good day to everybody))) i would highly recommend this merchant, its always nice packaging, good quality plus small gifts, very fast delivery, plus to all merchant proposes return for free.... See more
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Trustworthy, fast delivery. I’ve ordered several times from this site, zero disappointment.
Flaconi is an extremely honest company! I love Flaconi and buy a lot from them. When I received my last order, 2 items were missing, and they reimbursed me, for which I am extremely grateful! I hi... See more
Company replied
RUN BIG SCAM 05/07/25 I ordered the perfume Emporio Armani Stronger with You Absolutely for men. It was on sale so I took the opportunity. Then I went on vacation in August and offered it to a... See more
Company replied
Company details
Written by the company
flaconi est la boutique en ligne de produits cosmétiques avec des catégories telles que les parfums, les soins, le maquillage, les soins capillaires et les accessoires. Chez flaconi, vous trouverez vos produits préférés haut de gamme et de niche, des produits de parapharmacie ou tout simplement vos produits de beauté et self-care du quotidien.
Contact info
Franklinstr. 15a, 10587, Berlin, Germany
- 0 805 112 545
- flaconi.fr
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Trustworthy, fast delivery
Trustworthy, fast delivery. I’ve ordered several times from this site, zero disappointment.
17 July 2026
Unprompted review
I bought stronger with you itensly it…
I bought stronger with you itensly it was really cheaper than any website the delivery was in 4 days perfect i recommande 👍
30 June 2026
Unprompted review
Ordered £162 worth of perfume and…
Ordered £162 worth of perfume and aftershave. Been over a month still not recieved what I've ordered. BIG SCAMMERS DO NOT ORDER FROM THEM.
17 November 2025
Unprompted review
Reply from flaconi France
Guten Tag,
vielen Dank für dein Feedback, es läuft aktiv in unsere Verbesserungsvorschläge ein.
Wenn du weitere Fragen hast, wende dich gerne direkt an die Kollegen unseres Services. Wir schauen uns die Sache dann gerne noch einmal an.
Liebe Grüße,
dein flaconi Team
good day to everybody)))
good day to everybody)))
i would highly recommend this merchant, its always nice packaging, good quality plus small gifts, very fast delivery, plus to all merchant proposes return for free.
well, it takes a bit more time for refund, but u can be sure that u will have yr money back.
merci
best regards to professional team
1 November 2025
Unprompted review
Great products and fast delivery
Great products and fast delivery, but the samples were a letdown. I spent nearly 200 euros and only got men’s perfume samples not relevant at all to my purchase.
20 November 2025
Unprompted review
RUN BIG SCAM
RUN BIG SCAM
05/07/25 I ordered the perfume
Emporio Armani Stronger with You Absolutely for men. It was on sale so I took the opportunity. Then I went on vacation in August and offered it to a friend. Turned out to be an IMITATION!!! No odour at all since day ONE and we had an expert’s report which clearly stated it as non authentic!!! NEVER AGAIN and I’ll tell my whole surrounding community about this scam website!!!
Order number 6-706753
5 July 2025
Unprompted review
Reply from flaconi France
Thank you very much for your feedback!
We are very sorry that you were not satisfied with your last order. We can assure you that we source our products exclusively from the manufacturer. In this way, we can ensure that our products are original goods without restriction.
If you are not satisfied with the quality of the product, please return it to us free of charge.
As soon as your return has reached us and has been checked accordingly, you will receive a credit note or refund of the invoice amount.
If you have any further questions, requests or suggestions, please do not hesitate to contact us by e-mail at service@flaconi.de (mailto:service@flaconi.de).
Best regards
your flaconi team
Flaconi is an extremely honest & reliable company!
Flaconi is an extremely honest company!
I love Flaconi and buy a lot from them.
When I received my last order, 2 items were missing, and they reimbursed me, for which I am extremely grateful!
I highly recommend Flaconi to everyone, and I'll continue to be a happy customer!
11 June 2025
Unprompted review
Reply from flaconi France
Hello Nishu,
Thank you for your positive feedback.
We are pleased that you were happy with your order and we hope you enjoy your new items.
Best regards,
your flaconi team
I ordered several things on this…
I ordered several things on this website, from the the beginning I tested it with small things, all went very well and I decide to order more expensive stuff, now I completely trust it since I already ordered more than 5-6 things and I never had any problem always item was one I ordered, arriving time was around 1 week. The quality of the product is very high, and communication is comfortable. I prefer to always order with pick up relay, since often I am not at home, so never had any problems. I recommend this site for others, since they have the cheapest price compared to others, especially for parfums.
18 April 2025
Unprompted review
From the buying of perfumes to delivery…
From the buying of perfumes to delivery it was sinplified
22 April 2025
Unprompted review
Reply from flaconi France
Hello,
Thank you for your positive feedback.
We are pleased that you were happy with your order and we hope you enjoy your new items.
Best regards,
your flaconi team
Reply from flaconi France
Bonjour,
Merci beaucoup pour votre avis positif.
Nous sommes ravis d'apprendre que vous avez eu une bonne expérience avec nous. Profitez bien de vos nouveaux produits !
À très vite,
Votre équipe flaconi
(per E-Mail gesendet)
Reply from flaconi France
Merci beaucoup pour ton évaluation positive !
Nous sommes très heureux que tu aies été satisfait et nous espérons pouvoir t'accueillir à nouveau bientôt !
