Eureka Pet Co. Reviews 

582
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and natural ingredients of the dog food, noting that even extremely fussy eaters completely love the various available flavors. Consumers also appreciate the exceptional customer support team, mentioning that staff members are always prompt and extremely helpful with any questions or subscription changes. However, some people mentioned that the products can be quite expensive, making regular ongoing purchases difficult for certain household budgets. Others noted that certain items or complimentary gifts might not suit smaller dogs properly, or that a few pets simply refused to eat the meals entirely.

What people talk about most

Quality

Clients share positive opinions on quality, highlighting that consumers appreciate the natural ingredients,... See more

Customer service

Users describe positive interactions with customer service, highlighting friendly, attentive staff who... See more

Response time

Reviewers mention positive feedback about response time, highlighting that support agents reply very quickly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My very fussy shitzu Baxter loves this stuff. Enjoys the free treats , is absolutely obsessed with the sardine twizzlers . This company is an absolute delight to work with, very quick to reply to any... See more

Company replied

Rated 5 out of 5 stars

I am always sceptical of subscriptions and dog foods. However we now live in a time when supermarket dog food is just another profit making venture of cheap fillers. No great surprise pet health is... See more

Company replied

Rated 5 out of 5 stars

The Eureka team was incredibly friendly, understanding and helpful when my dog didn't tolerate his new food. They made the exchange process easy and straightforward, with no fuss at all. It's refres... See more

Company replied

Rated 5 out of 5 stars

I have found Eureka a great company to deal with. Communication is fantastic they get back to you very quickly with an answer. I love the simplicity of being able to swap your orders around fo... See more

Company replied


Company details

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 36652210243

  1. Pet Store
  2. also in
  3. Animal Feed Store
  4. Pet Supply Store

Written by the company

Gently air dried nutrient dense fuel for your dog. We combine wild & ethical Aussie sourced proteins with solar oven technology to power your best mate on a high protein, ancestral diet that’s certified carbon neutral. All Eureka recipes are made from over 90% meat, organs & bone, with no fillers, meals, renders or other nonsense. Every ingredient has a purpose and has been validated by the latest nutritional science. Help your best mate thrive with superfood boosters like green lipped mussel, salmon oil, kelp, blueberries, and turmeric. Each serve of Eureka helps conserve native Australian habitat, and produces up to 75% less emissions that standard dry kibble. That's one tiny pawprint!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

582 reviews

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No recent history of asking for reviews

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4.7

All reviews

(582)

138 reviews in the last 12 months

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Rated 5 out of 5 stars

Growing up with a bowl of gold!

Pup is now 5; and doesn’t know what it’s like without some Eureka gold mixed in! Loves it. Team is super friendly too.
Keep up the good work with the expanding range and bulk options! Was great to learn of some new options after all these years.

4 November 2026
Unprompted review
Eureka Pet Co. logo

Reply from Eureka Pet Co.

Thanks so much for the lovely feedback! It's amazing to hear your pup has been enjoying Eureka for so many years. We really appreciate your support and are so glad you've been able to discover some of our newer options. Thanks for being part of the Eureka family! 🐾

Rated 5 out of 5 stars

My dogs have been on Eureka air dried food

My dogs have been on Eureka air dried food for years and their health and energy is amazing. They aren’t cheap and recently had to increase prices as well but it’s better than vet bills, I guess. I go for the kangaroo (1 protein) as it’s lean and occasionally my doggie gets the wild boar as variety. She loves the taste.

3 November 2026
Unprompted review
Rated 5 out of 5 stars

Quality dog food without the fillers

So pleased that a small Australian business can produce a quality dog food without the fillers you get in the multinational company dog foods. Our old dog doesn't have much in the way of teeth, but the food is soft enough and yummy so she cleans the bowl every time. I add in a boiled egg and any leftover vegies and a sprinkle of probiotics. We also love the variety of free treats each delivery. Flexibility in changing orders is also a great idea.

