ICANIWILL Reviews 

758
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 203 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and comfort of the sportswear, noting that materials feel premium, fit well, and are durable even after washing. Many also appreciate the accurate sizing guides and the simple, smooth ordering process, leading to high satisfaction and repeat purchases. However, some customers experienced significant delays in delivery, with packages sometimes being lost, sent to incorrect addresses, or facing issues with specific carriers. A few people also encountered problems with their orders, such as items remaining unprocessed, receiving the wrong product, or finding ordered items unavailable. There were also mentions of difficulties with the return process, including missing forms or delays in reimbursements, and specific quality concerns like fabric pilling.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Customers generally report positive experiences with the quality of the products, often describing items as... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising fast shipping and quick arrival... See more

Order

Customers consistently note ambiguous experiences with order, with some expressing satisfaction, stating they... See more

Return policy

Consumers find the return policy to be negative, with many reporting that delivery and returns take a long... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Edit to review: After the review I was contacted quickly and my problem was solved immediately and in a very friendly manner. Overall the quality of the sportswear is great. I am happy we found a so... See more

Company replied

Rated 4 out of 5 stars

Fast shipping, colors aren't quite as vibrant as pictured but still very beautyful! The only annoying thing is the frequency of E-Mails asking for reviews.

Company replied

Rated 4 out of 5 stars

Loved the gymclothes, some just didn't fit my body. Quality is good! Delivery and returning takes a little while, but it is fully worth it!

Rated 3 out of 5 stars

The fabric quality is good and the sizing is accurate. HOWEVER, the light pink trousers are unfortunately see-through. In addition, my order remained unprocessed for 10 days. It was only shipp... See more

Company replied


Company details

  1. Events & Entertainment

Written by the company

At ICANIWILL, we place a strong emphasis on the quality of our clothing. Our goal is not only to provide products you love but to ensure our apparel supports you in reaching your training goals and accompanies you on your personal fitness journey. In recent years, ICANIWILL has not only grown as a company and a brand but has also inspired and motivated thousands of people worldwide to take a chance and fight for their life goals. We want our clothing, our brand, and our mantra to empower you to realize that everything you need to achieve your dreams and goals already exists within you. Whether it's in fitness, health, or work, you’ve got what it takes. You're on your way to achieving your goals!


Contact info

3.8

Great

TrustScore 4 out of 5

758 reviews

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3.8

All reviews

(758)

323 reviews in the last 12 months

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Rated 2 out of 5 stars

Misleading Shipping Information

The website gives the impression that the goods are shipped from Switzerland, but they are actually imported from abroad. As a result, I had to pay an unexpected 26.5% in customs and import fees. This makes quite a difference and should be clearly disclosed before purchase.

9 July 2026
Rated 3 out of 5 stars

Size S completely sold out - site wide

Offers very little size range and when they do offer the sizes they have they’re sold out. Purchased a colour set I would originally buy but it was the only set they had in my size. Only after shipping was I notified that they had only shipped the top because they oversold the pants. There was no option of exchange or another colour pants in my size.

11 July 2026
Rated 3 out of 5 stars

Sad experience with order being randomly refunded

I have nothing bad to say about the quality of the clothes, because that is just amazing. But I have had an issue when buying a specific shirt from the store. Now two times i have ordered a shirt, while it was still showing it to be in stock. Then out of nowhere multiple days later I have recieved a refund to my bank account, no email or anything. When I have asked customer support about this issue I was first and now a second time sent a discount code and an explanation but I still am just sad that I have bought an item that is shown to be in stock and then without an email or anything I just get refunded because my order didn’t “reserve” the item quickly enough:(((( Both times I have checked later and seen that it shows the shirt is still in stock on the website.

18 July 2026
Unprompted review
Rated 2 out of 5 stars

The website experience was extremely…

The website experience was extremely frustrating. I really wanted to place an order, but the platform had several technical issues. I could not log in properly, and when browsing on my phone, an error message appeared almost every time I opened a new product page.

The mobile experience was particularly poor, making it nearly impossible to shop normally. I eventually had to switch to my laptop and open each product in a separate tab just to continue browsing. This made the whole ordering process unnecessarily difficult and time-consuming.

The products may be nice, but the website functionality and user experience need serious improvement.

3 July 2026
Rated 1 out of 5 stars

Very disappointing experience.

I have been a loyal ICIW customer for years, which makes this experience even more disappointing.

In June 2026, €79.90 was deducted from my bank account for an order that I never received. I also never received an order confirmation. I immediately contacted customer service and provided proof of payment. When that was not considered sufficient, I even paid €30 for an official investigation by my bank and submitted the results.

Unfortunately, throughout the entire process, I felt that no real effort was made to investigate my case. I was repeatedly asked for an order number or order confirmation, even though the fact that I never received one was the very issue I was trying to resolve.

Instead of helping to trace the payment, I was continuously referred back to my bank. Despite providing multiple documents and cooperating fully, the case was eventually closed without a solution.

Mistakes can happen, but what disappointed me most was the lack of ownership and willingness to investigate further. As a long-standing customer, I expected much better support.

Very disappointing experience.

1 June 2026
Unprompted review
Rated 4 out of 5 stars

Love the clothes

Loved the gymclothes, some just didn't fit my body.
Quality is good!

Delivery and returning takes a little while, but it is fully worth it!

15 March 2026
Rated 5 out of 5 stars

I have never had such good sportswear…

I have never had such good sportswear before. I have tried many different brands, and none of them were as good in terms of comfort and quality.😶

I am very satisfied, and everything fits so well. You feel comfortable when exercising, and even in everyday life. 🥰

15 June 2026

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