Joybuy Reviews 

It's great, almost perfect!

I'd rate they have the best delivery service. Delivery is better than Amazon (both are miles above DHL and other courier companies in Germany). Better because ALL orders in Joybuy always went through their own courier, meanwhile Amazon often route through third party which are horrible.

But, unfortunately, items selection is not as complete as other websites -- which is expected as it's targeting branded products.

And support is not exactly the best either, tho I rarely need them.

TLDR: Avoid this very unprofessional storefront.

My first experience with Joybuy has been extremely disappointing. The level of service and communication fell far below what I would expect, especially considering that my order was worth over €500. The delivery experience was also far from satisfactory.

Communication with the delivery driver was extremely difficult due to his limited German. Although we eventually managed to come to an agreement, the situation was not handled in a way I would consider professional or appropriate.

What concerns me most, however, is the lack of proper customer support. When I contacted live chat for help, I was passed from one agent to another without my issue actually being resolved. Eventually, one agent simply stopped responding and left the chat. The responses I received often felt like generic, copy-pasted answers rather than replies to what I had actually written. In several cases, the agents seemed not to have read my messages at all.

For example, the specific item I ordered was clearly marked as shipping only and was not available for pickup. Despite this, an agent suggested that I select the “Pick-up” option next time... an option that does not even exist for this particular item. Needless to say, this did not give me much confidence in the support I was receiving.

One particularly frustrating example involved a customer service representative who told me that he would discuss my issue with his colleagues and get back to me. After waiting for more than an hour without an update, I sent another message asking about the status. He then told me that he would “answer my question as soon as I answer his.”

He had not actually asked me a question. He had told me to wait while he obtained an update from his colleagues. I had already been waiting for more than an hour, so I asked him what exactly he needed from me. His response was, once again: “Ok. I will answer your question as soon as you answer mine". After that, he just completely stopped replying.

At that point, I honestly had no idea what he was referring to. Was this passive-aggressive, or simply extremely unhelpful communication? Either way, it was incredibly frustrating and completely failed to address my actual concern.

I also joined the premium Joyplus membership because I expected it to provide additional benefits and a better level of service. Unfortunately, my experience has been the opposite. If this is how members are treated, I can only imagine what the experience is like for non-members.

Overall, I would strongly recommend avoiding Joybuy, at least for now, unless you are willing to risk a frustrating experience and potentially struggle to get meaningful assistance when something goes wrong.

Most likely my first and last order with Joybuy. Ironically, even Amazon's support, as frustrating as it can sometimes be, at least gives me the feeling that I'm talking to a human who has actually read my message. Joybuy did not even have *that*.

I genuinely hope Joybuy improves its customer service and takes customer concerns more seriously. For a first order of over €500, I expected a reliable shopping experience and professional support. Unfortunately, that is not what I received.

Extremely disappointing return experience

I returned several items to Joybuy that had originally arrived in two separate boxes. Since the items were large, I returned them in two boxes as well. The courier initially had only one return label, but he confirmed that he would print a second one and took both boxes.

I was later contacted by Joybuy’s return handling department and explicitly confirmed how many boxes and which items I had returned. I was told that both boxes had been received and would be sent to the warehouse, and that my refund would follow.

However, I received a refund for only one of the two boxes.

I have contacted Joybuy customer service several times through the 24/7 chat. Every time, I have had to explain the entire situation again, wait hours or even a full day for an “investigation”, and then receive another response saying they will check it again. Nothing has been resolved.

I also contacted the Joybuy representative who originally called me about the return. He confirmed again that both boxes had been received and said he would resolve the issue with the warehouse. More than two weeks later, I am still waiting. In total, more than a month has now passed without receiving the refund I am owed.

I have wasted a ridiculous amount of time explaining the same issue over and over again, with absolutely no resolution.

This is not just a delayed refund — it is a complete failure of customer service and return handling.

I hope Joybuy will finally review the case properly and resolve this matter.

I've used Joybuy 4 times now and the delivery is amazingly quick
The products are top quality and super cheap.
I'm currently in an argument with Amazon about a lost delivery and I sent them a screenshot of my ordering to deliver time of 18 hours at Joybuy to show them how's it done lol

A company that doesn't value customer satisfaction or customer rights.
Ordered an expensive item that had a defect. Their AI chat bot and customer support (probably also AI) first arranged a pickup appointment but then ghosted me. Appointments with a delivery service were allegedly made but never took place.
Had to escalate this with Paypal as I didn't receive any replies. Now I have to pay the shipping myself, even though it should be covered by the company as part of their free return policy. Truly a painful experience. I can't understand other positive reviews.

the experience exceeded my expectation, fair prices, fast delivery, well packed product.

