me to subscribe to Octopus services.
Now, one year later, at the time of renewal of my contracts Max was still there for me and offered me 2 very competitive offers to renew my gas and electricity contracts with Octopus.
I am impressed by the level of customer service delivered and I am very grateful for it.
Thank you Max!
24 July 2025
Everything was perfect
Everything was good. Im so satisfied with octopus and specially Anja who helped me through the process..!!!
8 July 2026
I managed to pay the outstanding…
I managed to pay the outstanding balance using a different bank account, thanks to the information Alexandros provided. Thank you!
1 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Tried to call you several times and you…
Tried to call you several times and you always hang up the phone on me because i dont speak german. Very disrespectful and annoying. I also speak 2 other languages you dont understand and im trying to reach middle point here.
2 February 2026
Reply from Octopus Energy Germany
Hello Rebeca,
I hope you are doing well :) I am part of the Review Team :)
Customer service, reviews, and the feedback that comes with them are of the utmost importance to us. Accordingly, I would love to help :)
Regarding your feedback, I will look into your case more closely and get back to you with an update. Of course, we are also happy to communicate with you in English.
From now on, I will be your personal point of contact :)
I look forward to hearing back from you.
Best regards,
Mario
Customer Operations Specialist
Best choice for green power
Incredible service, and best deal for the price. Highly recommended!
25 September 2025
Nothing to look back with the documents…
Nothing to look back with the documents or anything else. Feel satisfied and no headaches
25 June 2026
Good service i had with your colleague…
Good service i had with your colleague in Löhr center ❤️
24 June 2026
works fine
no issues, straightforward setup, easy enough to check usage and billing and does not feel overpriced.
9 July 2025
Luis was very friendly and helpful :)))
11 June 2026
Simple and straightforward.
4 June 2026
Company with professional, efficient and empathetic staff
As a mediocre German speaker I can't thank them enough for their English assistance, kindness and patience. Special thanks to Kevin, an example for any energy specialist in Germany. Maximum efficiency in identifying and solving the problem, perfect English and providing SOLUTIONS! We need companies with trained, empathetic staff like him.
2nd communication with Octopus staff, 2nd problem solved, different to 99% of the companies I've met, which are full of untrained, sometimes slightly aggressive and inefficient staff.
Thank you Octopus, thank you Kevin!
11 June 2026
Unprompted review
I am satisfied with my experience with…
I am satisfied with my experience with Octopus Energy Germany. The entire onboarding process was remarkably simple, clear, and efficient. Setting up the contract was straightforward and required minimal effort, which I greatly appreciated.
What truly stands out is the transparency and reliability of their service. Octopus Energy delivers exactly what they promise—no hidden surprises, just honest and consistent service.
16 March 2026
Great guys & great service!
27 February 2026
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