3 November 2026
Unprompted review
Rated 5 out of 5 stars

For any dog owner I highly recommend…

For any dog owner I highly recommend you purchase the air dried kibble. My dog had terrible skin problems and patchy fur. Within weeks of using Eureka his skin and fur was amazing. They may not be the cheapest option on the market but the quality is second to none. They respond quickly to any enquiries and all orders are delivered quickly. The reward for referrals is also brilliant value. If you’re looking for a high quality food for your dog order now

2 November 2026
Unprompted review
Eureka Pet Co. logo

Reply from Eureka Pet Co.

Hey Susan,

Skin trouble and patchy fur make any dog miserable. Really glad to hear we could help turn that around for him.

Thanks for trusting our air-dried food with his long-term health. We don’t take that lightly.
The Eureka team 🐾

Rated 5 out of 5 stars

Excellent!My dog loves eating his food…

Excellent!My dog loves eating his food from eureka.it keeps him satisfied all day and great company to deal with.
Would highly recommend!

1 October 2026
Unprompted review
Eureka Pet Co. logo

Reply from Eureka Pet Co.

Thank you so much for your kind review! We are so glad your boy is loving his Eureka, and it means a lot to hear you have enjoyed dealing with our team. Thank you for recommending us 🐾

Rated 5 out of 5 stars

Took me a long time to decide to make…

Took me a long time to decide to make the decision to do it then my dog was diagnosed with cancer so then I thought well he needed to lose weight so I will give it a try and so far it has been good for both dogs

1 October 2026
Unprompted review
Eureka Pet Co. logo

Reply from Eureka Pet Co.

Thank you for giving Eureka a try! ❤️ We’re so glad it’s been going well for both your dogs, and we’re sending lots of love to your pup during his cancer journey. 🐾

Rated 5 out of 5 stars

My King Charles Spaniel Bella she is…

My King Charles Spaniel Bella she is turning 14 years old,she just loves Eureka Turkey and Duck Air dried dog food it's for seniors dogs.It has Turkey good for there immune system,Duck rich in amino acids,iron,B vitamins,Postbiotics for gut health , Turmeric joint health,Marine Algae Oil for brain and eyes, Maitake Mushroom support strong resilient immune system.She has a lot of energy and very shiny coat since she been on Eureka thanks for the Team Eureka regards Julene we love Bella she is our princess and we spoil her in everyway to give her the best life

27 October 2026
Unprompted review
Eureka Pet Co. logo

Reply from Eureka Pet Co.

Hello Julene,
Thank you so much for this lovely review! Happy almost-14th birthday to Bella. It’s so wonderful to hear she’s full of energy, has a beautiful shiny coat, and is loving her Turkey & Duck.
Thank you for being part of the Eureka family 🐾

Rated 5 out of 5 stars

Our pup is not a big fan of treats but…

Our pup is not a big fan of treats but when we received our Eureka it was a game changer.She is so much easier to train she basically can’t get enough
Our original shipment didn’t arrive but I mesghe team and I received a new shipment the next day couldn’t be happier with my experience

24 October 2026
Unprompted review
Eureka Pet Co. logo

Reply from Eureka Pet Co.

Thank you so much for your lovely review! We’re thrilled to hear Eureka has been a game changer for training your pup, and we’re so glad our team could quickly sort out your delivery. Thanks for being part of the Eureka family! 🐾

Rated 5 out of 5 stars

Fussy eater approves

We have a French Bulldog and an Australian Cattle Dog we were using another brand of toppers on their dry food the Frenchie loved them the cattle dog would still leave his breakfast until around 1-2 pm let me just say both dogs ate breakfast this morning the cattle dog finished before the Frenchie . I bought the kangaroo, duck and turkey and lamb and sardine they have tried 2 of the 3 and came back asking for more. I wish I had bought these toppers sooner thank you for such a great product we will definitely be on an automatic delivery service from now on

24 October 2026
Unprompted review
Eureka Pet Co. logo

Reply from Eureka Pet Co.

Amazing to hear Briony! Thanks for taking the time to leave this lovely review, and hope we can keep your pack happy for many years to come.

Rated 5 out of 5 stars

Customer service is great.

