It is helpful to have direct in-app communication ability. I usually do get the right answer and back on my way pretty quickly. It is unclear how to submit requests for features within the platform.
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The staff I dealt with on the phone were very helpful especially Ashvin. I found that as someone who is not very computer literate, submitting documents was a bit difficult.
Company replied
One of the reasons I use Saxo is their excellent client service. Jaya is a shining example of that. She has excellent product knowledge and superb client communication skills. She knew exactly how the... See more
Company replied
Very transparent platform, with complete information about costs. The trading conditions panel shows commissions, spreads and fees clearly for every instrument before you trade. Interactive charts m... See more
Company replied
Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Philip Heymans Allé 15, 2900, Hellerup, Denmark
- home.saxo
3.6
Average
9K reviews
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Jaya managed
Jaya managed, after a lot of agro, to get Saxo sorted out.
4 September 2026
Unprompted review
very nice and helpful!
4 September 2026
Unprompted review
Answered query
4 September 2026
Unprompted review
Competitive price … but
+ Competitive price (One star)
+ App highly efficient (The second star)
+/- Contact person very patient …
… but doesn’t seem to ear our complaint, always repeats the same excuses seemingly lacking the internal influence to solve our problems and even adds to the workload instead of filtering requests.
- Compliance department is a nightmare! They ask again and again for more documents to be sure they did their job and as it seems quite impossible for them to really “Know their customers (KYC)” they keep harassing me, asking for documents.
17 August 2026
Unprompted review
May use AI-assist with repliesRead more
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Saxo Bank is useless
Useless platform, the same wise account I used to send money to my saxo account could not be used to receive money from Saxo because the useless platform capture the wrong account details without providing option to edit the detail.
I really regret using the platform
3 September 2026
Unprompted review
Reply from Saxo Group
Dear Aanu,
It is possible to withdraw to the same bank account you previously used to fund your Saxo account, subject to the standard ownership checks. In some cases the withdrawal information may show different clearing/routing details. This does not change the underlying account number/IBAN or the destination account.
We have requested additional information via Trustpilot so we can locate your profile, review the set‑up, and guide you step‑by‑step through submitting the withdrawal. If you prefer, you can also contact our Client Service team on +45 39 77 65 59 or send us a secure message via the platform so we can assist you directly.
Best regards,
Sofie, Saxo Bank
Platform is ok, compliance team are dreadful and waste your time
I’ve used Saxo for a personal trading account and have become increasingly frustrated with the experience.
Over the past few months, I have repeatedly been asked to provide personal and financial information, including earnings, proof of address and other KYC documentation, all of which I have supplied. Despite this, the requests continue.
The latest review has gone considerably further, asking me to provide information about the supplier due diligence procedures of the company I own. This is for my personal Saxo account, not a corporate account.
I understand that financial institutions have regulatory and anti-money-laundering obligations, and I have no issue providing reasonable information to satisfy those requirements. However, the frequency and depth of Saxo's questioning now feels disproportionate and intrusive.
Combined with aspects of the platform that I already find restrictive, this experience has significantly reduced my willingness to hold or deposit further capital with Saxo.
There are plenty of brokers competing for client assets. A compliance process that repeatedly makes legitimate customers feel as though they have to justify their entire personal and business affairs is not a good client experience.
3 September 2026
Unprompted review
I am reviewing only Arpit
I am reviewing only Arpit, who assisted me with my problem - I am not reviewing Saxo. Arpit did a wonderful job of understanding my problem, which was quite complex, and then addressing it. Arpit, I mark you ten out of ten - well done and thank you very much indeed - David
2 September 2026
Unprompted review
Reply from Saxo Group
Hi David,
Thank you ever so much for taking the time to share this — and for making it clear the applause is firmly for Arpit and his assistance.
I’m absolutely delighted to hear he managed to get his head around a fairly complex issue and see it through to a proper resolution. A “ten out of ten” is high praise indeed, and we’ll be sure to pass your comments on to him — I’ve no doubt it will make his day.
