dazydog.com Reviews 

36
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers had a great experience with this company. Customers genuinely love the fantastic quality of the orthopedic dog beds, noting that they provide wonderful joint support for older pets and look stylish in any home interior. People also frequently mention how much they appreciate the practical removable covers and waterproof liners that make everyday cleaning very easy and straightforward. However, some customers also noted frustrating issues with unexpected shipping delays and a distinct lack of communication regarding missing orders. A few consumers also mentioned that certain fabric covers felt a bit thin or that the zipped covers were extremely difficult to remove.

What people talk about most

Product

Users describe positive interactions with product, noting that dogs of all sizes love the comfy, supportive,... See more

Quality

Customers expressed great satisfaction with the overall quality, highlighting durable materials, supportive... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising the exceptional support, kind... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff & shop in Cronulla are top notch, the products are truly fantastic, my Aussie Bulldog is of an age where arthritis is a big problem,these beds are giving him great support & comfort as he a... See more

Rated 5 out of 5 stars

I have been using Dazy Dog products for many years now and their products are second to none. From their beds, to their covers and their revolutionary quick covers I can’t rate this company highly e... See more

Rated 5 out of 5 stars

My 11 year old kelpie absolutely loves her new bed! Perfectly supportive for her joints, and she sleeps so well in it. I bought her the large so she can stretch out (she’s not a curler) and the bo... See more

Rated 5 out of 5 stars

Great orthopedic beds. The foam is perfect and the circle is great for dogs that like to curl up when they sleep, but also stretch out - I have a 7 kg mini foxi and he loves it. Had a quality issue on... See more

Company replied


Company details

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 80647830484

  1. Pet Store
  2. also in
  3. Pet Supply Store

Contact info

3.9

Great

TrustScore 4 out of 5

36 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 55% of negative reviews

Typically replies within 2 weeks

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3.9

All reviews

(36)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sensational quality and design

My dog loved the first bed so much, we purchased a second one for him during the sales! Our border collie went straight on the bed both times while we were trying to assemble it because he was so happy! 😁 We are very happy with the quality of the bed and the practicalities of being able to remove the cover so it can be washed. Have been recommending Dazy Dog to friends who have dogs. The orders arrived promptly and emails kept me updated regarding shipment. Highly recommend Dazy Dogs!

3 November 2026
Unprompted review
Rated 5 out of 5 stars

Amazing product

Amazing product, our dog loves it! So soft and supportive. We ordered the fern corner bed puffer & It looks great in our lounge too. Have just placed another order for a crate bed.

30 October 2026
Unprompted review
Rated 5 out of 5 stars

The staff & shop in Cronulla are top…

The staff & shop in Cronulla are top notch, the products are truly fantastic,
my Aussie Bulldog is of an age where arthritis is a big problem,these beds are giving him great support & comfort as he ages..💯

22 October 2026
Unprompted review
Rated 5 out of 5 stars

Rating 5 stars because our labrador…

Rating 5 stars because our labrador loves his comfy dog bed!! We searched far and wide for a durable and comfy dog bed with a washable cover and Dazy Dog delivered. We ran into an issue in our now-discontinued dog covers, and the customer service at Dazy Dog was really great. Under their warranty, we were able to recieve a replacement. Clear, quick and kind communication. We will be repeat customers for sure! Thank you!

28 October 2026
Unprompted review
Rated 5 out of 5 stars

I procrastinated for a long time

Wonderful service, exactly as described, delivery was on time. I have 4 Dachshunds that share the same Dazy dog corner bed and so far see no signs of bad wear or tear on cover or protector nor do i see any signs of mould thank god and our bed is half on tiles and half on carpet near the front door. I procrastinated for a long time to buy this bed due to price, as one of my dogs has special need for comfort and stepping hight due to having IVDD surgery. Im very happy i gave this one a go as so far it beats all beds over the years i have bought for eye pleasing comfort and easy to clean and put back together. Will buy again if need.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Our dog loves it

The bed arrived quickly. The instructions to put it together could have been a little clearer, but common sense prevailed. Our 34kg greyhound loves this bed, and the bolsters are great to support his long neck, which he loves to drape over the edge. It looks very stylish and neat in our home and doesn’t sag like other dog beds. Seems to be great quality

4 October 2026
Unprompted review
Rated 5 out of 5 stars

Cavaliers love Dazydog!

We have purchased a medium dog bed and a large crate mat for our two Cavaliers. We have snuggly winter covers, every day Boucle covers and cooling summer covers and a variety of colours. All styles come with a waterproof liner and you can also get a tough liner for rough dogs. The quality is excellent and customer service is great as it is in Australia. Highly recommend!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely great products

Absolutely great products, worth every penny. My 8 yr old american bully has arthritis in her back end and gets up so much better in the mornings since buying the memory foam bed. The water proof liners are great too, if the bed gets wet just pop all the covers in the wash and the foam under neath stays dry. Recently purchased the memory foam mattress for the lounge room and it’s great. Would highly recommend the memory foam beds for arthritic dogs, it has done my girl wonders. Good turn around times too, I’m in WA and didn’t wait long at all for the products to arrive.

17 August 2026
Unprompted review
Rated 1 out of 5 stars

Just a rip off

Did my dog like the bed? No. But I thought it might take a while to grow on her. Did it grow on her? - no. She mainly used it to rub her nose on after walks which slowly but surely ripped apart the dog bed cover. For $159 for a bed cover I would expect far better quality. I decided to buy a couple of the throw over covers. They arrived and were far too big, I have to return and pay for the return myself. You would think they would have measurements for the covers and beds on their website but they don’t.
Honestly it’s just a rip off. My dog prefers her $80 bed from petbarn that she’s had for 4 years.

