Evo Cycles Reviews 

1,397
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for providing exceptional assistance, offering helpful expert advice, and going above and beyond during store visits. Consumers also appreciate the remarkably fast delivery times and the efficient online ordering process for purchasing bicycles and riding gear. However, some customers also noted negative experiences regarding rigid return policies, unhelpful customer service representatives, and difficulties with store credits. A few other people experienced issues with faulty items, poor communication, and significant delivery delays when waiting for replacement goods or delayed online orders.

What people talk about most

Staff

Reviewers highlight positive experiences with staff, frequently praising friendly employees who provide... See more

Product

Customers consistently note ambiguous experiences with product purchases, highlighting both helpful in-store... See more

Service

Users describe positive interactions with service, highlighting that reviewers consistently experienced... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting exceptionally fast... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff members are friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited the Whanganui store and had the most fantastic service from the young men working there. They really know their bikes and are genuinely passionate about cycling and are really nice young blo... See more

Rated 5 out of 5 stars

Penrose store were friendly, helpful and cared about the service they were providing. My son and I had difficulties with our bike rack and without even asking one of the employees offered to help and... See more

Rated 5 out of 5 stars

Exceptional customer care, I was very well looked after from a online order that missed 1 item not in stock, team quickly fronted up reorganised a replacement item that I'm more pleased with. Local te... See more

Rated 5 out of 5 stars

EVO Cycles have served us well over a few years now, great specials on sale days and helpful in helping us select and buy several mountain bikes and accessories since 2023. And good with advice and se... See more


Company details

  1. Bicycle Store
  2. also in
  3. Bicycle Repair Shop
  4. Outdoor Sports Store

Written by the company

When it comes to anything bike, Evo are the experts that live and breath cycling. Not only do we stock a huge range of bikes at some of the best pricing around, but our crew can help with expert advice to make sure you get the right bike for your style of riding and ability. Our range includes bikes from some of the worlds largest brands including Trek, Giant, Liv, Polygon and over 250 more quality bike brands. Whether you are an avid mountain biker, urban commuter, road cyclist or completely new to cycling, we'll have a bike to suit your needs. And, when your bike needs maintenance, we're here to help with qualified mechanics and a full service center in all Evo showrooms nationwide.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(1,397)

127 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top team at Whanganui

Whanganui Evo staff have been fantastic with providing guidance, advice and support on purchasing items to support my son in caring for his bike as well as items for his safety. The whole team and mechanic are outstanding and so supportive we can't fault them at all. Highly recommend this team

10 October 2026
Unprompted review
Rated 5 out of 5 stars

A complex wheel issue.

I had a fairly complex job which the mechanic at Botany did very well. It involved sourcing parts from overseas and required a good level of specialized knowledge. He completed it in a timely manner and the result was better than I had expected.

13 October 2026
Unprompted review
Rated 5 out of 5 stars

Evo Cycles Frankton team are…

Evo Cycles Frankton team are superstars!
One of our MTB's came off the back of our bike carrier on our way to do the Timber trail. The bike sustained some damage, so after phoning ahead we dropped in to Evo Cycles in Frankton. The team were super helpful, doing the bike repairs on the spot and assessing the cause of failure on the carrier. They had us back on the road within an hour so we were able continue with our Timber Trail adventure.
I can't speak more highly of the team who helped us, they really were outstanding all-round!

4 October 2026
Unprompted review
Rated 5 out of 5 stars

Evo Cycles in St Lukes were so helpful

Evo Cycles in St Lukes were so helpful. I recently purchased cycling shoes online and made a mistake with the sizing - not once but twice. This was my error not theirs. They could not do enough to help me sort this. The service was prompt, the communication excellent. I would chose them for any cycling needs in the future. Thank you.

7 October 2026
Unprompted review
Rated 5 out of 5 stars

Person to person interaction:

Person to person interaction:
The salesperson who assisted me at the Tower Junction store was outstanding. He listened carefully to what I wanted, identified the ideal product and then gave me extra time to explain why it was superior to alternatives and how to attach it. His genuine patience and expertise were a major recommendation for this store and company in general.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Purchased some Shimano XC102 SPD shoes…

Purchased some Shimano XC102 SPD shoes for my indoor riding. Came back to review them, but sadly no product reviews. Spoiler - I can recommend for daily zwift activities.

When I purchased them in store at Orewa, the sales dude was very accomodating getting various sizes to ensure I got a comfortable pair.

Got a little discount at till and offered some Biltong which was making the rounds at the time.

Friendly helpful bunch. Play them a visit.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Everything you want in a bike shop

Top quality service from Sean, Josiah and all the team at Evo in Whanganui. Formerly Velo Ronny's, on Wilson Street, Evo has everything you want in a bike shop: the wide range of products that a big chain offers with all the friendliness and knowledge of a local business. Thank you.

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

We ordered a fleet of 25 bikes from Evo Cycles for our school bike container. Evo cycles were exceptional in their service and delivery of the bikes. They assembled all the bikes, and even delivered them all to us at school.

21 September 2026
Unprompted review

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