If anything else crops up down the line, please don’t hesitate to get in touch.
Best regards
Jaya Satija
The set up process was easy
The set up process was easy. One day after setting up the account, I received a call from customer serviced to make sure I understood the platform, terms and conditions and documentation requirements.
Jacopo was very helpful
2 September 2026
Unprompted review
Reply from Saxo Group
Hi Javier,
Thank you for the lovely feedback.
I’m really pleased to hear that you found the setup process straightforward and that our follow‑up call the next day helped clarify the platform, terms and conditions and documentation. Delighted to hear Jacopo looked after you so well too — I’ll be sure to pass your kind words on to him; it will make his day.
If you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund an account, you will both be eligible for referral benefits of 500 GBP each as Commission Credits, in line with the current campaign in your region.
If anything else crops up as you get more familiar with the platform, do give us a shout.
Best regards
Jaya Satija
Avoid Saxo Bank
Avoid Saxo Bank – Extremely Unprofessional Compliance Experience
My experience with Saxo Bank’s compliance department was absolutely unacceptable.
I was simply transferring my own money from my own Swiss bank account to my Saxo account, in Swiss francs. Despite this, I was subjected to intrusive and, in my view, completely disproportionate questions about my employer, income, and tax affairs.
What should have been a routine transfer turned into an unnecessarily invasive and frustrating compliance process. The way Saxo handled the situation gave me very little confidence in how they treat their clients or manage legitimate customer funds.
A bank should make its clients feel that their assets are secure and that they are dealing with a professional institution. Unfortunately, my experience with Saxo was the complete opposite.
I would strongly caution anyone considering Saxo Bank, particularly anyone planning to hold substantial assets there. Think very carefully before trusting this bank with your money.
For me, this experience was enough to seriously question whether Saxo is a bank I want to have any relationship with. I would not recommend Saxo Bank.
2 September 2026
Unprompted review
Platform is ok, customer service very very poor
Platform is ok. Customer service is abysmal. Difficult to find a way to connect. When you call, you are put on hold (I was first in line for over 10 minutes) and then they hang up on you. Happened two times in a row. Lost patience after being over 3h30mn on hold (while being first in line for the entire time). But clearly means that there is no one actually answering the phone. Very frustrating as I am already a client....
2 September 2026
Unprompted review
Reply from Saxo Group
Hi
Thank you for taking the time to share this feedback, and I’m very sorry for the experience you’ve had.
We’ve investigated what happened and can see that you were unfortunately caught on a phone line that should have diverted you to our Client Service team instead of leaving you on hold for such an extended period. This is not the level of service we expect to provide, and we’re now looking into why this occurred so we can prevent it from happening again.
We fully understand your frustration, especially as an existing client trying to reach us, and can only apologise for the inconvenience and time you’ve lost.
I’d really like to help you with your enquiry directly. Please feel free to contact me:
By phone 0207 151 2033 between 08:00 and 16:30 (UK time)
By email at stuh@saxomarkets.com
If you email me your preferred contact number and a suitable time,
I’ll be happy to call you back.
Kind Regards
Stuart
Excellent customer service and fast solution
She handled my problems quickly and gave me a quick and timely solution.
2 September 2026
Unprompted review
Reply from Saxo Group
Dear Aditya,
Thank you for your great review! We are so happy to hear that you had good help from our colleague and that you found a solution to your query together. If you are ever in need of assistance again, you will always be welcome to contact us.
Best regards
Henrik, Saxo Bank
Saxo's onboarding process is very clear
The onboarding process was well structured with clear instructions. Charlotte's guidance was very constructive and helpful.
26 August 2026
Unprompted review
Reply from Saxo Group
Hi Barry,
Thank you for the fantastic feedback.
I’m delighted to hear the onboarding felt well-structured and that the instructions were clear — that’s exactly what we aim for. It’s also great to hear Charlotte’s guidance hit the mark; I’ll be sure to pass your comments on to her.
