Good prices for good glasses. Had an accident with an pair of glasses. One of the best customer services I experienced. Helped me fast and exceeded my expectations although it was my own fault.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I actually ordered the incorrect glasses, but ended up receiving a perfect pair of Arbeitbrillen. The quality of both the lenses and the frames is incredibly fantastic for the price. So much so that... See more
I couldn't be happier with these glasses frames! They’re the perfect combination of comfort, style, and quality. The fit is spot-on, and they feel incredibly sturdy without being heavy. The design is... See more
UPDATE: The refund of the purchase price has been made in full. /// The goods did not arrive even after several weeks. According to delivery tracking via WWW, the package has been in the dest... See more
Company replied
Company details
Written by the company
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Contact info
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Excellent customer service.
Good prices for good glasses. Had an accident with an pair of glasses. One of the best customer services I experienced. Helped me fast and exceeded my expectations although it was my own fault.
I made a mistake and was very happily surprised.
I actually ordered the incorrect glasses, but ended up receiving a perfect pair of Arbeitbrillen. The quality of both the lenses and the frames is incredibly fantastic for the price. So much so that I will be ordering some reading glasses and non-prescription sunglasses and may prescription ones as well.
Amazing frame with great quality
Amazing frame with great quality. Very stylish & trendy!
just wow
First time ordering from Firmoo and let me say, Quality excellent and whole process is so easy, and unfortunately my pair wasnt 100% for me but the Support is next level. I will def recommend and order every single future pair from Firmoo. without a doubt
Fast order processing aVery Fast Order and Amazing Supportnd excellent…
Fast order processing and excellent customer support.
The team responds quickly and helps resolve any issues without delay.
Very pleasant experience — highly recommended.
Amazing customer service
Amazing customer service! I had an issue with my glasses which was also my fault unfortunately but they were so generous to give me a gift card to get new glasses. I tell everyone to buy glasses from here.
Amazingly true and good
for a long time i thought this website was a scam. so i only ordered a cheap pair of glasses but shockingly they came, and quality for the price was amazing. Actually a good website/company
Surprisingly good quality for low price
The glasses are surprisingly good quality, for a very low price. They arrived in about 10 days from placing the order. I ordered two more pairs this week, and recommended the site to a lot of my friends and family!
Fit me perfectly
Fit me perfectly, wear them everyday, I’m so in love you have no idea
Exceptional Customer Service
I had a small issue with my order and reached out to Firmoo’s customer service. Their response was incredibly fast and efficient; within just a few hours, they offered me several excellent solutions. I opted for a refund, and they processed it immediately without requiring me to return the spectacles.
What truly impressed me was their thoughtful follow-up: they gave helpful advice for future orders and even suggested donating the glasses to someone in need. I found that gesture both generous and socially responsible.
Firmoo has earned my trust, and I’ll definitely be a repeat customer. Highly recommended!
Frames do not fit, no help available
The first pair thst i ordered were great but they were for driving. I didn't hesitate to get a second pair for everyday wear.
Straight away I noticed that the frames were so large that the glasses didn't stay on my face therefore making the prescription useless. The result is an awful headache.
They were meant to be smaller than the first pair.
I have tried various items to help keep my glasses in place but to no avail.
I have tried to exchange them and found that this is actually impossible.
I am now left with glasses that are useless.
Reply from Firmoo
Two pair of glasses
I have ordered two glasses both with same frame but one as s a summer glasses. The have arrived really quick and I love both of them. They are perfect fit and price was perfect. I definitely recommend FOR MOO and I will buy again.
Very good experience
Very good experience
Excellent customer service.
Good quality for the price
This is the best glasses I have ever…
This is the best glasses I have ever had, good for every occasion, affordable, looks durable and still makes me look soo pretty, it’s a must have ❤️
Best quality ever
Best quality ever, better as local optician.
Quick delivery and very competent CS!
Firmoo is my chance to turn my problem into my new style!
I like the quality and services given by Firmoo. The price is not less important because all members of my family have eye sight problems. I could afford to by more than a pair of glasses before but now I'm not going to stop. Thank you very much, Firmoo.de!
I love the glasses
I love the glasses, if you have round and small face I really recommend it, and the quality is amazing, the delivery was on time, I forgot to add the blue light filter,but overall i am satisfied
Reply from Firmoo
Perfect glasses
Perfect glasses, fair price and good service. Would always order again!!!
I couldn't be happier with these…
I couldn't be happier with these glasses frames! They’re the perfect combination of comfort, style, and quality. The fit is spot-on, and they feel incredibly sturdy without being heavy. The design is sleek and versatile, making them great for both casual and professional settings. I've received so many compliments already! If you're looking for frames that tick all the boxes, these are it. Highly recommend!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.