Joybuy Reviews 

The worst experience I've had with ordering things online. They advertise 24/7 customer support and fast shipping, none of which I've got to see for myself. Its been 2 days since my order was expected to be delivered- the driver instead chooses to stay at multiple locations for over 30 minutes before riding off to the opposite direction then going back instead of completing an area at once- which adds to the delay. Customer service, upon being asked for an ETA on the package, says they'll "verify it". No response. After multiple messages asking for an update, all you get is "We are so sorry, your package cannot be delivered. Heres a coupon for 4€.".

If you can't keep up with what you're advertising, don't advertise it. I will not be ordering from Joybuy ever again. Incompetent drivers, bad customer service and horrible delays.

I really really like Joybuy. Joybuy is Fast in Service, Top in Quality and Price is very Reasonable. Whenever I buy something nowadays, I always check if it’s available in Joybuy. Which has become a replacement of Amazon for me.

I was really skeptical, but I found a great deal and since secure shopping was available, I went for it. They really shipped it the same day and I had the package exactly in the promised 90-minute delivery window. Would go for it again.

I strongly warn everyone to be careful when shopping on Joybuy. I received a television that has a clear manufacturing defect. Most concerning is that the unit arrived without a Quality Control (QC) stamp, which proves the item was never properly inspected before shipment.
I am currently in a dispute with them to get my money back, but they are refusing to cooperate and will not issue a refund. This platform is not trustworthy and does not protect its customers. Save your money and shop somewhere else!

Everything went well and they even called me on delivery and helped me with a mixup that I caused

I found Joybuy spontaneously searching for something on Google. And it gave me SHEIN vibes but it’s a user friendly website. I’ve order there many times and everything is legit but…when it comes to customer service is where it lacks.

I have ordered a drone 20 days ago and since the first week I opened a return for refund , because the drone doesn’t respond to some of the programs and commands that the drone has. I mean it’s not their fault it’s the DJI fault. I spoke with DJI and they told me to return it and buy a new one from DJI itself. And so I did opened a return and I was inside the timing of 30day return. And they canceled my return. Today is the 25th day that I contact them via the app and they told me to make a video of what the problem is , but I don’t see there how to make the video when I’m using the drone with my phone I don’t have another phone or Someone to record me. That’s why I have to keep the defective drone with my self.

Really pleased product was well priced
Next day delivery
Would highly recommend

Ordered a water filter, exercised my legal right of withdrawal within the 14-day EU cooling-off period. What followed: radio silence.

Joybuy's platform offers no withdrawal option – only "return requests" that get rejected with absurd reasoning. My emails? Ignored. Instead, they demand photos and serial numbers before even discussing a return. Legally irrelevant – a withdrawal under EU law requires no justification and no photos.

A return address? Never received one. How am I supposed to send anything back?

During the chargeback process, Joybuy submitted 14 pages of documents claiming I never responded. Their "evidence": internal system logs with no proof of delivery. My documented emails are conveniently omitted. This isn't incompetence – it's a system.
Behind Joybuy sits Jingdong Retail Germany GmbH, a German company subject to German and EU law. Yet they systematically circumvent mandatory consumer protection rights.

Bottom line: Don't order here if you ever want to see your money back. This case is now going to my lawyer.
Update 12.04.2026: Sent yet another email to their ridiculous so-called "customer service" at Joybuy – of course, zero response. Definitely taking this to my lawyer now.

Claire, thank you for the response. I have submitted after-sales requests — they were rejected. I have sent emails — they were ignored. You still have not provided a return address. And advising me to cancel my chargeback while offering no concrete resolution is not a good-faith response. I remain available at my email for an actual solution: a return address and a confirmed refund timeline.

Great great and great, very fast delivery and all the good stuff are on the website!

really great shopping experience on joybuy.de; has been using it back to ochama period. The delivery speed is very competitive compared to its opponent, 7/2
4 customer service and fair-enough product quality when you take the lower price into consideration. Highly recommended

TOP, TOP & TOP!

Short Update

After my original review, a Joybuy representative asked me to contact their support team by email and said they would help. I did so.

The reply I received stated that my account restriction was triggered by their “account security verification mechanism,” and customer service cannot override the result. No specific reason was provided.

Another issue is that the coupons previously issued to compensate delivery problems are now unusable because my account cannot process payments. These coupons were the only compensation offered at the time.

In other words, once the account was restricted, the compensation effectively became unusable credits.

I fully understand that platforms need security systems. However, when restrictions occur without explanation and previously issued compensation can no longer be used, it creates a difficult and ridiculous situation for customers.

This is simply my experience.

⸻

This has been one of the worst customer service and customer experience situations I have ever had. It has been one month since I reached out, and the item I received is completely different from the product shown in the order pictures.

There is still no responsible contact person. I have sent several emails and contacted you via live chat, but even the live chat suddenly disappeared.

I want to return the items, but there is still no solution provided.

I ordered my item at 5 pm and it was delivered same day at 8 pm. I gave never experienced that with any other parcel. A delivery man, Mr. Yash Pipaliya was exceptionally good with phone communication and very patient. We live in a tricky location with confusing layout. Highly recommend!

Great price and super swift delivery.

Value for money. Large selection on goods I wanted. Speedy delivery, within 24 hrs from placing order. Five stars for delivery man, helpful and polite.

Very good quality of furniture and easy to assemble. Also the shipping process was excellent.

Found the website by accident, but the price of the product was really good. Ordered 2 and they arrive in a couple of days. Genuine products.

Repeat customer.
Very happy with service and delivery.
Ty