Firmoo Reviews 

2,311
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Good prices for good glasses. Had an accident with an pair of glasses. One of the best customer services I experienced. Helped me fast and exceeded my expectations although it was my own fault.

Rated 5 out of 5 stars

I actually ordered the incorrect glasses, but ended up receiving a perfect pair of Arbeitbrillen. The quality of both the lenses and the frames is incredibly fantastic for the price. So much so that... See more

Rated 5 out of 5 stars

I couldn't be happier with these glasses frames! They’re the perfect combination of comfort, style, and quality. The fit is spot-on, and they feel incredibly sturdy without being heavy. The design is... See more

Rated 4 out of 5 stars

UPDATE: The refund of the purchase price has been made in full. /// The goods did not arrive even after several weeks. According to delivery tracking via WWW, the package has been in the dest... See more

Company replied

Company details

  1. Glasses Store
  2. Sunglasses Store

Written by the company

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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4.8

All reviews

(2,311)

1,037 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service.

Good prices for good glasses. Had an accident with an pair of glasses. One of the best customer services I experienced. Helped me fast and exceeded my expectations although it was my own fault.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

I made a mistake and was very happily surprised.

I actually ordered the incorrect glasses, but ended up receiving a perfect pair of Arbeitbrillen. The quality of both the lenses and the frames is incredibly fantastic for the price. So much so that I will be ordering some reading glasses and non-prescription sunglasses and may prescription ones as well.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

just wow

First time ordering from Firmoo and let me say, Quality excellent and whole process is so easy, and unfortunately my pair wasnt 100% for me but the Support is next level. I will def recommend and order every single future pair from Firmoo. without a doubt

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! I had an issue with my glasses which was also my fault unfortunately but they were so generous to give me a gift card to get new glasses. I tell everyone to buy glasses from here.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazingly true and good

for a long time i thought this website was a scam. so i only ordered a cheap pair of glasses but shockingly they came, and quality for the price was amazing. Actually a good website/company

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

I had a small issue with my order and reached out to Firmoo’s customer service. Their response was incredibly fast and efficient; within just a few hours, they offered me several excellent solutions. I opted for a refund, and they processed it immediately without requiring me to return the spectacles.

What truly impressed me was their thoughtful follow-up: they gave helpful advice for future orders and even suggested donating the glasses to someone in need. I found that gesture both generous and socially responsible.

Firmoo has earned my trust, and I’ll definitely be a repeat customer. Highly recommended!

16 October 2025
Unprompted review
Rated 1 out of 5 stars

Frames do not fit, no help available

The first pair thst i ordered were great but they were for driving. I didn't hesitate to get a second pair for everyday wear.
Straight away I noticed that the frames were so large that the glasses didn't stay on my face therefore making the prescription useless. The result is an awful headache.
They were meant to be smaller than the first pair.
I have tried various items to help keep my glasses in place but to no avail.
I have tried to exchange them and found that this is actually impossible.
I am now left with glasses that are useless.

6 September 2025
Unprompted review
Firmoo logo

Reply from Firmoo

Hello Annie,

Thank you for sharing your experience with us, and we’re truly sorry to hear about the issues you’ve had with the glasses.

We understand that choosing a perfect frame size online can be tough sometimes so we suggest that you could please check this link https://www.firmoo.de/help-p-476.shtml for reference.

Please contact our customer service team at service@firmoo.de with your order number, and they will provide you with the return address and further instructions to facilitate a exchange or refund. For faster and easier assistance, kindly attach a copy of this message in your email to help our representatives quickly understand the situation.

Thank you for your patience and understanding.

Sincerely,
Firmoo Customer Support Team

Rated 5 out of 5 stars

Two pair of glasses

I have ordered two glasses both with same frame but one as s a summer glasses. The have arrived really quick and I love both of them. They are perfect fit and price was perfect. I definitely recommend FOR MOO and I will buy again.

12 July 2025
Unprompted review
Rated 4 out of 5 stars

I love the glasses

I love the glasses, if you have round and small face I really recommend it, and the quality is amazing, the delivery was on time, I forgot to add the blue light filter,but overall i am satisfied

6 February 2025
Unprompted review
Firmoo logo

Reply from Firmoo

Hello. Thank you for your review. Firmoo provides 30-Day Exchange & Return policy. Please feel free to contact us if needed (Livechat: 24/7). We wish you all the best!

Rated 5 out of 5 stars

I couldn't be happier with these…

I couldn't be happier with these glasses frames! They’re the perfect combination of comfort, style, and quality. The fit is spot-on, and they feel incredibly sturdy without being heavy. The design is sleek and versatile, making them great for both casual and professional settings. I've received so many compliments already! If you're looking for frames that tick all the boxes, these are it. Highly recommend!

1 November 2024
Unprompted review

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