Joybuy Reviews 

My return was falsely marked as "picked up by courier", even though no courier ever contacted me and my parcel was never collected. This was entirely their mistake, yet they refused to take any responsibility or resolve the issue properly.
Instead of admitting their error and fixing it immediately, I was left chasing customer support, repeating the same explanation over and over again.
This company has no accountability, no professionalism and no respect for its customers. If something goes wrong with your order or return, don't expect Joybuy to help or take responsibility

So far, I don't know when my delivery would come. It's not even possible to track it. I am disappointed because on the site, you're assured of a 2'day delivery. It's been almost a month now

Extremely fast, deal are really good, also delivery is very careful and they will try to contact you if you are not at home and try again to delivery(in my case, the delivery lady even delivered in the second try in the same day!)

Edit 11.07.: You know that it's a lie, sadly I can't put here the pictures of what ai received, BUT for sure it wasn't a new product that Joybuy send to me, it was replaced and repacked. I can always provide the evidence to whom is interested, but you deny even the strongest evidence!
The site seems to be just another clickbait site, promising very good prices, but after you pay...
My case: I got scammed. They send me sand inside, instead of the real product (Kingbolen K7 car diagnostic tool), so my review can't be about the quality of the K7 interface, maybe just about the sand I received instead. There are plenty of people saying that they received the package with missing items (like me) and after they had the same situation (no solution for weeks from Customer Support), even if I sent a lot of proofs.
And the customer service is a joke, in the beginning they are "nice" and promising that it's gone be only a couple of days, but after more than a week they said that all I can do is to wait indefinitely till their investigation team have time to look into it... After 10 days, the answer is still "We will reply to you as soon as possible." NO REPLAY!
Probably they want to drag the time so you can't start an ADR or Representative Action. If you are looking at the reviews, almost all good reviews are about the fast delivery, but cheap stuff, and ALL 1 star reviews are about expensive products, so if you are buying an expensive product probably you wont get any warranty or replacement or refund, so better to pay a little more on other platforms, but you have a solution if something bad is happening.
So, as a conclusion, IS NOT WORTHY TO BUY ANYTHING EXPENSIVE, if you don't want to risk your money!
And TIME is also an important factor (I lost more than 11 days with so called "realtime chat")!

Quick delivery, genuine goods, good prices, great customer service

I can’t fault Joybuy, everything was delivered within 24 hours, really competitive prices and arrived on a Saturday too! They saved the day, as another retailer severely let me down and sent a faulty iPhone 17 and I will not purchase through Apple directly. Joybuy’s 24 hours delivery was the reason I ordered through them over others. I was skeptical but they delivered on their promise - they even email very accurate tracking time frames on delivery, unlike DHL, whose time estimates are always way off. Fantastic online ordering experience. The iPhone box, even had an extra security seal so it was clear no one else had opened it before me. The phone case I bought with it was fantastic and quality too. Only minus point is that the case and phone came separately - I assume because Joybuy is a marketplace but both arrived in 24 hours or less! Thank you for being a reliable retailer, as I’ve dealt with some awful retailers this week alone and you have restored my faith, ordering online.

I do not consider this website trustworthy based on my experience.

The pricing appears inconsistent and misleading. Initially, one price is shown, but by the time you reach checkout, the amount changes. This creates the impression of a bait-and-switch pricing tactic, and users need to be extremely careful to avoid unexpected charges.

Customer support was also very disappointing. During a support chat that lasted over an hour, the representatives were unhelpful and at times dismissive. Instead of acknowledging the issue directly, they repeatedly referred to terms and conditions, even while admitting there was a mistake.

Rather than addressing the pricing concern properly, they attempted to deflect the issue by offering multiple coupons, which felt like an attempt to compensate without resolving the underlying problem. This did not restore confidence in the platform.

Eventually, after a prolonged and frustrating interaction, I was able to cancel my order. I am relieved I did not accept any compensation that could be used to justify or excuse this kind of experience.

Overall, my experience raises serious concerns about pricing transparency and customer support integrity. I will not be using this platform again.