If you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund an account, you’ll both be eligible for referral benefits of 500 GBP each as Commission Credits, in line with the current campaign in your region.
And of course, if anything else pops up as you settle in, just give us a shout.
Best regards
Jaya Satija
Reply from Saxo Group
Dear Ulrik,
Thank you for the wonderful feedback! We are happy you found our service competent and expedient. If there is anything else we can assist with, please do not hesitate to reach out again in the future.
Best regards,
Sofie, Saxo Bank
Terrible communication.
I believe I had closed my mother's Saxo Trading account down about 6 years ago. About a year later I started to receive corporate actions on my mother's account. I contacted Saxo on several occasions over the years, to ask if my mother still had any stocks or cash in it, they said no, and that the account had now been fully closed.
About 3 weeks ago, I received an email, saying, that any cash or stocks must be removed from her account by the 4th September 2026, before access was denied.
It turned out that my mother's account had not been closed and there were still some Vodafone shares in it. After several more phone calls, I was told that my mother's account was valued at just over £70.00. Once costs had been added, she received £17.58.
26 August 2026
Unprompted review
Reply from Saxo Group
Hi Andrew
Thank you for taking the time to share this – I’m very sorry to read about your experience, especially given the length of time and the conflicting information you were given.
This is not the standard of communication or service we aim to provide, and I completely understand your frustration around the account closure, the late discovery of the remaining Vodafone shares, and the final amount received after costs.
I’d really like to look into the specifics of your mother’s case so we can understand exactly what happened and see what, if anything, can be done now, as well as make sure we learn from this. If you’re willing, please contact me directly:
Email: stuh@saxomarkets.com
Phone: 0207 151 2033
I’ll review the case and come back to you personally.
Best Regards
Stuart
Reply from Saxo Group
Dear Sarkis,
Thank you for your review. We are pleased to hear that you find our platform easy and our team helpful and responsive.
If there’s anything else we can do for you in the future, please do not hesitate to reach out again.
Best regards,
Sofie, Saxo Bank
Yaya from Saxo did an excellent and…
Yaya from Saxo did an excellent and personalized job in supporting me with a string of questions
14 August 2026
Unprompted review
Reply from Saxo Group
Dear Tim,
Thank you for the wonderful shout‑out to Yaya — you’ve made our day!
We’re thrilled she could tailor her support and guide you through your questions, one by one. Personal, thorough help is exactly what we aim to deliver.
We’ve shared your feedback with Yaya and the team. If anything else crops up, please reach us — we’re here whenever you need us!
Best Regards,
Julie, Client Service
I was very glad for the help and…
I was very glad for the help and support, as Yaya was very kind and she was very helping in finding a solution.
Many thanks!
21 August 2026
Unprompted review
Reply from Saxo Group
Dear Ivan,
Thank you for taking the time to leave us a review.
We are very pleased to hear that you are satisfied with our customer service and the support provided by our colleague. We appreciate your feedback and are glad to have been of assistance.
We remain available by phone at +41 58 317 95 00.
Kind regards,
Saxo Bank Client Services
Transparent platform and excellent customer service
Very transparent platform, with complete information about costs. The trading conditions panel shows commissions, spreads and fees clearly for every instrument before you trade. Interactive charts make product research easy.
Customer service is also very reactive and genuinely helpful: I had a question about my accounts and custody fees and the agent was quick to clarify my doubts and proactively offered a solution. Clear, patient answers throughout.
21 August 2026
Unprompted review
Reply from Saxo Group
Dear Giacomo,
Thank you for taking the time to share your feedback.
We are happy to hear that the clarity and transparency of our pricing and trade ticket information meets your expectations, and that the charting tools help with your research. It’s great to hear our team resolved your query promptly and offered a practical way forward. We will make sure your kind words are passed on.
If there’s anything else we can help with in the future, please do not hesitate to reach out again.
Best regards,
Sofie, Saxo Bank
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