IG Reviews 

Devesh worked thoroughly to understand my issue and diligently guided me through to a satisfactory solution in a short amount of time. Very prompt, professional service. Thank you, Devesh, much appreciated.

Outage Problems...some core features might not be avaliable...
I was short on DAX 24 contracts...when trying to execute the order because running into plus figures...the above message occurred...and the market turned the other direction.
What a Joker Plattform...will close my account here and move on to a reliable Broker...Shame on IG.

Our consultant Sindhu was excellent. She was soft spoken,listened attentively and guided us seamlessly throughout the process. She sounded kind. We should have more of her. Thank you Sindhu. You are appreciated.

Unclear response to share sale request caused me to repeat action 3 times. When I phoned, I was told that my actions could not be immediately undone.
IG seems to be geared to traders rather than investors. Time to move on.

Niveditha was very helpful, patient and efficient with solving my problem. It took some time but she never wavered from getting the job done well. Very professional and friendly aswell! Thanks Niveditha!!

Website is terrible, just want to access the API but there's no information on what you need to do to have an account approved for the API. The path they provide to follow to access api is consistently wrong across all sources of information given and doesn't tell you what you need to do if it's not correct.

Outstanding highly recommended

Thank you

What a miserable experience. No customer service and they ripped me off. Off to the Omsbudsman. Don't use IG. Ii much better.

Shocking customer service and thats if you can gwt through !

I've been a long term client of IG and I'm happy with the day to day service provided. However, having changed my bank account I found them very slow to verify the new account. Fortunately, I was able to talk to someone who sorted out the problem quickly.

Customer Service Has Turned to Crap. Avoid avoid avoid. Cannot access account at all and no one responds. Is IG going bankrupt?

Following up on my previous 11JUN2026 review I have downgraded my previous rating due to the continued poor experience I have had with IG. For some background: I was unable to set up an account via the desktop site due to a glitch on the website. It turned out a specific character could not be included in passwords but the desktop site did not flag the issue unlike the app where it was immediately flagged. Due to this issue I was unable to add the promo code during set-up which was the main reason I wanted to open an account with IG in the first place. The customer service adviser at the time whom I praised in my previous review was incredibly helpful and also asked the promotions team to apply the promo code as an exception given the circumstances and the team confirmed to him on 19JUN2026 that it had been applied. This was all confirmed to me in writing.

The promo code was then supposed to activate on my account beginning the 1st of July but on that date I found the promo code had NOT been applied. I phoned the IG helpline again and spoke to a new very helpful customer adviser, Akash. Akash checked my account, the details of the promotion and confirmed that I had met the terms and conditions for the promotion but the promo code had not been applied for some reason despite what had been promised. I greatly appreciated that he immediately investigated my complaint, looked into the circumstances and called me back later that day and also the following week on 7th July to follow-up and update. After I expressed my disappointment with everything that had happened, he went and discussed with the promo team and agreed to a small goodwill gesture and the 5% interest to be applied retrospectively to the balance for the month of July, then the promo would be ongoing from August. I am very grateful for the effort Akash made to remedy the problems within the constraints of his role. He had to go back and forth between myself and his side, was helpful and empathetic throughout and even apologetic when he did not manage to respond to me within the expected timeframe which I appreciated.
In all honesty if not for the help received by Akash I would have rated IG 1 star as this has been such a difficult and disappointing process for something that should have been so simple (I haven't even gone into how many times I had to call and how long I had to wait on the phone to even speak to anyone) The stars in this review are for Akash and his assistance because other than the efforts made by the three helpful IG customer service advisers (Wesley, Akash, and Llewelyn) I have spoken to throughout this saga I'm sorry to say I could not in good faith recommend the IG experience :(

Took some time to connect with IG customer service.
Upon connecting with Greshya, she assisted and assured me of the process of my account balance.
At my request, she was also happy to send an email for me to read and understand.

Her professionalism, communication, and willingness to help made it comfortable to trade on the IG platform

Having used IG for 5+ years, I have been absolutely disgusted by their decision to arbitrarily withhold funds for several weeks when I needed them most.

The process to get them released has been painfully slow, taking multiple call and whatsapp attempts to get their KYC department over many weeks. The process is still ongoing with empty platitudes and promises to get it resolved turning into nought.

On top of this, getting investment docs for tax info is an absolute pain, unlike their competitors and the UI is outdated and ugly compared to the challengers in the sector. It's also more expensive.

Save you money, protect your stocks and go for one of the other excellent trading platforms in the market.

Buyer beware!

Sindhu was very helpful in getting my account reset after a hack attack. Thank you Sindhu.

The new business dept is really quick and best in class. Joy is very quick and helpful.

DO NOT use this site , it’s a complete scam !

IG.com have changed the way you trade. you used to get live pricing with a 'guaranteed' price and countdown clock to complete (even if they'd invalidate it if the price changed too radically) but now you get the 'market price' with an inidicative value and no clock so you don't know what price you're actually getting. no clue why they've done it wihout any announcement but it feels like loading more risk on traders.

IG customers services are awesome and respond to an enquiry so quickly and very easy to understand, amazing. Thank you so much.

I opened an IG account after seeing the February 2026 Deposit Match Promotion featured by MoneySavingExpert. I used the promotional code and later received an email from IG stating:

“Congratulations. You have officially qualified to get your deposit matched.”

The email explained that I simply needed to remain invested or place trades each month until 30 June, after which my deposit (up to £200) would be matched by the end of July.

I relied on that confirmation and ensured I met the ongoing conditions.

When I contacted IG to ask when the cashback would be paid, I was told that I had never been eligible because my investment was in a Smart Portfolio rather than a qualifying Share Dealing account.

This was extremely disappointing and confusing. Not only had IG confirmed that I had officially qualified, but my Smart Portfolio is also displayed under the “Share dealing accounts” section of my account, which reinforced my understanding that it qualified.

My issue isn’t simply that I didn’t receive the cashback—it’s that IG confirmed I had qualified and only later told me I was never eligible. I feel I was misled by those communications.

I have now submitted a formal complaint and asked IG to carry out a thorough investigation. If IG reviews the matter fairly and honours the £200 deposit match it confirmed I had qualified for, I will happily update this review to reflect a positive resolution.