They announced a big sale for a special product (Nintendo switch 2 Bundle) with a countdown for the start of this offer. When the countdown was up, the price was not the announced price - it was 120€ more.
The sale was stated for 8pm, exactly at 8pm we wanted to buy. Once the product was in the shopping cart, the price was the old one. It was like 30 seconds

The worst experience I've had with ordering things online. They advertise 24/7 customer support and fast shipping, none of which I've got to see for myself. Its been 2 days since my order was expected to be delivered- the driver instead chooses to stay at multiple locations for over 30 minutes before riding off to the opposite direction then going back instead of completing an area at once- which adds to the delay. Customer service, upon being asked for an ETA on the package, says they'll "verify it". No response. After multiple messages asking for an update, all you get is "We are so sorry, your package cannot be delivered. Heres a coupon for 4€.".

If you can't keep up with what you're advertising, don't advertise it. I will not be ordering from Joybuy ever again. Incompetent drivers, bad customer service and horrible delays.

I really really like Joybuy. Joybuy is Fast in Service, Top in Quality and Price is very Reasonable. Whenever I buy something nowadays, I always check if it’s available in Joybuy. Which has become a replacement of Amazon for me.

I was really skeptical, but I found a great deal and since secure shopping was available, I went for it. They really shipped it the same day and I had the package exactly in the promised 90-minute delivery window. Would go for it again.

I strongly warn everyone to be careful when shopping on Joybuy. I received a television that has a clear manufacturing defect. Most concerning is that the unit arrived without a Quality Control (QC) stamp, which proves the item was never properly inspected before shipment.
I am currently in a dispute with them to get my money back, but they are refusing to cooperate and will not issue a refund. This platform is not trustworthy and does not protect its customers. Save your money and shop somewhere else!

Everything went well and they even called me on delivery and helped me with a mixup that I caused

I found Joybuy spontaneously searching for something on Google. And it gave me SHEIN vibes but it’s a user friendly website. I’ve order there many times and everything is legit but…when it comes to customer service is where it lacks.

I have ordered a drone 20 days ago and since the first week I opened a return for refund , because the drone doesn’t respond to some of the programs and commands that the drone has. I mean it’s not their fault it’s the DJI fault. I spoke with DJI and they told me to return it and buy a new one from DJI itself. And so I did opened a return and I was inside the timing of 30day return. And they canceled my return. Today is the 25th day that I contact them via the app and they told me to make a video of what the problem is , but I don’t see there how to make the video when I’m using the drone with my phone I don’t have another phone or Someone to record me. That’s why I have to keep the defective drone with my self.

Really pleased product was well priced
Next day delivery
Would highly recommend

Ordered a water filter, exercised my legal right of withdrawal within the 14-day EU cooling-off period. What followed: radio silence.

Joybuy's platform offers no withdrawal option – only "return requests" that get rejected with absurd reasoning. My emails? Ignored. Instead, they demand photos and serial numbers before even discussing a return. Legally irrelevant – a withdrawal under EU law requires no justification and no photos.

A return address? Never received one. How am I supposed to send anything back?

During the chargeback process, Joybuy submitted 14 pages of documents claiming I never responded. Their "evidence": internal system logs with no proof of delivery. My documented emails are conveniently omitted. This isn't incompetence – it's a system.
Behind Joybuy sits Jingdong Retail Germany GmbH, a German company subject to German and EU law. Yet they systematically circumvent mandatory consumer protection rights.

Bottom line: Don't order here if you ever want to see your money back. This case is now going to my lawyer.
Update 12.04.2026: Sent yet another email to their ridiculous so-called "customer service" at Joybuy – of course, zero response. Definitely taking this to my lawyer now.

Claire, thank you for the response. I have submitted after-sales requests — they were rejected. I have sent emails — they were ignored. You still have not provided a return address. And advising me to cancel my chargeback while offering no concrete resolution is not a good-faith response. I remain available at my email for an actual solution: a return address and a confirmed refund timeline.

Great great and great, very fast delivery and all the good stuff are on the website!