Habitium Reviews 

Very good service well pleasle run smoothly

Brought a product and i was sent a different model that was like for like as the one i ordered was discontinued, that was fine but the one they sent me was to a lower value of 128euro but the company refuse to refund the difference as they say its a higher model than the one i ordered. Im weeks trying to get this refunded but refusal after refusal, its a small ask when the company has clearly sent me a product of lower value, this it EU law they are breaking.

Sad because i had other stuff i wanted to buy from this site but i dont think i could face this hassle again if anything was wrong with a order or damaged.

Without a doubt the worst customer service and after sales iv ever delt with!!!!!!!!!!!!

Very good, quick and effective

I have a solthermic range cooker that is out of warranty at 3 years and 7 months! It is rusting around the doors, the company has basically washed their hands of this issue, their final message was to wipe the oven down after use! I now have a relatively new oven that is rusting after such a short space of time, so I would not recommend this oven or the company supplying then!

I do not recommend buying from this platform. The service is terrible because you can only contact them by email, even though the European Union requires you to provide a phone number. The shipping is awful; they deliver without verifying the recipient's information. I recommend that if you have to buy online, do so on another website.

Good price , delivery was prompt

Absolute garbage, don’t waste your money

We bought a bed from this company and the quality of the pieces was so bad that the whole thing literally fell apart. Cheap materials, poor fit, and clearly zero quality control. To make it worse, they don’t help you solve the issue in any way — no refund, no replacement, no real support. Just runaround excuses. Do yourself a favor and do NOT buy anything from them. Oh yeah and I forgot to mention that we had to wait like ultra long, almost 3 months to get it!

Very bad service, not supportive in terms of taking the order back, because I was absolutely not satisfied with the delivered goods. I can only warn customers, you will have a nightmare with this supplier.

Great experience! Order was processed and delivered very quickly. The product I ordered (columna de ducha) is really beautiful and feels solid

On the 6th of March I received the confirmation of shipment processing, with estimated delivery 19th of the same month. As of 9th of April the delivery was not completed and I started to reach out Habitium. “We will reply soon”. After a couple of days waiting, I start to send daily low wow up emails this issue the same reply always “We will reply soon, we are working on it”. On the 13th of April, I requested the refund. I have been chasing daily since then and I am always receiving the same reply “We will reply soon”. But they are doing nothing. Selecting this store caused me issues with my contractor in the renovation of my house and also I am concerned on whether I will receive my money back!

I am very pleased with my purchase and the service

Placed an order on the 7th April for a headboard. I received confirmation but nothing since regarding delivery. It states my order is still being prepared!? The order was placed 2 weeks ago!I They are happy to take my money then nothing. I have emailed for a delivery time but had no response. Disappointing customer service, delays and to not be kept updated of the progress.

The product was just what we wanted !
Had seen it on other selling sites here in Portugal but I prefer to use PayPal for assurance. Habitium was the natural choice for me

The seller and the product efficient, arrived promptly and is a terrific addition to the kitchen

I ordered a surround for my hottub it was bought on the Friday Tuesday morning it was here fantastic service extremely fast and very reasonably priced I would definitely recommend this company I was afraid to order with it not been a company I knew but would definitely recommend

Still absolutely NO CONTACT from your team to resolve this issue.
This is beyond a joke. I am going to have to consult with my solicitor about our consumer rights under EU law because this is beyond the pale now. Over 300 euros for a faulty item that you have NO desire to rectify. We want a refund NOW

I had to return a product because I ordered the wrong item. From the start, the process was already inconvenient, as customers are required to pay for return shipping themselves.

I returned the product using a tracked shipment specifically to have proof of delivery. According to the tracking information, the return was delivered 17 days ago, yet I still have not received any refund.

The company claims they need to “check with their warehouse”, which is not acceptable. Under EU consumer law, refunds must be issued within 14 days after receiving the returned goods. This deadline has clearly been exceeded, and I am still waiting, meaning the delay will likely continue.

To make matters worse, they are now asking me to provide a signed delivery confirmation from their warehouse, which is unreasonable. As a customer, I do not have access to their internal warehouse documentation. I have already provided valid proof of delivery via the carrier’s tracking system.

Overall, this experience has been frustrating and unprofessional. The lack of accountability and failure to comply with EU regulations is very concerning. I strongly advise potential customers to be cautious, especially when it comes to returns and refunds.

Very good service and delivery. Also that those carving chisels are not easy to find. Thank you.

Perfecto. Shipping was fast, item was great. Process was smooth overall. Price was lower than Ama- - -.