Fonmoney Reviews 

4,025
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers had a great experience with this company. Many people point out that filling out online forms is fast and simple, while exchange rates remain consistently very good. Consumers frequently mention that the service is highly effective for sending funds abroad, supported by a professional and helpful staff. However, some customers also noted occasional delays with delivery times and unexpected problems regarding specific money transfers. A few reviewers felt frustrated by having to repeatedly enter payment details, facing extra charges, and experiencing slow customer responses. Additionally, some users reported difficulties when trying to resolve these issues through customer service channels.

What people talk about most

Service

Customers had positive experiences with service, often highlighting fast, accurate, and reliable... See more

Payment

Customers consistently note ambiguous experiences with payment, reflecting a wide range of differing... See more

Delivery service

People report positive experiences with delivery service, noting that money is received and deliveries go... See more

Customer service

Consumers find customer service to be ambiguous, reflecting a wide range of differing experiences. Many... See more

Staff

Reviewers highlight positive aspects of staff, noting they are friendly, helpful, and provide fast, reliable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

that you get money to my partner in Cuba which is simply all I want to do .Every time I have a difficulty Fonmoney has supported me . And If you could and as I am 81 years old I would prefer that... See more

Company replied

Rated 4 out of 5 stars

Trustworthy site. I’ve sent money to a family friend in Cuba several times now and each time, the service has been fairly quick and without any issues. Thank you so much for still including Cuba.

Company replied

Rated 4 out of 5 stars

Funds are delivered, in cash USD, to a Cuban home. The fee is very reasonable while the time-frame is acceptable. Two minor issues. Firstly, their marketing messages are not clear but give the imp... See more

Company replied

Rated 4 out of 5 stars

I pay always a lot to got all the time top up just replay it's so Late and It's Accepted but why it's not Delivered It's not the first time my id

Company replied


Company details

  1. Financial Institution

Information provided by various external sources

We at Fonmoney believe that clear communication is the key to successful customer service. This is why our highly qualified support team is able to respond every question in your desired language. Fonmoney is trustworthy and 100% secure! We only work with selected and verified companies to ensure the security of your transactions.

Online money transfer and mobile top-up

Written by the company

Money Transfer
With Fonmoney you can send money abroad online. Transferring money is easy and will cost you less than transferring with a conventional bank.
Top up
Fonmoney has many years of experience with mobile top up’s around the whole world. To top up a mobile phone you don’t need to register and you can choose between different reliable payment options.
Cuba
Fonmoney is proud to not only be able to top up mobile phones and recharge NAUTA accounts in Cuba, but also offer our customers the fastest and most reliable money transfer service to all of Cuba. Depending on your desires you can either send money to Cuba to be picked up in cash in a bank of your choice, or you can recharge an AIS debit card. If needed, you can create a new AIS card free of costs.

Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(4,025)

223 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They provide fast and reliable

They provide fast, accurate, and reliable service, along with efficient customer support; they are friendly and helpful, and what’s more, they respond quickly!

21 August 2026
Unprompted review
Fonmoney logo

Reply from Fonmoney

Thank you for your feedback.

Have a great day.

Rated 4 out of 5 stars

Trustworthy site

Trustworthy site. I’ve sent money to a family friend in Cuba several times now and each time, the service has been fairly quick and without any issues. Thank you so much for still including Cuba.

18 August 2026
Unprompted review
Fonmoney logo

Reply from Fonmoney

Thank you for your feedback. At Fonmoney, we strive to improve our service every day.

Rated 3 out of 5 stars

I do agree 100% that your services or…

I do agree 100% that your services or business are trustworthy and in some occasions your delivery service is fast and sometimes is very slow, in other words is not consistent. I strongly believe that there is not too many business like this one, in other words you don't have competition and we the customers don't have a choice, therefore I feel that, that's the reason why your fees and exchange rates are higher than other businesses that don't take money to Cuba.