11 September 2026
Unprompted review
dazydog.com logo

Reply from dazydog.com

Just to clarify, we’ve checked your orders and the bed you purchased was a Large, while the two Throw Over Covers you later ordered were XL, which is why they were too large.

Our covers correspond directly to our bed sizing.

Rated 1 out of 5 stars

DISAPPOINTING TO SAY THE LEAST 0/10

$850 order took 7 weeks to be dispatched. During this timeframe there was a significant lack of customer service with some emails not replied to and others after a week. The product itself is also disappointing with the zipped cover being extremely difficult to remove and is not waterproof, therefore making it unsuitable for patients, older pets and puppies. All in all terrible experience with dazy Dog. Rachael Veterinarian

9 June 2026
Unprompted review
dazydog.com logo

Reply from dazydog.com

Hi Rachael, we’re sorry again for the unusually long delay with your EOFY order. This was outside our normal dispatch timeframe and we apologise for the experience.

Yes removable outer cover itself is not waterproof. The bed has a separate 100% waterproof liner around the foam, while the outer cover is designed to be removable and machine washable.

We do note that you have since placed another order with us after leaving this review, so we’re a little unsure where things currently stand, but we hope your latest experience has been a better one.

Rated 5 out of 5 stars

Highly Recommended

I have been using Dazy Dog products for many years now and their products are second to none.
From their beds, to their covers and their revolutionary quick covers I can’t rate this company highly enough.
Their customer experience is exceptional and I highly recommend this small business 😊

1 September 2026
Unprompted review
Rated 5 out of 5 stars

My 11 year old kelpie loves her Dazy Dog bed

My 11 year old kelpie absolutely loves her new bed!
Perfectly supportive for her joints, and she sleeps so well in it. I bought her the large so she can stretch out (she’s not a curler) and the bolster height is perfect for her to rest on without straining her neck.
The choice of colours and fabrics was extensive. The delivery lead time was great, and the way they pack the beds is smart….it filled out immediately after opening it, whereas I’ve had other beds that took a week to take the shape.
The fact they have an elasticated slip cover is phenomenal….one is on the bed, while the other is being washed.
After spending too much money on bigger brand beds, that weren’t the right size, or the bolsters too high, I cannot recommend the Dazy Dog Bed highly enough.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

This is a great product for my Great Dane.

This is a great product, which was delivered promptly. My 70 kg Great Dane is so comfy..it provides good support for him. I got the biggest size available.
The bed is of good quality with a removable washable cover.
Definitely recommend!

24 August 2026
Unprompted review
Rated 1 out of 5 stars

Dazy Dog Done Dirt Cheap!

I bought an XL Dog bed from a lady whose dog had just passed away prior to getting to use the new bed. The bed cover, protective sleeve and foam inserts were brand new, in perfect condition. After only a few months, when I went to wash the cover for the 2nd time I noticed there was mold on the foam inserts. The slip covers are quite thin, but the bed had only ever been used inside, so not sure how moisture or mold developed in such a short time. I contacted Dazy Dog to see if they would replace them, but as I did not have a reference number for the sale, they refused. Having spent a good deal of money on this bed, it is very disappointing that the company doesn’t stand by its product and give their customers the satisfaction of a quality, long lasting product. My poor senior dog was much more comfortable sleeping on his Dazy Dog bed, which now needs to go to landfill after only 5 months use. After sending through photos of the mold on an otherwise perfect foam and asking kindly for assistance, I have been ghosted. Dazy Dog doesn’t care about their customers.

14 July 2026
Unprompted review
dazydog.com logo

Reply from dazydog.com

Hi Tracy,

We feel it is unreasonable to expect warranty action on a third-party purchase when you were unable to provide any details about who you purchased the bed from, an original order number, or any way for us to verify the original purchase. As you told our team, you “no longer have the contact details”. Had you been able to provide us with some information that allowed us to verify the original purchase, the outcome may well have been different.

We also did not “ghost” you. Our team replied to you multiple times, reviewed your photos, escalated your request to management and provided an outcome. Unfortunately, it simply wasn't the outcome you wanted.

Rated 5 out of 5 stars

Have bought 3 beds from Dazy Dog to…

Have bought 3 beds from Dazy Dog to have them in different rooms for our two dogs. They are excellent quality and it's great being able to buy extra covers to suit your decor. Our big dog loves being able to nuzzle his head into the corners or hang off the side. Highly recommend as a comfy bed that's easy to clean.

12 July 2026
Unprompted review
Rated 1 out of 5 stars

Extremely disappointing experience.

Extremely disappointing experience.

I placed my order on 9 June, with an estimated dispatch date of 7 July. That date came and went without any update.

I had to follow up myself, and on 17 July I was told the delay was due to a higher-than-expected volume of orders and a warehouse relocation. I was also told they were “hopeful” my order would be dispatched the following week. That timeframe has now passed as well, and I still haven’t received a dispatch confirmation, tracking details or any clear indication of when my order will actually be sent.

What frustrated me most was the response I received. Rather than providing a firm dispatch date or taking any real ownership of the delay, the message basically came across as: keep waiting indefinitely or take a refund. I don’t want a refund. I want the order I paid for to be dispatched within a reasonable timeframe.

Delays happen, but customers shouldn’t have to continually chase a business for basic updates after waiting this long. The lack of communication, vague timeframes and dismissive “wait or refund” approach have made the whole experience incredibly frustrating.

Think twice before ordering unless you’re prepared for a very long wait and little to no communication along the way.

26 July 2026
Unprompted review

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