I bought the Rockin Roo Jerky and the Cluckin Good Jerky but found the pieces were too big for my dog to eat safely as she tends to wolf food down. The company happily refunded my purchase. Their food is obviously high quality, being one protein and 100% (or close to) of that protein.

22 October 2026
Unprompted review
Eureka Pet Co. logo

Reply from Eureka Pet Co.

Appreciate you updating the review Gayle! We are super proud of our amazing customer service team. We'll have done our best to put photography displaying the size and shape of the pieces on all of our product pages, but will see if we can make it even more obvious. Thanks for the feedback.

Rated 5 out of 5 stars

OUTSTANDING & far & away the BEST…

OUTSTANDING & far & away the BEST customer service ever! Coupled with the quality of the food, you have a winning combination! Thanks Eureka! ☺️

23 October 2026
Unprompted review
Eureka Pet Co. logo

Reply from Eureka Pet Co.

Hi Pauline,
Capitals and all, we'll take it! Passing this straight on to the team.
The Eureka team 🐾

Rated 5 out of 5 stars

I love everything about this company…

I love everything about this company and the quality of the food is second to none. Tara and the team responded promptly to inquiries and my orders arrived very quickly.
Australian made, ethically soured ingredients with gentle minimum processing is what sets this product apart. My Aussie Terrier and rough coat JR love Eureka, while travelling we ate them alone, at home I use as small breakfast, mixed with a sardine or treats or as a topper. Thank you Tara for your friendliness and professionalism.

20 October 2026
Unprompted review
Eureka Pet Co. logo

Reply from Eureka Pet Co.

Hey Bonnie,

Thank you so much for your beautiful review! ❤️ We’re thrilled your pups love Eureka and that our food fits so well into your routine, even when travelling! We really appreciate your kind words and support. 🐾

Rated 5 out of 5 stars

The team at Eureka go above and beyond…

The team at Eureka go above and beyond to make sure you a 100%happy with the their product if not the are only to happy to exchange the one that your pup doesn't like or won't eat to the one they will eat, as they didn't for us.
Our Toy poodle is a very fussy eater and decided he only likes one flavour so I let them know they they gladly exchanged it to the one that he does eat. I have never came across that before.
Thankyou so much EUREKA 10/10 definitely will purchase more in the future.

19 October 2026
Unprompted review
Eureka Pet Co. logo

Reply from Eureka Pet Co.

Hey Dearne,

Thank you so much for your amazing review! ❤️ We know how particular our little furry friends can be, so we’re always happy to help find a flavour your pup loves. We’re so glad we could help your fussy little poodle! Thanks again for your support and for being part of the Eureka family. 🐾

Rated 5 out of 5 stars

service continues past the order.

The product quality is great - my fussy dog loves it and if there is any problem with the order or delivery it is fixed as soon as you let them know. Customer service like this is rare these days.

16 October 2026
Unprompted review
Eureka Pet Co. logo

Reply from Eureka Pet Co.

Thank you so much for your lovely review! ❤️ We’re so happy your fussy pup loves our food, and we really appreciate your kind words about our customer service. 🐾

Rated 5 out of 5 stars

The Eureka team was incredibly…

The Eureka team was incredibly friendly, understanding and helpful when my dog didn't tolerate his new food. They made the exchange process easy and straightforward, with no fuss at all.
It's refreshing to deal with a company that genuinely cares about its customers and their dogs.
Really appreciated their support!

4 September 2026
Unprompted review
Eureka Pet Co. logo

Reply from Eureka Pet Co.

Thank you so much for your lovely review! 💛 We know how important it is to find the right food for your pup, and we're always happy to help make the process as easy as possible.

We're so glad our team could help and really appreciate you taking the time to share your experience! 🐾

Rated 5 out of 5 stars

Food is of great quality and customer…

Food is of great quality and customer service attentive. It may be expensive but saves on vet fees!

6 October 2026
Unprompted review
Eureka Pet Co. logo

Reply from Eureka Pet Co.

