The frames are perfect, very good quality, no issue with lens and saved 200 euro on one pair of glasses with the same specifications and add-ons that specsavers recommend. Very happy with the servic... See more
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Review summary
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Ordered for the time so excited to get new pair when arrived disappointed to bjg got on to customer service absolutly brilliant was able to order new pair witj correct measurements and advised to dona... See more
I require three sets of glasses, a varifocal, sunglasses with varifocal, and super readers for the computer. The cost of these here in Ireland would most likely be around €1000, I cannot afford that.... See more
I have received 2 pairs of glasses one sunglasses varifocal they are amazing quality very stylish and most of all very reasonably priced..The website is very user friendly and easy to order which is... See more
Company details
Written by the company
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Contact info
Ireland
- service@firmoo.ie
- firmoo.ie
4.7
Excellent
792 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I made an order 26th of June
I made an order 26th of June, it got delayed, there was poor communication, and on 21 July finally the delivery failed and my item was sent back. The pain is delays for something as important as prescription glasses. I promptly asked and got my refund. I have put the order number firmoo, so you don’t deny it again.
Order number -26062604542321.
21 July 2026
Unprompted review
Reply from Firmoo
Dear Chizzy,
Thank you for taking the time to share your feedback.
We appreciate you sharing the details of your order and your experience with us. Your comments regarding the delivery process have been noted and will be shared with the relevant team for review as we continue to improve our services.
Thank you again for your feedback.
Kind regards,
Firmoo Customer Support Team
Hope you're not in a hurry
Ordered glasses from Firmoo and a competitor on the same day. Both ship from China, but whereas the glasses from the competitor arrived a week ago, Firmoo just sent an email advising me of a delay and asking for my patience for a few more days. By the time the glasses get here I'll have left on my holidays, which was the reason I ordered them.
16 July 2026
Unprompted review
Reply from Firmoo
Dear Chris M.,
Thank you for taking the time to share your feedback.
We're sorry to hear that your order has not arrived within your expected timeframe, especially since you were hoping to receive it before your holiday.
Based on the information available to us, we're unable to locate your order. Please contact our customer support team via our 24/7 Live Chat or by email at service@firmoo.ie, and provide your order number or the email address used to place your order. This will allow us to carefully review your order and provide the appropriate assistance.
We appreciate your patience and look forward to hearing from you.
Kind regards,
Firmoo Customer Support Team
This service is BEYOND slow
This service is BEYOND slow. You will need a new prescription by the time your order arrives. In my case, the sunglasses wont be needed as they won't arrive until winter! Customer service is dreadful & refuse to give delivery dates. It seems that someone is walking from China to Europe with my order.
15 July 2026
Unprompted review
Reply from Firmoo
Dear Joseph P.,
Thank you for taking the time to share your feedback.
We're sorry to hear that you're disappointed with the delivery experience and understand your concerns.
Based on the information available to us, we're unable to locate your order. Please contact our customer support team via our 24/7 Live Chat or by email at service@firmoo.ie, and provide your order number or the email address used to place your order. This will allow us to carefully review your order and provide the appropriate assistance.
You can also find more information about our shipping process here:
https://www.firmoo.ie/help-p-18.shtml
We appreciate your feedback and look forward to hearing from you.
Kind regards,
Firmoo Customer Support Team
Brilliant
Brilliant, great service arrived quickly and lovely glasses! Thanks Firmoo
7 July 2026
Unprompted review
Disappointed with the sunglasses attachment
Delighted with the varifocal glasses they are perfect but the magnetic attachment sun glasses are not magnetic they clip on which is fiddly and very flimsy not sure how long they will last. I can see the clips when wearing the glasses which is not giving me clear vision I’m very conscious of them.
11 July 2026
Unprompted review
Reply from Firmoo
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear that the sunglasses attachment did not meet your expectations.
Based on the information available in your review, we were unable to locate your order. Please contact our customer support team via our 24/7 Live Chat or by email at service@firmoo.co.uk, and provide your order number or the email address used to place your order. This will allow us to review your case carefully and provide the appropriate assistance.
