Europcar France Reviews 

This is the 4th time using this company and the 4th time we have had a problem! From taking extra payments, not refunding deposits and getting double charges! We had no choice but to book with them as only service out of hours.. I knew it but went ahead! Now at the Limoges hotel, no car, no explanation and no help! This company should be ashamed of their trustpilot score but NOPE! This time I will fight through the courts and make sure they don’t get away with this illegal behaviour

So no car at 6pm.. called them.. they are just the worst company! I won’t be leaving this issue this time! Expect lots of updates

If there is a zero, i will click on that
I rented a car in switzerland for two weeks, somehow, i cancelled the rent later, and received an email saying the refund will be made with 5 days, two months later, nothing has been received, and their customer service is really a douchebag, he kept asking my bank statement and refuse to provide the arn to track the refund.
Finally they keep saying the refund has been issued, and still refuse to provide arn.
fyi the average response takes usually two weeks.
Stay away from this company, it is totally scam.

My partner and I rented a car from Nice airport in September. We had arranged our own insurance and did not ask for - or agree to - Europcar’s insurance. We were told a mystery 202.86 euros on our contract was a “refundable security deposit” and the contract was signed on that basis. However, it turns out Europcar had added their premium insurance to our contract without informing us of this. Their follow up customer service is shocking - all they have done is send us a copy of the contract, which we already have (and it’s taken 2 months for them to do that). We remain 202.86 euros out of pocket and will not use them again. I see from reviews elsewhere this happened to other customers at Nice airport in September.

I was simply robbed by this company; I have nothing else to say except robbery.
I made a car reservation for Orly Airport, for pickup on October 28, 2025. The contracted amount was EUR 565.86 (as attached).
When we arrived at the counter, we were informed that we would receive a higher-category car due to the unavailability of the model originally reserved. My wife expressly asked whether there would be any additional cost, and the attendant clearly assured us there would not be.
We returned the car on November 11, without any damage.
We informed them that we would return the vehicle with a full tank — which we indeed did. Despite that, at the moment of return, we were surprised with a completely unreasonable charge. An absurd amount of EUR 1,415.99 was presented (as attached).
When we questioned it, the attendant insinuated that it could be a misunderstanding due to lack of knowledge of the language. My wife then clarified that she has been a French teacher for 35 years, vice-president of the Alliance Française of Florianópolis (SC – Brazil), making it clear that there was no misunderstanding.
The attendant stated that, at that time of day, he could not change the amount, but assured us that everything would be corrected later, and that only the contracted amount plus the due fees would be charged. Since we needed to complete the return, we trusted the company’s word.
Now, to our surprise, the company refuses to correct the charge.

Hidden charges at collection. Charged me over 600 euros for a bumper scuff that I don't think was my fault. Rude, aggressive and dismissive at drop off. Deducted extra charges from my card weeks after the rental with no explanation and no permission. Claim they can't find evidence of my payment of the above charges - even though I provided them with bank statements, bank emails etc showing that I have made the payment. Instead, they saw fit to deploy a debt collection agency against me, when the customer service team have told me on the phone that their system is inadequate and they have no way of telling who has paid by the bank transfer link they supplied to me. Now no-one gets back to me when I email them - I get auto replies saying "sorry they're a bit busy" whilst the debt-collectors are busy taking out a court injunction against me. Never again.

This place is absolutely useless. It has been 5 months and still have not received my security deposit back. The inquiry process is horrendous - either you deal with a useless chat bot or you have to send a virtual inquiry, the response to which took 33 days to get to me. When someone did respond, they informed me simply that I can expect my money 30 days after the car's return... It had already been 4 months by the time I sent the inquiry. DON'T USE EUROPCAR IF YOU VALUE GETTING YOUR MONEY BACK.

I regularly use rental cars but had the worst experience with Europcar Avenue Foch. I rented the car for 24h and was told to return it to the garage on Sunday morning which I did. Left the keys in the dedicated box and the parking ticket in the car. Consequently I received a bill for 48h with Europcar claiming that there is no evidence that I brought back the car after 24h use given that the agency was closed on Sundays. I wrote several email and called, but Europcar refused to refund me for the extra day charged even though the car was in their garage. They claimed that they never found the parking ticket. I recommend to go with Sixt instead as this has never happened to me before at Sixt. Unprofessional and a reason to never go back to Europcar.

We picked our car up from the very dark underground car park at CDG. The car wasn’t clean & it was so close to a wall on the passenger side that we had to pull forward to open the passenger door. We had videoed the rest of the car but I can be heard on the video saying ‘I can’t even get down that side’. Then surprise, surprise when we returned the car they found a small scratch on the door mirror. We couldn’t help wondering if the car had been parked there on purpose to hide it. Anyway no luck with Europcar when we called them out on this so we now use one of the alternative car hire companies. I don’t think any of them rate very highly so we have a separate annual insurance policy for the excess from Cover4rentals. The £47 cost of which we recouped in this one incident.

Europcar rightly gets poor reviews.
Europcar has a policy of upgrading at the counter at extortionate rates and uses the disguise of a foreign language to have customers sign something they don’t fully understand and has not even been explained verbally. Europcar can’t be trusted and makes every attempt to rip off its customers. When you make a complaint, they’re not interested.
Avoid Europcar at all cost.

