Evo Cycles Reviews 

Great Service

Great help from Evo Lunn Ave assessing viability of tubeless options
Thanks to mechanic for free advice

Friendly staff, good quality bikes!

Awesome approachable, knowledgable, friendly, welcoming team. Got the work done in super quick time, keeping me up to date with progress reporting and pricing was very reasonable !
I'll be back for many more years to come.....

Bought a bike for my grandson from the Penrose store, we received excellent customer service from staff, product knowledge was excellent, friendly, helpful and my grandson loves his bike. Thanks Evo!!

Easy website to navigate.
Simple process and super efficient shipping..

Not my first time buying online 😉

Normally I like Evo however after a service for an ebike they've replace a cassette on a brand new bike after 6 mths. This is for a bike that doesn't do mtbing and is mostly ridden on flats. Just crap, and crappy service. I would not recommend evo mt maunganui anymore nor will I give them any further business. Disappointed customer.

Always great service definitely highly recommend 🙂

Purchased "Apidura Backcountry Frame Pack 1L" from the extensive range of products. Good follow-up service when the courier had a problem. Love the compact bike frame pack.

Have used this site a few times now, and every time has worked perfectly, right parts and always delivered within a week.

Went into evo cycles Lower Hutt. Bought a bottom bracket and didn’t have the right size drive for the new style. Asked the guy if he could fit it (paid) rather than waiting to buy a tool, the bike frame was in the car and a 5 min job. Was all good and in progress until the manager got involved. Stopped the work, told me I had to book an appointment with workshop and can only be done during the week. So left and went to cycle science around the corner where they did it in 5 mins and saved me a future journey. Pretty rubbish experience from the manager, the young man was a nice chap. Led by donkeys?

Over Matariki weekend I had a fabulous experience with Thomas in the Rotorua branch when trying to purchase some MTB knee pads. He was patient and courteous as I tried the various brands on and in the end organised to have a smaller pair shipped to the Penrose branch.

Jayden from Penrose branch was very patient with me (& highly knowledgeable). Unfortunately the knee pads that were shipped for me didn’t fit right. He showed me another brand of knee pads in stock, answered my many questions all things knee pads (& MTB helmets) and encouraged me to test them out while riding a bike in the carpark to see if they were comfortable and fit right. Superb idea - it allowed me to test drive them before buying them! Thanks so much also for keeping your store open after closing time to help me nail this decision - appreciate it!

Highly recommend EVO to get all the specialist advice you need re all things bikes - every single time their customer service and knowledge has been amazing.

The ease of buying online. The range of products at a very competitive prices. The communication following your purchases and the ease of tracking your parcel.

Everything arrived quickly and it was all the right stuff. Nothing to complain about

Outstanding customer service from the 2 guys that were working the floor that day

Took a 4 yo Trek Allant +8 ebike in with a single broken spoke (bungy caught during low speed manoeuvre, all other spokes tight). Upon collection was told the rim was cracked around a (different) spoke and they would recommend replacing the rim as it could fail catastrophically. When I got home I noticed the tube valve had been left undone, and the retention ring and cap were missing - not a good look. Upon inspection of the cracking I decided I couldn’t risk riding (at up to 50 kmh) with the cracked rim, and complained. They replaced the rim. No original rims were available (within NZ, and potentially anywhere, a problem I have previously had with parts for another ebike from Evo). Unfortunately the replacement turned out to be a non-matching, narrower mtb rim which I subsequently realized has only 24 spokes (instead of 32), & is not ebike rated. It also required changes to the axle, rotor etc. Total cost was close to $200.
The repairer claimed the original rim was already cracked, & that they are duds anyway that fail by about age 5 years. However the spoke looked to me to have been over-tightened. He was unable to explain why he proceeded to do the original spoke replacement after observing the damage, and to tighten the spoke, which had 2 cracks around the spoke entry point on the rim, and which was also deformed outwards. (and to initially charge me for what was effectively wasted work). The appropriate, transparent, action would have been to have paused the spoke replacement, contacted me, and advised that the rim should be replaced. A completely unsatisfactory experience that has likely wiped $100s off the value of the bike. I won’t be revisiting this shop again.

I've always had great service from the guys and girls at Evo Tauranga
Always willing to help with any problems I might have with my bikes

Was so easy to purchase the right product at EVO online even when I made a mistake and purchased the incorrect product I made contact and it was sorted for me. Staff member was fantastic helping me out and delivery was absolutely amazing.
Highly recommend EVO

Open hours that suited A WET Saturday repair TO GET RIDING next week again.
James in Kapiti was super helpful and replaced my bike chain and checked brakes etc to perfection The Kapiti shop is well laid out and I signed in as a client I’ll be back for sure Cost competitive which I appreciated ALL STAFF SO HELPFUL I LOOKED AT HELMETS TOO

Service was quick and the team was very professional and friendly