18 August 2026
Unprompted review
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Reply from Fonmoney

Dear customer,

Our fees are very competitive. They don't increase if you send more money, and every day at Fonmoney we strive to improve the speed of our money transfers, despite the difficult situation Cuba is facing. Rest assured that at Fonmoney we work tirelessly to improve our service every day. If you have any complaints about a specific transfer, please write to us at support@fonmoney.com and we will be happy to assist you.

Rated 2 out of 5 stars

For this being my first ever

For this being my first ever, I did not have a great experience. This money was to be delivered to Pilon, but the recipient had to go to Bayamo This should have been mentioned while placing my order. Money was received and delivery went very well. Delivery man was very responsive and nice.
Recipient was the one that was told that this was happening...not me

14 August 2026
Unprompted review
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Reply from Fonmoney

Dear customer, this occurred due to circumstances beyond Fonmoney's control. However, despite all the difficulties, we at Fonmoney made every effort to ensure that your recipient received the money.

Rated 5 out of 5 stars

I have had a very good experience with…

I have had a very good experience with this company I had a problem with verifying the 🆔🪪 section but when the help department told me how to fix it by using a different search engine it was easy and the transfer went very well. I am not very tech savvy so it took me a while to figure it out but I did and now I wouldn't use a different company, I am very satisfied ,the custom service was very patient with my frustrating attempt to do it right 👍

13 August 2026
Unprompted review
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Reply from Fonmoney

Thank you for your feedback. If you ever have any difficulties, please don't hesitate to contact us and we'll be happy to help.

Rated 4 out of 5 stars

that you get money to my partner in…

that you get money to my partner in Cuba which is simply all I want to do .Every time I have a difficulty Fonmoney has supported me .
And If you could and as I am 81 years old I would prefer that you hold all my details that I use to confirm a payment as I find putting in all the same details longwinded and tedious and as I constantly make small mistakes then have start over again .however as I said thank you again for all your help and support

5 August 2026
Unprompted review
Fonmoney logo

Reply from Fonmoney

Thank you for your feedback, we look forward to continuing to work together.

Rated 4 out of 5 stars

Once I understood the process

Once I understood the process, it was easy. Now I just need to wait and see if the recepient can get the funds.

4 August 2026
Unprompted review
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Reply from Fonmoney

Thank you for your comment. We assure you that everything should go smoothly with your transfer, and if there are any issues, we will find the best solution for you.

Rated 4 out of 5 stars

Disturbing message, and no reply to query.

Funds are delivered, in cash USD, to a Cuban home. The fee is very reasonable while the time-frame is acceptable.

Two minor issues. Firstly, their marketing messages are not clear but give the impression that your transfer has not been made correctly. Secondly, when you then use the contact facility to find out what is wrong in order to correct the problem, you will not get a same-day reply.

23 July 2026
Unprompted review
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Reply from Fonmoney

We have sent you an email answering all your questions; we look forward to your reply as soon as possible.

Rated 5 out of 5 stars

They have proved to be trustworthy

They have proved to be trustworthy. It takes time to make things happen in Cuba, but they ALWAYS deliver.

24 July 2026
Unprompted review
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Reply from Fonmoney

Thank you for your feedback. At Fonmoney, we are always striving to improve our service. Have a great day!

Rated 1 out of 5 stars

Its been 12 hours and the money is not…

Its been 12 hours and the money is not received by the receipent and the money is already deducted from bank account, i made transfer to afghanistan, under Elve name please reach me out as soon as possible now the website is also not working i am completely lost

18 July 2026
Unprompted review
Fonmoney logo

Reply from Fonmoney

Sehr geehrte Kundin, sehr geehrter Kunde,

bitte senden Sie uns eine E-Mail mit Ihrer Auflade-ID-Nummer an support@transpaygo.com.