Thank you so much for the lovely feedback! ❤️ We’re so glad you’re happy with the food and our customer service. It means a lot to our team! 🐾

Rated 5 out of 5 stars

I rarely think to write reviews but…

I rarely think to write reviews but Eureka really deserves the praise! Firstly, my Golden Retriever is obsessed and using Eureka as a high value treat has made such a difference to his training. But from a buyers perspective, here are the things that really stand out about this brand:
• The subscription service (which you can pause, skip or stop at any time and is simple to use) saves money off of every order. And it’s a decent savings, not just a few bucks! For example on my most recent order I saved over $70
• I never run out of food. You can set the subscription to deliver your next box with what lines up for you. You aren’t locked in to every fortnight or every month like some brands. If you calculate your dog will only need a new delivery every 7 weeks, then you can set it as that!
• You get a free packet of treats with every order. My dog goes nuts for all the different chews and it’s been great being able to try all the different flavours for zero extra cost
• Aussie and family owned business. I love that each time I buy, I feel good about where my money is going
• Most importantly, it’s REAL food. It isn’t processed or filled with nasties. I am so mindful of my boy getting a proper nutritional diet and this takes all the thinking out of it for me

Honestly cannot rave about this brand enough.

5 October 2026
Unprompted review
Eureka Pet Co. logo

Reply from Eureka Pet Co.

Hi Nicole,
For someone who rarely writes reviews, you've written one of our favourites! A Golden Retriever working this hard for Eureka in training is a very good sign. Thanks for taking the time.
The Eureka team 🐾

Rated 5 out of 5 stars

Quick response

I had a basic question which was answered quickly and friendly so I could make my purchase. Most companies you wait up to three days. Thank you.

30 September 2026
Unprompted review
Eureka Pet Co. logo

Reply from Eureka Pet Co.

Thank you so much for taking the time to leave such a lovely review! 🥹 We’re so happy to hear your Golden Retriever is loving Eureka and that our food has become a favourite for training.
It means so much to hear that you’re loving the flexibility of our subscriptions, free treats and, most importantly, what we stand for as an Aussie family-owned business. ❤️
Thanks again for your support. We really appreciate it!

Rated 5 out of 5 stars

I am always sceptical of subscriptions…

I am always sceptical of subscriptions and dog foods. However we now live in a time when supermarket dog food is just another profit making venture of cheap fillers. No great surprise pet health is where it is.
I acquired an opinionated new family member with strong opinions on food. She isn’t greedy or super food motivated, everything is sniffed carefully.
So. Many. Rejected. Foods.
Eureka’s chicken flavour….. success! Then other Eureka flavours! Nothing with fish- she has her boundaries 😆 obsessed with the goat horn too- lasted her a month! Subscription is easy to manage, I stretch it out as she’s just a little gal.. poos are healthy looking and easy to clean up too.

1 September 2026
Unprompted review
Eureka Pet Co. logo

Reply from Eureka Pet Co.

Thanks for the lovely review, Leslie.

Winning over a careful sniffer is no small thing, so we're chuffed she loves our flavours. Fair enough on the fish, she knows her boundaries 😆 And a month out of one goat horn? Great effort!

So glad the subscription suits you both. Give her a pat from all of us at Eureka!

Rated 5 out of 5 stars

Eureka!! We love it

I honestly couldn’t be more impressed and highly recommend Eureka. My 7-month-old standard poodle, Pharaoh, absolutely loves her new food—the Single Protein Kangaroo has been a massive hit (as was the Lamb & Venison… and the goat’s horn that came with)! We use it primarily for daily training rewards. The texture is perfect for training — the pieces are easy to keep in a pocket and break up with very minimal crumbs. It means so much to know I’m feeding my pup nutritious, ethically sourced, real food. On top of the incredible product, their customer service is genuinely five-star—they went completely above and beyond to help us find the perfect recipe for Pharaoh's needs. Proud to support such a wonderful Australian company!

25 September 2026
Unprompted review
Eureka Pet Co. logo

Reply from Eureka Pet Co.

Hi Chels!
Pharaoh sounds like a star pupil already. Easy to break up with barely any crumbs is half the reason air-dried food works so well in a training pouch.
The Eureka team 🐾

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