Very satisfied. They always deliver the orders quickly and even if things go wrong, I know I can talk to the real people

We ordered an expensive item (a moped). It came delivered with no instructions, pieces missing, scratches. The customer service was friendly but absolutely useless. They could not even tell us where the key goes. Step after step was awful and mistake after mistake was done. We, of course, ended up returning it and even then they didn't show up on the pick-up date the first time. Absolutely horrible experience!

it is just a ragebait for a 24 hours service delivery. i ordered an item worth 700 euros paid it immediately and it was on stock. and i selected the order to be delivered 6 days after i ordered it since i was not at home. now the customer service told me it was not available because it was out of stock. the problem is i can not also refund my money immediately. it would take 3-10 days before it appears on my bank account. it is really frustrating they are commiting to their 24 hours delivery service and can not hold on to it. they try to compensate with a 20 euros inconvinience payment.

My return was falsely marked as "picked up by courier", even though no courier ever contacted me and my parcel was never collected. This was entirely their mistake, yet they refused to take any responsibility or resolve the issue properly.
Instead of admitting their error and fixing it immediately, I was left chasing customer support, repeating the same explanation over and over again.
This company has no accountability, no professionalism and no respect for its customers. If something goes wrong with your order or return, don't expect Joybuy to help or take responsibility

So far, I don't know when my delivery would come. It's not even possible to track it. I am disappointed because on the site, you're assured of a 2'day delivery. It's been almost a month now

Extremely fast, deal are really good, also delivery is very careful and they will try to contact you if you are not at home and try again to delivery(in my case, the delivery lady even delivered in the second try in the same day!)

Edit 11.07.: You know that it's a lie, sadly I can't put here the pictures of what ai received, BUT for sure it wasn't a new product that Joybuy send to me, it was replaced and repacked. I can always provide the evidence to whom is interested, but you deny even the strongest evidence!
The site seems to be just another clickbait site, promising very good prices, but after you pay...
My case: I got scammed. They send me sand inside, instead of the real product (Kingbolen K7 car diagnostic tool), so my review can't be about the quality of the K7 interface, maybe just about the sand I received instead. There are plenty of people saying that they received the package with missing items (like me) and after they had the same situation (no solution for weeks from Customer Support), even if I sent a lot of proofs.
And the customer service is a joke, in the beginning they are "nice" and promising that it's gone be only a couple of days, but after more than a week they said that all I can do is to wait indefinitely till their investigation team have time to look into it... After 10 days, the answer is still "We will reply to you as soon as possible." NO REPLAY!
Probably they want to drag the time so you can't start an ADR or Representative Action. If you are looking at the reviews, almost all good reviews are about the fast delivery, but cheap stuff, and ALL 1 star reviews are about expensive products, so if you are buying an expensive product probably you wont get any warranty or replacement or refund, so better to pay a little more on other platforms, but you have a solution if something bad is happening.
So, as a conclusion, IS NOT WORTHY TO BUY ANYTHING EXPENSIVE, if you don't want to risk your money!
And TIME is also an important factor (I lost more than 11 days with so called "realtime chat")!

Quick delivery, genuine goods, good prices, great customer service

I can’t fault Joybuy, everything was delivered within 24 hours, really competitive prices and arrived on a Saturday too! They saved the day, as another retailer severely let me down and sent a faulty iPhone 17 and I will not purchase through Apple directly. Joybuy’s 24 hours delivery was the reason I ordered through them over others. I was skeptical but they delivered on their promise - they even email very accurate tracking time frames on delivery, unlike DHL, whose time estimates are always way off. Fantastic online ordering experience. The iPhone box, even had an extra security seal so it was clear no one else had opened it before me. The phone case I bought with it was fantastic and quality too. Only minus point is that the case and phone came separately - I assume because Joybuy is a marketplace but both arrived in 24 hours or less! Thank you for being a reliable retailer, as I’ve dealt with some awful retailers this week alone and you have restored my faith, ordering online.

I do not consider this website trustworthy based on my experience.

The pricing appears inconsistent and misleading. Initially, one price is shown, but by the time you reach checkout, the amount changes. This creates the impression of a bait-and-switch pricing tactic, and users need to be extremely careful to avoid unexpected charges.

Customer support was also very disappointing. During a support chat that lasted over an hour, the representatives were unhelpful and at times dismissive. Instead of acknowledging the issue directly, they repeatedly referred to terms and conditions, even while admitting there was a mistake.

Rather than addressing the pricing concern properly, they attempted to deflect the issue by offering multiple coupons, which felt like an attempt to compensate without resolving the underlying problem. This did not restore confidence in the platform.

Eventually, after a prolonged and frustrating interaction, I was able to cancel my order. I am relieved I did not accept any compensation that could be used to justify or excuse this kind of experience.

Overall, my experience raises serious concerns about pricing transparency and customer support integrity. I will not be using this platform again.

They announced a big sale for a special product (Nintendo switch 2 Bundle) with a countdown for the start of this offer. When the countdown was up, the price was not the announced price - it was 120€ more.
The sale was stated for 8pm, exactly at 8pm we wanted to buy. Once the product was in the shopping cart, the price was the old one. It was like 30 seconds