Rated 1 out of 5 stars

TOTAL DELIVERY FAILURE IN CUBA

Having promised to deliver to my wife after giving them her address Fonmoney is now trying to caveat their failure.
Treating customers like children is very, very irritating but typical of banks in general and certain European nationals in particular.
Be very cautious about promises of transfers in cash to Cuba
Now Fonmoney are trying to say that my wife is at fault this despite the CLEAR advertising promise that they're going to deliver to the recipient's home address.
Fonmoney seem to believe that they have no need to perform to their promises and my wife's expectations are unreasonable.
What a bullying organisation

16 July 2026
Unprompted review
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Reply from Fonmoney

We have explained the status of your transfer in several emails. To help you, please reply to our emails.

Rated 5 out of 5 stars

With fonmoney now i can send money to a…

With fonmoney now i can send money to a family in person us dollars at home. Its now possible to buy food to be Alive. Its very hard situation in cuba for poor peoples. Thank you Fonmoney you makes miracles.

11 July 2026
Unprompted review
Fonmoney logo

Reply from Fonmoney

Thank you for your feedback.

Have a great day.

Rated 2 out of 5 stars

Hi Fonmony. Greetings to the team

Hi. Well. I was reading here that in the most of cases in Cuba at least 3 days receive the money. In my case tomorrow will be the 5 day and nothing about the money sent from a Little big help from germany. Almost a Human help about the Cuba horror crisis that we Living. If could be possibly see my case, please, my next sincerly opinion will be epose here.thanks🙏

29 June 2026
Unprompted review
Fonmoney logo

Reply from Fonmoney

The waiting time can be up to 5 business days, excluding weekends. If you have any questions, please email us at support@fonmoney.com so we can assist you.

Rated 5 out of 5 stars

Fast service

This is a service I did not know existed and have been looking for a while now. It's easy to use and very fast. I will be sharing this app with friends. Thank

25 June 2026
Unprompted review
Fonmoney logo

Reply from Fonmoney

Thank you for your feedback. We wish you a wonderful day.

Rated 5 out of 5 stars

I'm surprised fonmoney was recommended…

I'm surprised fonmoney was recommended to me. I was a bit apprehensive but I continued and sent some money it was so quick and easy to do and reliable . My friend was so happy I will be using this company again highly recommend to use them thankyou

20 May 2026
Unprompted review
Fonmoney logo

Reply from Fonmoney

Thank you for your feedback.

Have a great day.

Rated 5 out of 5 stars

Agents of Customer Service support of Fonmoney

For the last few months we have been trying to help our
Dear friends with families in Cuba.
We started using Fonmoney Cuba which worked very
Well .
On one occasion I had entered a wrong number of a card.
Due to the lack of internet in Cuba I was not able to
Confirm if our friends received the funds.
When verifying my account of Fonmoney realized the
Funds we still being processed.
That same day I received an email from Alex, customer service support , asking to verify the card number.
I had entered an incorrect number. I advised Alex who
Indicated he would lookin to this matter.
The next day I received an email from David advising
That the funds were being processed and would be available to our friends .
That same day the funds were transferred.
Our friends received was now able to purchase food
For families and their children .
Thank you so much for correcting my error and to do it
In such a short time.
We really appreciate all the help you done .
Regards

31 May 2026
Unprompted review
Fonmoney logo

Reply from Fonmoney

Thank you so much for your message.

We're glad to hear you received the best possible care. We look forward to working together again in the future.

Rated 1 out of 5 stars

I have just received a message telling…

I have just received a message telling me that my transfer was not complete. It did not tell me specifically what i had not done this time that i did last time, just to follow the link which i did which led me back to do exactly what i'd done a couple of hours ago. It was more important to me to ensure the money was transferred so i complied without fully understanding what, if any, the problem was.

2 June 2026
Unprompted review
Fonmoney logo

Reply from Fonmoney

We will resolve any concerns you may have if you write to us at support@fonmoney.com. We have no record of any message under your name.

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