PetPost Reviews 

Placed my first order of dog food with Pet Post. Not only was it the best price but delivered to my door 2 days later. Awesome would highly recommend 👌

Placed an order 1st October and it wasn't a small order it was over $150 and I also set up an auto delivery for the item. After being ignored when I emailed the business, I decided to cancel my order and the auto delivery. Seconds after I sent another email once again asking for the order to be cancelled, I received an order has shipped email from Pet Post that my order ok fair enough I can always do with extra dog food. Today I received a refund from the business which must mean my order isn't on its way at all and was never shipped. I had to order with another pet food business during the time I wasn't sure if my Pet Post order had been shipped and now I have to wait for that order (from a very reliable business) and now I am all but out of dog food and have had to go in store. The idea is you don't have to do this when you order online. Customers are important surely so why muck them around especially when it involves fur kids.

The cheapest price I could find for my cat's food, ordered and delivered in 48 hours - very impressed and will be ordering from them again.

We ordered some Hills cat food and it arrived 2 days later. Much cheaper than Petbarn or some of the other brands.

I nearly didn't use Pet Post because of the negative feedback, but I'm glad I did

Compared the price for Science Diet ID for my cat and PetPost was the best. And the delivery is super quick even arriving on weekends. It’s my go to now.

Seems like a good website to begin with. Until you want to access your account and modify or cancel anything. Refuses to accept my password, even though its the only password I have ever used. Refuses to send me an email to reset my password. And now has locked me out of my account for putting in the @wrong@ password to many times. Customer Service refuses to reply to my messages.
DO NOT USE THIS SERVICE!! Steals your money,

Amazing customer service!

Twice we have had dogs pass away with orders on their way to us. First time they were able to have the order redirected on route and refund us. This time they have refunded and issued us a return label.

Avoid PetPost - this review and many others show the same issues of taking money, not fulfilling orders and not bothering to communicate - repeatedly.

They took payment for an item they didn’t have, left the order sitting untouched for over a week, and only disclosed the issue when I chased them.

The product had already been discontinued, yet it was still being sold.

Their explanation was that the order hadn’t even been looked at after a week..

This isn’t a delay - it’s a breakdown in basic business operations.

Selling unavailable stock and holding customer funds without communication is unacceptable.

I love the quality and variety of their products. Pricing is good too. The communication from placing the order to delivery was excellent. I’m now setting up regular deliveries to get even better prices.

PetPost deserve more stars. I had a repeat delivery happening and had to return the food after one of my cats sadly passed away and the other went off this particular brand. They refunded me all the food before I had returned it, including old orders, and said I could either return the food offering free postage or donate it to a pet shelter. This is awesome service! Totally recommend

Good variety of products, great prices, and quick delivery.

I rated this an excellent company after several purchases. They offer quality product, lowest prices, great customer service, free postage to my area with very prompt delivery in sturdy packaging. I now rate them above excellent due to my last order with one mix up made by me and one by them. They not only sorted both issues out quickly and in a friendly manner, the replacement item arrived within 36 hours. Additionally, Vanessa L and Brooke T went beyond their duties to assist me with the technical problems I was encountering on my end. They both have excellent communication & problem solving skills and were very patient in taking all the time required to answer my many questions. Our pet supplies will all be from Pet Post in the future. I recommend this company highly on product, prices, customer service and especially their after sales service.

Lost my purchase due to bad reviews for deliveries. Scared to even give them a go!

Excellent customer service from Shelley very helpful. Pet post is the most reliable and affordable option for my diabetic baby’s needs I have been saving at least $30 on each order and the delivery is always on time.

I have received all of my PetPost orders very quickly, and their products are priced competitively. I'm leaving a 5 star review for customer service because there was a mix-up with my order - mostly my fault - and customer service was helpful with sorting it out. I appreciate that they have a dedicated customer service number and someone actually picks up the phone promptly, unlike other major online pet stores. My only criticism is that they should enhance their website to enable a customer's main profile to have a shipping address, which will prevent the need for customers to update shipping addresses for all repeat orders individually, which can lead to oversights (as was the case for me).

Petpost are dodgy, never gave me updates regarding my parcel was rude on the phone and refused a refund. I never recied my parcel even when I ordered it over a week ago. I was supposed to recieve it today, and Australia Post stated it had been delivered, but when I followed it up it had been returned to sender.

Scam. Uncontactable. Can’t login in my account, but still send auto delivery to my email and charge me

Atrocious customer service.
First repeat order now at 8 days without any updates. Several attempts to contact Pet post with zero communication back. This is our 3rd and final order with them.

Had 1 successful order. Then subscription was due and the website would not let me login to change it nor change my password. Webchat is useless, a human takes ages to get back to you and the issue is not resolved. I am cancelling it all and will shop elsewhere. They literally have zero effective customer service, which in today's era is ridiculous. Management needs to look at this as it seems like they lose customers often.

Unfortunately I believed what is on website stating they were selling an updated product line but they sent me an outdated product - I won’t trust the website again and despite contacting customer service there was no response to my complaint - thankfully plenty of other good pet sites to choose from