e-ville Reviews 

Feels like a scam. I placed an item in the shopping bag, didn't proceed and purchased the item through another, more established site. They then sent me "choose items to return" text. I had to double check but no money withdrawn.

I bought a Ulefone Armor 23 Ultra flagship phone in June 2024 for just under DKK 5,000. The phone is still running the outdated Android 13, with no update in sight.

Now, two years later, the battery can barely last eight hours of normal use. I have even taken good care of the battery and have never charged it fully, except before wilderness trips, or left it connected to the charger beyond approximately 80%.

When I asked for a price for replacing the battery, Ulefone offered neither full nor partial goodwill assistance, even though the phone has only just passed the two-year mark. I cannot even get an estimated price for the battery replacement. Ulefone informed me that: “...the typical processing time is 2–6 weeks, but this may vary depending on the current workload and the availability of spare parts.”

Naturally, I cannot send my phone in for repair without knowing the price or when I can expect to receive it back.

Ulefone confirms my prejudice about Chinese products. The focus is on constantly launching new products and attracting new customers, while existing products and customers are ignored. Support and customer service are non-existent.

I will not buy another Ulefone, and I cannot recommend Ulefone.

It’s now three weeks I don’t get my tv..and you no longer responding my emails

I purchased a expensive Macbook, placed an order. For more then 10 days no update in order, when will the goods arrive. There is no customer care or customer service to reach out. Quitely changed the expected delivery with no communication.

Ordered on the 9/6/26 cancelled on the 9/6/26 no problem there. They then decided to take the money out of my bank on the 15/6/26 it was reserved but that disappeared on the 11/6/26 it then appeared again as a transaction on the 15/6/26. Obviously can’t get hold of them as they never reply to emails. No phone number.
I’ll give it a few days and I’ll contact the bank and report it.
I won’t be using this company again and I wouldn’t recommend anyone else to either.
I can confirm that the funds were returned,

Very disappointing experience. The package was returned by the courier and never delivered to me, yet I have been waiting more than five weeks for a refund. Customer service now says the return inspection may take another 2–4 weeks, even though I never received the item. The refund process is extremely slow, and communication has not provided any clear resolution. I cannot recommend this company based on my experience.

All these negative reviews made me think twice about using E-ville to buy my new TV set - but I'm glad I did!

I bought a discounted TCL 65C7K TV with 3 weeks estimated delivery time and I am impressed with the handling of E-ville.
When the estimated delivery date was closing in they offered me a slightly more premium TV instead but the following day the C7K came in from the supplier and they sent it. Got it two days later.

Clean delivery, affordable price and efficient communication.

E-ville lost in ARN case but still will not honor the recommendations.

Recommend not to buy anything from this company!

I am unimpressed. The product was not shipped for a week with no information provided at all. The TV came being handled by transportation in the wrong way but luckily appears undamaged. It does seem that this is an open box item that was installed previously. This was not mentioned.

My experience with E-Ville was extremely frustrating and unnecessarily complicated.

Communication with customer support was very slow and inefficient. Simple questions often took several days to receive a response, and in many cases the answers did not address the actual issue that was being asked.

Throughout the process, the support representative Björn repeatedly asked for information that had already been clearly provided earlier in the conversation. It often felt as if my messages were not being read carefully, which forced me to repeat the same explanations multiple times.

At one point, the discussion even became mixed up with an unrelated product, which created further confusion and delayed the resolution even more.

Because of these delays and misunderstandings, a limited-time campaign related to my purchase expired while I was still waiting for a clear response from customer support. This situation could easily have been avoided with faster and more attentive communication.

In addition, I also received a defective product and unfortunately the company was not solution-oriented in handling the situation. Because of this, I had to submit a complaint to ARN (Allmänna reklamationsnämnden) in Sweden.

What should have been a simple customer service case turned into a long and frustrating back-and-forth process that lasted weeks.

Based on this experience, I unfortunately cannot recommend E-Ville. Customer support needs significant improvement in terms of response time, understanding customer messages, and resolving issues efficiently.

I hope the company will review this case and contact me to resolve the situation properly.

Jag har haft en väldigt negativ upplevelse med detta företag. Jag fick en TV med tydliga fel (ljusläckage och pixelproblem) och reklamationen skickades in direkt med bilder och video. Till en början bekräftade företaget felet och erbjöd kompensation eller byte. Senare ändrade de helt sin ståndpunkt, tog in TV:n i nästan två veckor och skickade sedan tillbaka den med påståendet att “ingen avvikelse hittats”.

Informationen jag fick var långsam, motsägelsefull och skapade onödiga förseningar och frustration. Kundtjänsten erbjöd ingen verklig lösning och bad mig istället kontakta myndigheter.

Ärendet är nu anmält till ARN på grund av hanteringen.
Jag rekommenderar att man är försiktig om man överväger att handla här. Kommunikation och ansvarstagande var långt under förväntan.!

I had a very disappointing experience with this company. I received a TV with clear defects (light leakage and pixel issues). I reported the problem immediately with photos and videos. At first, the company acknowledged the issue and even offered compensation or a replacement. Later, they changed their position completely, requested a return, kept the product for almost two weeks, and then sent it back to me claiming “no fault found”.

The information they provided throughout the process was inconsistent, slow, and created unnecessary stress and delays. Their customer service offered no real solution and told me to contact consumer authorities instead of taking responsibility.

I have now escalated the case to ARN due to the way this matter was handled.
If you consider buying from this company, I strongly recommend being cautious. The communication and reliability were far from acceptable.!

My problem wasn’t necessarily cause by them, as I ordered a product through cdon, which actually came through e-ville (not really disclosed in any way during purchasing). Their delivery times are staggeringly slow, it would take them the better part of a month to ship a cable from Finland to Denmark. Their customer service was however very helpful and my order was cancelled and refunded within hours of first contact. That was really nice, so kudos to you! Maybe don’t sell your product through cdon, as they are absolute trash and would tarnish your reputation.

I have ordered detergent but they haven't sent anything, no information/update. Then I asked them to cancel my order and return my money back. It has been 10 days and still no answer. Never use this website.

Watch out, they don't deliver, give you a fake tracking number, but nothing is shipped.

I bought my first mobil phone some price was over 1000 swedish kronor. Ulefone Power Armor 19 phone.
Quality is good and price very good. Not long time when mobil phone coming to my home. Everything works good. My phone also today. Very easy sim card change and can load battery without cabel. Fast charge system. To me positive experience.

Good products and solid phones. Customer service goes extra mile to make my day. Last order was a charging cable which they didn't have in their online shop but they arranged that for me anyways.

Worst store!!!
I bought toothbrush stand (UV-hammasharja- ja hammastahna-annostelija) and it never came. While buying it showed delivery dates as 3-11.2 and today is already 10.2 and in the web profile it still shows not shipped. I tried to email contact customer service and no reply.
I don't recommend this e store. E-ville is evil.

Fast delivery, very good and professional service. I love my bike.

I did bought phone, paid and E-ville block ANOTHER amount of my money on my account for over a month. They did not help only ansvered that they do not know what to do with it. I do NOT reccomend them as place for shopping.

A techincal error occured and they had "misplaced" my payment. Had I not reacted, I would never have gotten my order. Afterwards, they said they made a "small error" and tried to compensate me with a useless memory card. Take your business elsewhere, to a company that actually cares and will give good service, even if they faulter.