If your purchase is within our 60-day Return & Exchange period, you may also submit a Return & Exchange request directly through your Account Center. You can find the step-by-step guide here:
https://www.firmoo.co.uk/help-p-257.shtml
We appreciate your feedback and look forward to helping you resolve this matter.
Kind regards,
Firmoo Customer Support Team
The website was easy to use
The website was easy to use, The delivery was right on point and the 2 pairs of glasses are perfect at a fantastic price.
10 July 2026
Unprompted review
Ordered 2 pairs of glasses with the…
Ordered 2 pairs of glasses with the magnetic sunglasses attachments. I ordered a pair for distance and a pair for reading. My distance pair were perfect. The frames were light and comfortable to wear. My reading glasses arrived without any magnification. I used the chat service and was in contact with an agent after about 1 minute of a wait. The error was on my behalf and the error was rectified. I would advise people to be familiar with their prescriptions prior to ordering. Embarrassingly I made yet another error and misplaced a decimal point. Despite me being mortified,the customer service I received was very courteous and patient with me. I will definitely be a return customer.
18 June 2026
Unprompted review
Ordered Glasses
Ordered Glasses. input the wrong prescription. The glasses were replaced free of charge
The only downside they come from India and take time to come
16 June 2026
Unprompted review
very helpful tips to make adjustments…
very helpful tips to make adjustments on glasses if needed. i love my glasses especial the price
2 July 2026
Unprompted review
Excellent service
Excellent service,can track orders the whole way throughout,customer service very quick to respond and very helpful
1 July 2026
Unprompted review
Fabulous glasses great service great…
Fabulous glasses great service great price but took a while for delivery
10 July 2026
Unprompted review
Easy to follow instructions on sizing…
Easy to follow instructions on sizing during the ordering process, arrived as expected and was kept informed on transit status. Follow up to see if everything went well from the company was a nice touch. The quality is great.
26 June 2026
Unprompted review
Great value glasses from Firmoo
Great value glasses from Firmoo. I have several pairs all varifocal and perfect prescription. Customer service is excellent
10 July 2026
Unprompted review
Happy customer
The frames are perfect, very good quality, no issue with lens and saved 200 euro on one pair of glasses with the same specifications and add-ons that specsavers recommend.
Very happy with the service
Purchased a second pair when my first order arrived
3 July 2026
Unprompted review
Fantastic glasses at a fantastic price
The cost of glasses from normal high street retail is super high so I decided to try Firmoo.ie as a "science experiment."
I ordered two pairs of advanced varifocals (one photochromic) and to say I was surprised would be an understatement. They are fantastic glasses and I couldn't be more pleased.
If they can keep this going I wont buy glasses on the high street ever again.
30 June 2026
Unprompted review
Got my sunglasses before my holiday and…
Got my sunglasses before my holiday and I was very happy with them
12 June 2026
Unprompted review
The glasses are really good
The glasses are really good, I was really surprised. Good quality, they fit perfectly , they saved me a lot of money.
My eyes adjust them perfectly, the progressive lenses work better as my really expensive other pair.
Definitely will be back.
1 July 2026
Unprompted review
Pretty fast delivery
Pretty fast delivery, glasses look nice and adjust to the sun. They do look a bit bigger than on online Try-on, but still nice. Will order again! :)
27 June 2026
Unprompted review
Reply from Firmoo
Hello Natasha,
Thank you so much for sharing your feedback!
We're delighted to hear that you like your new glasses, that the photochromic lenses are working well, and that your order arrived quickly.
Thank you as well for your comments about the online Try-On feature. We truly appreciate your feedback. Please note that our Virtual Try-On tool is designed to help you visualize how the frame style looks on your face, but it cannot accurately determine the frame size or fit. You can learn more about how the feature works here:
https://www.firmoo.ie/help-p-112.shtml
If you feel the frame size isn't quite right, don't worry—we offer a 60-day Return & Exchange policy. You can find the step-by-step guide here:
https://www.firmoo.ie/help-p-73.shtml
If you need any assistance selecting a better-fitting frame or with your return/exchange request, please don't hesitate to contact our customer support team via our 24/7 Live Chat or by email at service@firmoo.ie. We'll be more than happy to help.
Thank you again for choosing Firmoo. We look forward to serving you again soon!
Kind regards,
Firmoo Customer Support Team
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