Easy to choose my favorite types of food weekly. Everything in one bag per recipe. Food is fresh or if there's any issue it's easy to report & be compensated. The meals are large, tasty & easy to prep... See more
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Review summary
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Great variety of meals and we're enjoying the quick meals at the moment. I would encourage you to look at the calories, sugar and sodium levels of each recipe as they can be very high. Also the salad... See more
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The convenience of having you dinner delivered and knowing what you're cooking for dinner is great. Meals are easy to prepare and delicious. There's only been a couple I wouldn't get again. I love you... See more
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1st order - delivery driver drove across part of driveway they obviously shouldn't have. 2nd order - given radishes instead of tomatoes for one recipe 3rd order - great! 4th order - no recipe car... See more
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Company details
- #3 of 3 best companies in Online Food Ordering Service
- #4 of 4 best companies in Food Products Supplier
Written by the company
HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.
Contact info
New Zealand
- hellofresh.co.nz
4.0
Great
15K reviews
Asks customers to review
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Easy and beautiful meals
4 August 2026
Delicious meals
11 November 2025
Love the convenience
Love the convenience of these meals, especially the added sauces / spices make a difference to the taste
30 August 2026
Success!
The packaging was secure and perfectly delivered. The list and pictures of the items complete, simple to follow and reassuring. The illustration of the meal encouraging. The cooking instructions first class. Altogether an operation explained so completely that even a beginner like me could successfully prepare the meal. And did.
11 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from HelloFresh New Zealand
Hi Hala,
We're so glad you enjoyed our tasty recipes and the timely delivery! We appreciate your kind words.
If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! 😊
You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
A very simple addition to your weekly meals
Very simple to place your menu order, and multiple options and time to change any or all dishes. The recipes themselves are simply explained with pictures to help keep you on track as you go.
Delivery service has been good with delivery to a rural address within the time frame achieved.
25 August 2026
Reply from HelloFresh New Zealand
Hi Treacle,
We are so glad to hear that you find our menu ordering process simple and appreciate the flexibility we offer. It's wonderful that our recipes, with their clear explanations and helpful pictures, make cooking enjoyable for you. We are also pleased that our delivery service to your rural address has been reliable and timely. Thank you for your positive feedback!
If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! 😊
You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Great choice of meals and being able to…
Great choice of meals and being able to select different options is a bonus. It's very affordable too ☺️
21 August 2026
Reply from HelloFresh New Zealand
Hi Alison,
We're so happy to hear you appreciate our meal selection and the flexibility of our options! We're also glad you find our pricing affordable. Thank you for your wonderful feedback!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
the package arrived missing the meat…
the package arrived missing the meat potion on 26/9 .
A credit was offered instead my account was charged an additional fee !
4 August 2026
Reply from HelloFresh New Zealand
Hi Kent,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Reply from HelloFresh New Zealand
Hi Mzmazfknc,
Thank you so much for your review and for allowing us to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
SO NICE
SO NICE COMIMG HOME AND NOT HAVING TO THINK ABOUT WHATS FOR DINNER, ALSO GREAT WAY TO TRY NEW FLAVORS.
21 August 2026
Reply from HelloFresh New Zealand
We're thrilled to hear that our meals are making your evenings easier and more enjoyable! It's fantastic that you're discovering new flavors and expanding your culinary horizons.
We enjoyed the delicious meals and the…
We enjoyed the delicious meals and the no fuss preparation. The delivery arrived when we expected so all in all a very good experience. Thank you
18 August 2026
Reply from HelloFresh New Zealand
We're so pleased to hear that you enjoyed the delicious meals and found the preparation fuss-free. It's wonderful to know that your delivery arrived as expected, making for a very good experience overall.
Overall superb
Overall superb, good quality food, easy to use the website to order. Wide range of options for vegetarians and always something for vegans.
The reason it is missing the extra star is that the vegan options are limited, I order 3 meals a week, and sometimes there isn't an option to have more than 2 unique recipes.
I have noticed that I can make some recipes vegan by changing the dishes meat option for vegetables - but these are not in the veggie/vegan section, I have to score over the other sections which is not time-efficient.
Also in the past, the packing team have made some mistakes - once there were no recipe cards, not often but occasionally there has been missing minor and major ingredients. Sometimes this will be picked up by the packing team, and I have received small refunds - matching the item's value. Other times no. Overall I am very happy with Hello Fresh New Zealand, and will continue using their services, and I would absolutely recommend them to friends.
25 August 2026
Reply from HelloFresh New Zealand
We truly appreciate you taking the time to share your detailed feedback. It's wonderful to hear that you consistently enjoy the quality of our food and find our website easy to navigate, along with the variety of vegetarian options available.
We understand your desire for more unique vegan meal choices, especially given your frequent orders, and we recognize that having to search outside the dedicated vegan section for adaptable recipes can be time-consuming. We are actively working on expanding our vegan offerings and improving the visibility of all suitable options to make your experience more efficient.
We also sincerely regret the past instances where there have been missing recipe cards or ingredients in your deliveries. We are continuously refining our packing processes and training to minimize such errors. Your feedback regarding the inconsistency in receiving refunds for these issues is also very valuable to us. We are reviewing our procedures to ensure a more consistent and fair approach when these rare mistakes occur.
We are very happy that you continue to be a loyal customer and would recommend us to your friends. We are committed to making your experience even better.
Quality food with good serving sizes…
Quality food with good serving sizes and tasty menus. I like how the meals come bagged and labeled to just pull out of the fridge and ready to prepare.
18 August 2026
Reply from HelloFresh New Zealand
We're so happy to hear you enjoy the quality of our food and the generous serving sizes! It's great to know that our bagged and labeled meals make preparation easy for you.
All so yummy
All so yummy. Really fresh produce. Delivered to our door, what could be easier!
31 August 2026
Reply from HelloFresh New Zealand
We are so delighted to hear you enjoyed the fresh produce and found the delivery convenient! Thank you for your wonderful feedback.
A good variety of easy to cook meals
A good variety of easy to cook meals. The very few problems I have had have been quickly and happily resolved. Easy to follow recipes so whoever is home first can start cooking.
31 August 2026
Reply from HelloFresh New Zealand
We're so happy to hear you're enjoying the variety and ease of our meals! It's wonderful to know that any issues you've encountered have been resolved quickly.
Great variety of meals and things the…
Great variety of meals and things the kids enjoy
25 November 2025
Reply from HelloFresh New Zealand
We're so glad to hear that you and your family are enjoying the variety of meals we offer! It's wonderful to know that there are options that both adults and children can appreciate.
The meals are easy to prepare
The meals are easy to prepare. The deliveries are always on time and it’s just a super simple system to use where I’m cooking easily but at the same time I’m cooking things. I probably never would have cooked as a recipe for myself.
28 July 2026
Reply from HelloFresh New Zealand
We're so happy to hear that our meal kits make cooking easy and introduce you to new recipes! We appreciate you highlighting the convenience of our deliveries and the simplicity of our system. We are glad we can help you expand your culinary horizons.
My 2nd Order did not arive
29 August 2026
Reply from HelloFresh New Zealand
Hi Carole,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Daren
Customer Resolution Specialist
HelloFresh
Really delicious meals and fresh…
Really delicious meals and fresh ingredients. Look forward to every meal
28 August 2026
Unprompted review
Reply from HelloFresh New Zealand
Hi Debbie,
We are so delighted to hear that you are enjoying our delicious meals and appreciate the freshness of our ingredients! It makes us incredibly happy to know you look forward to every meal.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz 💬
Happy cooking! 😊
- Ricka💚
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