Proshop.se Reviews 

I have received a damaged game. The foil and box were cut through the entire length and sent to me like that. Oh well, it happens.
I have contacted customer support and requested a replacement. I have provided photo documentation from opening the package.
The customer service representative stated in the e-mail that they noted that I want a replacement of my product. They created a label for me and I have sent my game back. They clearly stated that my product will be replaced, not refunded and the label is free. I have that in writing.

After 10 days I have asked for a follow up and suddenly I received money back. I was charged 79 SEK for the return label without any clarification. I have everything documented including invoices and written statement from the customer representative.

This is outrageous.
I don’t see how am I here to blame and be stolen from.

Proshop: 10+ weeks to do what should have been done from day one.

My previous review was flagged by Proshop and removed because I mentioned the names of the employees involved. So here it is again — no names, just facts.

An OWC enclosure was faulty from day one. Proshop couldn’t troubleshoot it, so I spent four weeks working directly with OWC. OWC diagnosed the unit as faulty and recommended a replacement. Proshop was informed, and I offered the complete correspondence as evidence. It was ignored.

Instead of replacing it, Proshop sent the unit to a third party. I was even told I could potentially receive the same faulty unit back.

After approximately 10 weeks, Proshop finally confirmed what OWC had already determined weeks earlier: the unit was faulty and needed to be replaced.

And according to the latest update, I may finally receive the replacement on September 14 — if everything goes according to plan. That would be roughly 11+ weeks after purchase.

All this time, emails, delays and frustration — just to arrive at the exact solution I requested from the beginning.

A defective product is bad luck. A warranty process like this is a choice.

I’ve completely lost confidence in Proshop.

Once was enough. Never again.

Edit:

Hi,

I understand what you are saying, but the facts remain the same.

You received my faulty unit on 21/07, and it then sat in your warehouse for approximately two weeks before being processed. According to your latest update, I am now expected to receive the replacement on 14/09.

That is almost eight weeks of waiting from the moment you received the unit.

I don't need another explanation about your internal process, holidays, or the 30-day warranty timeframe. Customers have responsibilities and jobs too, and we cannot simply leave things unattended for two weeks and expect that to be considered acceptable.

At this point, I have waited long enough. I simply expect you to deliver the replacement as promised on 14/09.

Very good prices and astounding customer support. Both consumer and b2b customer support are fast and helpful.

Bought three computer monitors from them late last year. One of them had signs of dirt / fingerprints on the polarizer. Leading to a pretty distracting smudged look to content on the display. They refused to exchange the item or acknowledge the issue.

Now one of the three has suffered a panel failure. Essentially unusable and unfit for purpose. They refuse to offer a replacement until their technicians can be bothered to power it on to confirm the issue. It's been over a week and the monitor sits in their warehouse as of yet untouched.

Say what you will about big tech companies, but their competitors would not treat paying customers this poorly.

In case you're wondering, the third monitor has an awful green tint on the left side of the display. Based on my past experiences with them, I'm not even going to bother to try to have them make it right. At least it's usable.

Received a harddisk where the original factory seal was broken from and when trying to use the disk in my NVR, I received a disk failure message. Returned it immediately, but need to pay for return freight cost and still waiting for my refund after a week. Not a good experience at all!

Great pricing, prompt shipping and delivery - original LEGO products.

Products are always delivered as listed.
Shipping is very quick and reliable.

Bought a armor 25t pro here,when it arrived the thermal camera was broken despite it being brand new.Its been over a month since I returned it and they received it.All the information I’ve gotten is that it was sent to an external workshop on the day before their ”30 day” dead line.This despite their website saying that phones and computers ALWAYS get sent to an external workshop.In that case why did it get sent after almost a month and not instantly?! It almost feels like they are dragging out the process deliberately…

Edit:

Hej Maja, tack för svaret.

Jag uppskattar att ärendet nu är löst med en återbetalning. Däremot vill jag upplysa om den ekonomiska konsekvensen: telefonen kostade 3818 kr när jag köpte den hos er, men priset för samma modell ligger idag runt 4990 kr hos andra återförsäljare. Det innebär att jag inte kan ersätta produkten utan att själv stå för en betydande mellanskillnad, trots att felet fanns redan vid leverans.

Jag hade hoppats på en lösning som inte lämnar mig i en sämre ekonomisk situation än vid tidpunkten för köpet

Fast Delivery, Reduced in Price and eactly the right length that I needed.

Very fast delivery, and the product was good.

The delivery within Sweden is fast! And the price is lower than the other providers.

fast delivery of the product! thumbs up for that!

Great prices, fast shipping, and you get exactly what you paid for. What else could you ask for? The time that you order affects when they ship, but if you order early in the day, they’ll ship the same day. At least, that’s how it was for me. Shipping is pretty standard if you ask me — if you’ve shopped from other Swedish electronics stores then this won’t feel new to you. My order took two days to end up in my hands which is on the faster end of electronics stores that can take up to four days.

I do not know what else to add; it’s just a pretty good option if you feel ripped off by other stores or just want more choice. 10/10, would recommend.

Reliable and fast delivery, smooth process.

The printer looks exactly like the online photos and matches the description perfectly. It arrived safely and works great right out of the box.

Delivered on time. Product work as expected

Delivery times are changed by the website and items are not delivered on time. Other than that the object was delivered as advertised.

Everything went smoothly. The delivery came in a few days.

Always reliable and with competitive pricing. Amazing!

Good as usual. Great service and fast delivery