On the Beach Reviews 

1,034
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 933 reviews, reviewers had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate and helps them find wonderful holiday deals quickly. Travelers deeply appreciate the competitive prices, clear options, and straightforward booking steps that make planning upcoming trips completely seamless. Many people highlight the flexible payment methods and helpful assistance provided when adjustments are needed. However, some customers also noted unexpected extra fees for required seat selections and difficulties when trying to get in touch with support. A few reviewers additionally experienced frustrating problems such as missing airport transfers or unresolved booking issues.

What people talk about most

Booking process

Clients share positive opinions on booking process, frequently describing it as simple, straightforward, and... See more

Holidays

Customers consistently note ambiguous experiences with holidays, reflecting a wide range of opinions. Many... See more

Price

Consumers find price to be positive and note that the options available suit all budgets with very... See more

Website

Reviewers mention positive feedback about website, highlighting that it is very easy to navigate and simple... See more

User experience

People report positive experiences with user experience, highlighting how simple the website and app are to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Positives Clear and concise website easily navigated and tailored to my search criteria. The €100 welcome credit was a very nice touch and swung the business your way Negatives On payment... See more

Company replied

Rated 4 out of 5 stars

Otb offeres a range of holidays within a decent price range however, what lets the company down is the customer support.... expecting a customer to wait to chat to staff online for hours when most peo... See more

Company replied

Rated 4 out of 5 stars

First time hearing about this company every thing work very well with the booking , no hiccups it was all straight forward can’t wait for holiday now . Will be booking another holiday soon with them.

Company replied

Rated 5 out of 5 stars

For our holiday this year we were unsure where to go and even what dates to book to try and maximize our holiday experience on a set budget. the website made it very easy to shortlist hotels based on... See more

Company replied


Company details

  1. Travel Agency

About On the Beach

Written by the company

We’re On the Beach and we’re proud to be one of Europe's leading online retailers of beach holidays. From humble beginnings in 2004 as a start-up business in a terraced house in Macclesfield, England, to our 2015 listing on the London Stock Exchange; we now send over 1.5 million happy customers away on their perfect beach holiday every year and have won lots of awards doing it. Visit our site

Contact info

  • The easiest way to reach us is through our handy Live Chat feature. You can find this under the 'Help and Contact' section of your My Bookings account, and one of our beach buddies will be happy to help you on your way., Ireland

  • onthebeach.ie

4.0

Great

TrustScore 4 out of 5

1K reviews

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4.0

All reviews

(1,034)

853 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No the beach is a joke of a company

No the beach is a joke of a company, they don’t listen to you they aught with you on the phone or chat I’m more stressed now, I suffer from depression after the loss of my daughter

23 July 2026
Unprompted review
On the Beach logo

Reply from On the Beach

Thank you for your review! We've sent you a request for some additional details to help us better understand your experience. Once we receive those, we'll follow up with a full response.

Rated 1 out of 5 stars

I will urge everyone to be stay away…

I will urge everyone to be stay away from this company,they haven't got a clue what they're doing and only causes stress.

When things goes wrong,they're not taking responsability nor accountabiliy.

Note that you cannot get in contact with any customer adviser ,all is AI

I purchase a package holiday with hotel and flights,only to find out 1 week before my holiday was due that I don't have an outbound flight,I just couldn't believed my eyes and cannot put into words the shocked I have had and how distressful was.

I have booked both flights outbound and inbound ,choose my seats and baggages,chosen a daytime flight so I could take train not a costly cab just to find out 1 week before my fight that had no outbound flight.

Had hotel booked and inbound but not outbound,so had no choice within the last minute to buy a new ticket and organise cabs and sutters ,thus spend another £500 due to their own mistake for whom On The Beach won't take any responsability.

I am taking my case to Travel Omburdsman.

22 August 2026
Unprompted review
On the Beach logo

Reply from On the Beach

Thank you for your review! We've sent you a request for some additional details to help us better understand your experience. Once we receive those, we'll follow up with a full response.

Rated 5 out of 5 stars

No hassle booking on the site

No hassle booking on the site, fantastic options on where you can travel, excellent price range,super easy to book.

3 September 2026
On the Beach logo

Reply from On the Beach

Thanks Edward, so pleased booking was easy and you liked the prices 😊. The Team at On the Beach

Rated 4 out of 5 stars

To book everything seemed very straight…

To book everything seemed very straight forward.. we haven't had out holiday yet. But look forward to it being a good one!!

4 September 2026
On the Beach logo

Reply from On the Beach

Thanks for your kind words! Enjoy your holiday — hope we can help again 😊

The Team at On the Beach

Rated 5 out of 5 stars

Wonderful all round seamless holiday…

Wonderful all round seamless holiday and experience with On The Beach. Great value holidays with excellent support.

12 August 2026
On the Beach logo

Reply from On the Beach

Thanks for your kind words! So glad you enjoyed it. The Team at On the Beach

Rated 5 out of 5 stars

Excellent service

This is our 2nd time booking with On The Beach and again it was excellent. We also booked our Transfer to our hotel in Malta and it was very efficient. We missed the meeting with the rep but when we text Remona to find out where our transfer bus would be picking us up she quickly responded to let us know. We will definitely be using On the Beach again and would also highly recommend.

