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t leaf T Reviews 

7,406
•
TrustScore 5 out of 5

4.9

Tea Store
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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, finding the teas delicious and the range excellent. Delivery is frequently highlighted as exceptionally fast and efficient, with many orders arriving quicker than expected. People also appreciate the outstanding customer service, noting clear communication and smooth online ordering. However, some people mentioned specific concerns regarding product consistency or taste, with a few reviewers not keen on recent recipe changes or finding certain teas did not match expectations. A few customers also experienced initial issues with order accuracy or completeness, such as missing items, though these were generally resolved quickly by the responsive team.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the delicious taste and high quality... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Quality

People report positive experiences with quality, consistently praising the delicious taste and superior... See more

Service

Consumers consistently report positive experiences with the service, often describing it as great, prompt,... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love TLeafT Gorgeous Grey blend but sadly the recipe has changed recently and we are not keen on the new version. Saz, Erin B and the fabulous TLeafT team helped track down the last of the previous... See more

Company replied

Rated 5 out of 5 stars

I sent a birthday gift to my friend and highly recommend t leaf T. They provided great communication updates via email and my friend loved their gift which included a hand written card with a message... See more

Company replied

Rated 5 out of 5 stars

I ordered online, including a birthday message, and got it delivered to my mother's address. It arrived promptly, in time for her birthday, and included a very nice card with the birthday message in w... See more

Company replied

Rated 5 out of 5 stars

The product I purchased is top notch. T Leaf T have a fantastic product and is consistently of a superior quality and I will only choose their English Breafast organic loose leaf tea. The delivery... See more

Company replied

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Company details

  1. #1 of 1 best companies in Tea Store
  2. #1 of 1 best companies in Food Manufacturer
  3. #2 of 7 best companies in Gift Shop
  4. #1 of 2 best companies in Gourmet Grocery Store
  5. #1 of 3 best companies in Health Food Store

About t leaf T

Written by the company

New Zealand's Home of Remarkable Tea

t leaf T has been bringing New Zealand tea lovers the world's finest loose leaf teas, herbal infusions and premium pyramid teabags since 2005. A 100% New Zealand-owned family business, we are based in Petone, Lower Hutt, and source over 160 carefully selected blends and infusions from quality tea growers and producers around the globe.

Founded by John and Amanda van Gorp, t leaf T is built on two decades of genuine relationships with tea suppliers across Asia, Europe and beyond. Every tea is hand processed and packed at our Petone premises, ensuring the quality and freshness our customers have come to rely on.

How We Serve You
  • Online store at tleaft.co.nz — same-business-day dispatch on orders placed by 3pm
  • Wholesale supply to hospitality businesses throughout New Zealand
  • Wellington CBD retail store — explore, smell and taste our full range in person

Our service is rated 5 stars on Trustpilot. Whether you are new to loose leaf tea or a lifelong enthusiast, our team is here to help you find your next remarkable cup.

Our Range

From single-origin green, white and oolong teas to bold black blends, fragrant florals and caffeine-free herbal infusions — t leaf T stocks over 160 blends and infusions to suit every palate and occasion.

Discover our full range at tleaft.co.nz

t leaf T | teas and infusions from around the world

Written by the company

Best Buy-Purchase 3 identical foil pouches and get a 4th Free!
Have you discovered your ultimate teas and you drink them everyday? our Best Buy deal is the most cost effective way to keep these favourite teas topped up. Simply purchase 3 identical foil pouches and get the 4th Free! *not valid with other offers*.
FREE Shipping for online orders over $89!*
t leaf T offers Free NZ shipping rates for online orders when ordering over a certain amount. Orders are shipped the same business day if we receive them by 1pm. *calculated after discounts.

Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(7,406)

717 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Awesome SERVICE and even better…

Awesome SERVICE and even better product.

We've been using their tea for years and NOT about to stop any time soon.

I made a mistake with my order and they corrected it the next day without question. LOVE these gals and guys

Thank you
6 Stars should be available.

Jon S

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Fastest issue resolution... ever?

I ordered eight samples and received 7. I emailed to mention the missing one and got an apology SO promptly, and then received the missing sample along with two bonus ones that seem to have been carefully selected based on the other things I ordered - not the same, but suited to my tastes. I also received them so quickly that I imagine they must have been sent basically as soon as they got my email. They actually impressed me more with how they fixed the mistake than if they hadn't made one at all!

13 July 2026
Rated 4 out of 5 stars

The tea is as wonderful as ever

The tea is as wonderful as ever but I ended up with two packets of Tokyo lime and one should have been removed as I was changing from the bigger bag to the smaller one and ended up with both which I didn't need .
Love the honeyed chamomile with kawa kawa always my favourite and convert my visitors to liking chamomile and herb tea drinking. Would have preferred two bags of this as I only have one cup of Tokyo occasionally but drink chamomile all day and evening

13 July 2026

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