I rented a car end of September 2025. When I got my invoice I found out that I paid an amount in excess, so the balance was in my favor. I called customer service, they promised to refund the difference on my credit card. Two weeks after, nothing, I sent one, then two, then three, then four emails… and every time they promised me a refund. More than a month after, I’m still waiting for MY money. This is a dishonest company which I don’t recommend. Beware.

I’ve been dealing with a ridiculous and unfair fuel charge dispute for four months now, and Europcars final demand is a perfect example of bad faith customer service.

When I picked up the rental car, the fuel tank was clearly at 3/4 full. I was told, as is standard practice, to return it at the same level.

I returned the car exactly as instructed, ensuring the gauge was at 3/4 full. I even took a photo of the fuel gauge at pickup for my own records, which I later shared with them.

Despite following the instructions perfectly, they immediately hit me with a fuel charge on my final bill.

When I complained, it took weeks to get an answer. It turns out they failed to document the fuel level when I returned the car. They essentially admitted they had no proof I didn't return it at 3/4, but they kept the charge anyway!

After four months of countless emails and calls, they finally agreed to reimburse the charge, but with one impossible condition: I must provide the fuel receipt.

Seriously?

I was only adding a small amount of fuel to top it up to the 3/4 mark as per the agreement—I wasn't filling an empty tank. Who keeps a receipt for a $5 top-up four months ago?

I was following their rules! Now I'm being penalized and denied a rightful refund because they want a receipt for a minor transaction from 4 months ago.

This isn't about the cost of the fuel; it's about the principle and the poor service. They made an error by charging me, they failed to document the return, and now they're hiding behind an unreasonable receipt requirement to avoid issuing a refund they've already admitted they owe.

Europcar, You have the photo of the pickup level and the admission that you failed to document the return level. Issue the full refund now.

Update:
They have refunded me for the fuel but they charged me again for the vehicle retrieval and equipment use, I am absolutely fuming at the lack of inconsideration and attention to detail

Response to Europcar Reply:
Don't be ridiculous, I am never dealing with Europcar again

Very disappointed with my experience. I’ve been trying to get a refund for a duplicate car rental charge for over a month, and despite multiple follow-ups, Europcar has failed to provide any proper response or resolution.
Their lack of communication and accountability is unacceptable… I’ve had to send the same request several times, and all I get are delays and no answers at all... It’s incredibly frustrating to deal with a company that doesn’t take responsibility for its customers’ issues.

I strongly advise others to be cautious when booking, as resolving any problems with Europcar’s customer service seems nearly impossible.

waited a while to get the car at cdg, but no big issue. However its not reasonable that a small traffic fine of 45EUR should have a larger admin fee from Europcar.

If I could give no stars I would. Charged £556 for a small scratch on a white car that stayed white it was so shallow. Unfriendly member of staff that processed the return too. I will never use this company in France again.

I recently rented a car from Europcar at Orly Airport, and I must say the experience has been frustrating. After returning the car without any incidents, on time, and with a full tank of fuel (all proven with photos), I was surprised to see a €179 charge on my account. I called their customer service to inquire about this, but they told me to make a request on their website. However, when I tried to access the website, it was not working properly and kept showing errors.

I then called again and was asked once more to use the website, which is extremely frustrating when the site is down. It's disappointing to have such poor communication and no clear explanation for the charge.

I hope Europcar improves their customer service and provides clear information on charges, especially when customers return vehicles responsibly.

This review highlights your situation clearly and calls out the issues with the website and customer support.

Speeding Fine - €45
Europcar Admin Fee - €55

Make it make sense!

As if receiving a fine is not unpleasant enough (No one is going around in an unfamiliar territory trying to receive a fine on purpose), Europcar France think they deserve some money too just to look at their database and notify the authorities about who was driving THEIR vehicle.

It's an unreasonable fee and people have no choice in this - it's not like there's an option to supply details by one's self in the event of a violation.

This is profiteering on people's misfortune and is an absolute SCAM!

I had an amazing experience in France (Charles de Gaulle Airport) with a woman called Amanda. I was in need of a car and decided to rent from Europecar so I went inside the store where I met Amanda.

Not only did the process go fast but also she provided such a good service by telling me what roads I should enter to go to my destination. Also she gave information about what to do and how to get back to Europecar to deliver the car which would have been almost impossible without her advice and guidance.

She definitely deserves my recommendation when going to rent a car.

Absolutely NIGHTMARISH experience with these crooks.

Dropped the car back spotless, not a fingerprint in sight, keys handed over with a smile. Two weeks later—BAM—£260 vanishes from my account like a magician’s rabbit. No invoice. No email. Just radio silence and a gaping hole in my bank balance.

Getting answers? Good luck. Their phone lines are a joke and emails go straight to the digital abyss.

Steer clear of these bottom-feeders unless you enjoy surprise robbery. They dangle “cheap” rates like bait, then shank you with phantom charges the second you turn your back.

Zero stars. Would rather hitchhike through a war zone than give these con artists another penny.

I rented a car for 2 days at Lyon airport. The service was amazing. I was served by Thomas. He explained everything to me from the insurance to breakdown service.
He was kind and spoke well.
There was no pushy service.
Returning the car was very easy. Thank you Europcar.

The contract you sign is in French and in French only. Which means you don´t really know what you sign. There is no handover of car, where you can make sure the car has no damages. Excisting damages are not visible in contract. If you overlook an excisting damage on the car made by others, you are held responsible and charged for repairing the damage. I´m never going to rent a car at Europcar again and I will never recommend this company to familiy and freinds.