30 August 2026
On the Beach logo

Reply from On the Beach

Thanks for your kind words! We're thrilled you chose On the Beach again and that your Malta transfer ran smoothly. Lovely to hear Remona could help quickly — we’ll pass on your praise. Thanks for recommending us and we’d love to help plan your next holiday soon ☀️

The Team at On the Beach

Rated 5 out of 5 stars

Great site

Great site, with loads of options to choose from. Looking forward to our holiday

3 September 2026
On the Beach logo

Reply from On the Beach

Thanks Margaret — enjoy your holiday! ☀️ The Team at On the Beach

Rated 1 out of 5 stars

Bed no top sheet..no pillow cases.

Bed no top sheet..no pillow cases.. bathtub very high side and bathtub half size of normal tub.. so had to get into it to have a shower..glass shelves on wall in the bathtub just lying there on two chrome bars not screwed down.. so easy to hurt yourself getting in and out of the tub..my son fell in the bathtub because they did not supply a rubber bath mat..I also did not have a mat in my bathtub needless to say he hurt himself big bump on his knee.. breakfast could be better not much hot food available for breakfast..

27 August 2026
On the Beach logo

Reply from On the Beach

Hi Mary,
Thank you for taking the time to share your feedback with us. We are very sorry to hear about the issues you experienced during your stay. We appreciate how disappointing and frustrating this must have been for you and your family.

For any issues you encounter while you are still at the resort, please remember that our dedicated In-Resort Team is available 24/7 to assist you promptly. You can also speak directly to the hotel concierge for immediate support with any concerns. Additionally, our In-Resort Team is reachable via WhatsApp, which is a quick and convenient way to get help on the spot.

If you need further assistance or information, please include your reference number when contacting us so we can efficiently address your concerns.

Thank you again for sharing your experience.
On the Beach.

Rated 1 out of 5 stars

I have previously written a review and…

I have previously written a review and On the Beach still fail to answer any emails or Facebook messages. Do not book with this company. Appalling service!

3 September 2026
Unprompted review
On the Beach logo

Reply from On the Beach

Hi Alex,

Thank you for sharing your feedback. We want to assure you that we have received your concerns and addressed them promptly. As a fully digital company, we do not make calls to customers requesting personal information, and all our communication is handled via digital channels. Additionally, our in-resort team is always ready to support and assist you and is available on WhatsApp for your convenience. We apologise if you experienced any difficulty reaching us, and we are committed to improving our service to meet our customers' expectations. If you still have any unresolved issues, please feel free to contact us directly through our official channels.

Thanks, on the Beach

Rated 5 out of 5 stars

Had to cancel my holiday and had a…

Had to cancel my holiday and had a minor hiccup with recieving the funds back to my account. Patrycja on live chat rectified this straight away and refunded the monies owed. Thank you very much. A company we have used several times without fault.

3 September 2026
Unprompted review
On the Beach logo

Reply from On the Beach

Thanks Becky — sorry your holiday had to be cancelled, but pleased Patrycja sorted your refund quickly. We really appreciate your loyalty and kind words. We look forward to helping you book your next trip ☀️

The Team at On the Beach

Rated 4 out of 5 stars

Booking experience …

Great for searching and comparing holidays but canceled the holiday before I had time to complete the booking as my internet went down as I was nearing the end More time needed

2 September 2026
On the Beach logo

Reply from On the Beach

Thanks! Sorry your booking timed out — glad our search helped. We’ll pass on feedback about allowing more time. Hope you try us soon 😊

The Team at On the Beach

Rated 5 out of 5 stars

Good price

On The Beach had the best price for this holiday and I have used OTB twice before now so I know it will be great

30 August 2026
On the Beach logo

Reply from On the Beach

Thanks Liam! Glad we had the best price and delighted you've used us before — enjoy your holiday! 😊 The Team at On the Beach

Rated 5 out of 5 stars

A hassle free booking and very easy to…

A hassle free booking and very easy to contact , have booked again for next year the cheapest around no colour coating you get what you paid for and perfect as it’s paid monthly in instalments …

7 August 2026
On the Beach logo

Reply from On the Beach

Thanks Lillian — great to hear booking was hassle-free and the monthly instalments helped. Delighted you found the cheapest price and have booked again 😊. The Team at On the Beach

Rated 4 out of 5 stars

Mostly positive

I personally had a great experience, however we were met with 2 cancellations the following day once we all had booked. Our bookings were done individually and the site did have the rooms available. The rooms were and are available online now but they are at a higher price. This was disappointing and stressful for others booking.

31 August 2026
On the Beach logo

Reply from On the Beach

Thanks Sean — glad you personally had a great experience, but sorry to hear others faced cancellations and higher prices; I can understand that was stressful. We appreciate you flagging this and will share your feedback with our partners. Hope we can help smooth your next booking ☀️

The Team at On the Beach

Rated 5 out of 5 stars

Easy booking system

Easy booking system. Easy to find holidays that you want.

30 August 2026
On the Beach logo

Reply from On the Beach

Thanks Colin — glad booking was easy. On the Beach Team

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