Meilleures salutations
Ton équipe flaconi
Fabulous!
Fabulous!! delivery on time 🙏 authentique products ! A great way to deliver birthday presents 🎁
6 February 2025
Unprompted review
Reply from flaconi France
Hello, thank you very much for your review, which we were very pleased about.
It's great that we were able to make you happy and inspire you with our service. We will be happy to help you at any time if you have any concerns.
Best regards
Your flaconi team
Bonjour,
Merci beaucoup d'avoir partagé votre avis avec nous !
Nous sommes ravis d'apprendre que notre service vous ait plu. Nous restons à votre disposition pour toute question supplémentaire.
À très vite,
Votre équipe flaconi
(per E-Mail gesendet)
Great Experience
Great prices , arrived on time as promised and lovely packaging ! Definitely shopping here again
3 January 2025
Unprompted review
Reply from flaconi France
Hello,
Thank you very much for your review.
We are pleased to hear that you are so satisfied with our service. We hope you continue to enjoy shopping at flaconi.de
Best regards
your flaconi team
(per E-Mail gesendet)
Still waiting for customer service to…
Still waiting for customer service to respond to my complaint.
The delivery service from hell Mondail relay ok separate companies BUT WOULD BE NICE FOR A ANSWER .Why was my order delivered to a completely different area ?
Be careful with this company customer service is zero :( robots .
Know 16december and getting letters that are not connected to the problem how many times do I have to write THE ORDER WAS DELIVERED SOMEWHERE COMPLETLEY DIFFERENT TO WHAT I ASKED FOR ……Please read you messages and your dates ?????
8 December 2024
Unprompted review
Reply from flaconi France
Hi Sally Blue,
we are really sorry that you haven't received your order.
According to Mondial Relay the order is still in a pick up point - we will gladly investigate and refund the money, but need your help. We send you a document in a separate E-Mail, please send this back to our customer service, so that we can arrange the refund as soon as possible.
Best
your flaconi Team
(per E-Mail gesendet)
Prices are good BUT delivery ermmm
Prices are good BUT delivery ermmm
Delivery was so quick they delivered somewhere 30mins drive away !!
Still waiting for an answer why there .
Customer service…..
And Mondial relay the same no reply . Beware .
This address was not the one asked for that’s my point ….
5 December 2024
Unprompted review
Reply from flaconi France
Dear Sally,
Thanks for your Feedback.
We are sorry that the Point Relais is so far from your home. According to Mondial Relay, you have 8 days to collect your parcel. If it is not collected before 13/12/2024, your order will automatically be returned to the depot. Once the return has been registered, you will be automatically refunded using the payment method you indicated.
Sadly we can't redirect the parcel at this point to another Point Relais and really apologize for this. We will internally investigate this issue directly with Mondial Relay to avoid such a situation in the future.
We apologise for any inconvenience caused.
Your flaconi Team
(per E-Mail gesendet)
pas perfum Christian Dior...
1 December 2024
Unprompted review
Reply from flaconi France
Bonjour,
Merci beaucoup pour ton feedback positif.
Malheureusement, la marque que tu souhaites n'est actuellement pas disponible dans notre assortiment.
C'est avec plaisir que nous prendrons en compte ta demande et la transmettrons à notre service spécialisé.
J'espère que nous pourrons bientôt ajouter ta marque préférée à notre assortiment.
Meilleures salutations,
ton équipe flaconi
(per E-Mail gesendet)
Excellent!
The price was very good and fast delivery, excellent service!
19 October 2024
Unprompted review
Reply from flaconi France
Hello,
Thank you for your positive feedback.
We are pleased that you were happy with your order and we hope you enjoy your new items.
Best regards,
your flaconi team
(per E-Mail gesendet)
SCAM: shipping empty box
I ordered a Kjaer Weiss blush metallic case from flaconi.fr and they delivered an empty box containing only the red Kjaer Weis box but EMPTY. There is no metallic blush case inside. The red box was pre-opened before the shipment box was sealed as the shipment box was delivered in very good condition.
I bought the item on the website because of the good note in Trustpilot and it turns out to be a scam.
Order number 2-8216367
Don't buy from this company.
26 July 2024
Unprompted review
Reply from flaconi France
Hi Samantha,
we gladly checked this case for you.
The product you bought is just the refillable case, what it also said in the product deteails. We are very sorry if that was not clear enough.
You can fill up the case you bought with the product here:
https://www.flaconi.fr/maquillage/kjaer-weis/cream-blush/kjaer-weis-cream-blush-refill-blush-creme.html?variant=80026995-3.5-8
But it is totally right, that you received just the case.
We are really sorry if this was not clear enough.
Best, your flaconi Team
Reply from flaconi France
Bonjour,
Nous sommes ravis d'avoir pu vous satisfaire avec nos services.
Nous espérons vous revoir bientôt sur flaconi.fr
Meilleures salutations,
Votre équipe flaconi
Money back
Hello. I would just like to know when I will get my money back. My order number is 6A23026208700
12 May 2024
Unprompted review
Reply from flaconi France
Hello,
Your parcel has been returned to our warehouse as we do not deliver to Sweden.
At the moment, our online store delivers to Germany, Poland, Austria, Switzerland and France.
As soon as your return parcel has been processed, you will be promptly and automatically refunded on your payment method.
Best regards,
Your Flaconi Team
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