Have had quite a lot of clothes from Fat Face, always quality clothing and the sizing is spot on. All the clothes wash well and don't lose their colour in the wash. My husband is very picky about wh... See more
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Review summary
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Reviews shaping this summary
I think I become buying almost all of my clothes from Fatface Conwy store. They are an amazing team, not only among the Fatface stores I visited but also among all of my shopping experience. Thank y... See more
Company replied
The staff in all the Fat Face shops are always lovely and helpful. I am totally blind so shopping for clothes that suit me and accessories is especially intimidating and challenging. The staff in my... See more
Company replied
I separately ordered a pair of printed jeans and linen shirt from the sale and both arrived together which was impressive!!! The printed jeans are lovely on although the length of them are shorter th... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
United Kingdom
- 0333 777 8053
- fatface.com
4.5
Excellent
116K reviews
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Order on time
7 September 2026
Really efficient
Really efficient pick up ready on time and garments just what I wanted
4 September 2026
Lovely summer jumper
Lovely summer jumper, great for those transitional days when you want an extra layer.
The seaside pattern in blues and greens complements the summer season.
7 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The delivery company they are using not…
The delivery company they are using not working properly they just leave the package outside of the main door where anyone can see. They take the photo and saying it is a secure place. And I couldn’t find package so I asked them immediately and did not receive any answer.
4 September 2026
Reply from FatFace
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Easy to pick up once I found the shop…
Easy to pick up once I found the shop at Kings cross. The staff were happy to help and had my item ready in a box. The item was of good quality.
7 September 2026
Excellent service
Ordered a pair of shorts online for pickup at my local store. The delivery was quick, and the communication was great throughout. The shorts are a lovely quality and fit perfectly.
7 September 2026
Reply from FatFace
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Perfect service in the shop
Perfect service in the shop. The article bought online was clearly not the same size as the top I had bought previously in your shop. Disappointed.
7 September 2026
Reply from FatFace
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality and prompt delivery
4 September 2026
Reply from FatFace
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent service arrived when expected…
Excellent service arrived when expected and in good condition.
7 September 2026
Reply from FatFace
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Home delivery took an age/ Poor quality
Home delivery took an age. The items in question 3 jumpers were extremely baggy (even the hem lacked elasticity). It was not a sizing issue, the material was thin and heavy causing it to hang. Considering the usual price was 45 pounds it was incredibly over priced for the quality of materials
7 September 2026
Items arrived quickly to a Next store
Items arrived quickly to a Next store. Good quality sandals and cardigan. Even better as they were in the sale at less than half price.
7 September 2026
Reply from FatFace
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Beautiful clothing
Beautiful clothing. I love to wear cotton, so lots to choose from.
Great designs & colours.
I shopped at a good time and scored some sale price items.
Great service, ordering a different size and if not suitable another size could be ordered. A delivery deadline was more than met, arrived much earlier.
Very thankful for my new clothes . I feel good when I wear them and have been complimented. Just what I was looking for.
4 September 2026
Firstly I love the cardigan
Firstly I love the cardigan. However, I ordered a size 12 after checking reviews. The cardigan that arrived had a swing label that said size 12. The label sewn into the cardigan said size 14. It’s a little big on me. I kept it because a smaller size was no longer available and I really liked it.
7 September 2026
Love Fat Face
Love Fat Face; good quality, well made clothes. I mostly use online ordering which is fairly hassle free with easy returns.
12 August 2026
Cannot believe quality of product
Bought this product in the sale and cannot believe the great quality. Size medium was a snug fit, so went for large. It's loose for summer and perfect. Good quality material and in a lovely mid blue.
7 September 2026
Item not yet received
Item not yet received. Left warehouse nearly a week ago. No update.
7 September 2026
Reply from FatFace
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
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