The packer was awesome, very thoughtful in ensuring items that could leak were packed inside a plastic bag for extra protection, which I really appreciated. I usually don't get this level of thoughtfu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
An extensive range of delicious pre-prepared meals and quality fresh produce. I arranged a care pakage from Australia to be delivered for my elderly father in NZ. Everything was delivered next day, pa... See more
Company replied
I've said before that I'd shop with Farro Fresh all the time if I could afford it. I'm always impressed with the selection of goods and products on offer. It would be nice if there were more plant-bas... See more
Company replied
Very quick response when I mucked up date for delivery to Wellington. Easy to deal with for Gift cards of various amounts and types. Love the shop when in Auckland hence ordering from Farro. Feel it w... See more
Company replied
Company details
Written by the company
Farro has a fast, friendly and efficient online ordering service to bring your favourite Farro items to straight to your door. We offer same-day delivery with your orders picked, packed, and delivered by our personal shoppers, with a smile.
Contact info
Auckland, New Zealand
- farro.co.nz
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Farro
Thank you for your review!
Excellent products / prompt delivery…
Excellent products / prompt delivery packaged well
22 October 2026
Reply from Farro
Thank you Geraldine. We are pleased that you enjoy our service.
Reply from Farro
Thank you Pepe. We are pleased you found the process to be so easy.
Amazing service as always
Amazing service as always - even though couriers lost the goods enroute - communication with the Farro team (Stephanie) was super speedy, replacement planned to be sent and we were notified, courier found package, again - rung by Steph - and delivered almost on time …. Now that’s service!
25 October 2026
Reply from Farro
Thank you Rachel for your lovely review!! It was great that it all worked out in the end and that the meals got through!!
easy to order fast delivery good…
easy to order fast delivery good contact and meals are delish each and every time
18 October 2026
Reply from Farro
Thank you for your lovely review, Cari.
We are pleased it is all going so well.
Bought some family meals for my…
Bought some family meals for my daughter after she’d had a couple of days in hospital… meals got rave reviews and were great value too. Helped her a lot not to have to worry about cooking for a few nights!
22 October 2026
Reply from Farro
Thank you for your review Vanessa. We are very pleased our ready-meals helped your daughter.
Always top everything when I buy from…
Always top everything when I buy from Farro’s, Lunn Ave, Mt Wellington, whether personally in the shop or when I get it delivered to Hamilton.
To use someone else’s words:
‘Farro’s is the standard that all others should follow’.
22 October 2026
Reply from Farro
Thank you Shirley for your lovely review. We're pleased to serve you, both online and in store and we appreciate your loyalty.
The order was processed in timely…
The order was processed in timely manner, it was packed beatifully and securely, delivery was hassle free, courier contacted by phone to make sure he could deliver the parcel on the day.
22 October 2026
Reply from Farro
Thank you Kate.
We are very pleased that everything went so well.
just the easy of ordering
20 October 2026
Reply from Farro
Thank you Pam. We are very pleased that you found i so easy to order,
Very friendly delivery guy
Very friendly delivery guy. All food kept cold with ice packs. I’m currently not able to get out of the house so it was great to have some nice treats
20 October 2026
Reply from Farro
Thank you Liz. We are pleased it all went so well and that you have been able to enjoy some treats.
Reply from Farro
Thank you for your review! We're so pleased you enjoyed your Farro online experience.
excellent communication 👏 great…
excellent communication 👏 great packaging. thank you
17 October 2026
Reply from Farro
Thank you for your review! We're so pleased you enjoyed your Farro online experience.
The best, better than all the rest
Always the bright shining star on horizon of gourmet's
16 October 2026
Reply from Farro
What a lovely compliment! Thank you so much for your kind words and support.
Incredibly easy to organize and courier…
Incredibly easy to organize and courier delivered everything at the beginning of delivery window.
12 October 2026
Reply from Farro
Thank you for the great review!
Reply from Farro
Thanks for the lovely review!
Spoiled For Choice!
The variety and excellent quality of the products made it easy to select gifts for a friend.
While the cost for delivery was quite high, the service provided a choice of dates and time slot for delivery and the packaging was excellent.
11 October 2026
Reply from Farro
Thank you for your lovely review! We are happy to have assisted with such a thoughtful gift.
Reply from Farro
Thank you for your review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.