Guardsman UK Reviews 

Easy process from start to finish.

Happy with the results and the information given before and during the process

Don’t waste your money taken out this cover. They leave for nearly a year after you have contacted them. And then not the work that was required. Avoid

Gentleman called was very polite, and explained what he was going to do to sort some minor scratches on my suite, leather, and one serious hole that appeared. He did a grand job. Thank you.

Had insurance on two electric recliners, as they cost over a grand each, noticed the leather had come away by my head, only about 2cm round. They made the excuse it was caused by the oil in my hair, I move from chair to chair, the other chair is fine. I think this should have beed pointed out BEFORE we bought the chairs, bought from DFS. I shall also be having a word with them! Total con.

Extremely happy with the repair. The sofa looks as good as new. The engineer was on time and friendly. Thank you!

Here we go again, after numerous phone calls to GUARDSMAN and after my last complaint on here which was July 28th, still nothing, aparently what i need for my sofa is coming from Hong Kong , this is what i get told everytime i contact, my 1st contact was 1/01/2026, a technition arrived 19/02/2026, to date nothing but excuses, and no part has arrived, i called into DFS to seek more advice to be told "speak to a manager at GUARDSMAN" tried that no chance,
So nearly 9 months of same emails, same excuses, as in my first complaint i will say again, i certainly do NOT recommend this company, Do not let DFS talk you into going with GUARDSMAN get your own insurance. My suggestion to you GUARDSMAN.. is Order another sofa to be delivered by Christmas please, or a full refund of what we were paid in good faith, endorsed by DFS. because i am sure the part i am waiting for will not be here before then Christmas. And please no altermated answer, of we will look into your complaint, i will welcome a call from a Manager.

Repaired leather sofas brilliantly neat tidy and polite.

Very happy with the service and quality of work being done. My furniture is like new! It was the best decision ever to get this cover when bought my furniture.
Everything went smoothly, without any unnecessary stress. Staff was absolutely amazing and went above and beyond my expectations! Thank you

What a dreadful experience with the combination of DFS furniture & Guardsman. I had cause to register a claim on a warranty with DFS, administered by Guardsman in July when the recliner on our sofa stopped working. The engineer came and identified that we needed a replacement power cable to solve the issue. He offered to leave us one about one metre in length even though the original was almost 5 metres away; we asked him to order a new one, having measured the length before leaving us. When it came it was only 3 metres long - useless. Several requests for the correct cable on the customer hub went unanswered so I took the bull by the horns and rang the provider who had sent the original on Guardsman's behalf to be told they hadn't been asked for an alternative by the company. Still no-one was telling me anything. I put a message on the hub but the incident had been "closed" because they'd sent a cable and thought that was it; nobody reading my messages. 3 weeks after my last message I called Guardsman to be told they had agreed a goodwill gesture so I could source a cable and get it myself! Nobody had told me. They did then send the GOGW and I found a suitable cable on Amazon, ordered it and got it next day. Should have done it myself in the first place

I submitted a claim on 2nd June for some accidental damage to and for a fault in the controller of my recliner chair, which made the chair unusable as the chair no longer rises or reclines. On 19th June I had not heard anything and could still not use my chair, so I complained to Guardsman. They replied on 22nd June saying that they considered the complaint resolved as a technician's appointment had been made. However the technician did not attend until 2nd July, and was unable to repair the chair. Guardsman assured me that a repair would be forthcoming. I have called several times to chase it up. It is now 3rd September and there has been no further technician's visit, and I still have a non functioning chair.
As a disabled person I am severely inconvenienced by not being able to use my recliner chair. I am unable to walk and find it very uncomfortable to sit in normal non reclining chairs and so I spend a lot of time in pain or in bed. It is affecting my mental health. It is for this reason that I spent a considerable sum on the insurance, so that in the case of faults or accidents, I could rely on a prompt repair service. I have explained all of this to Guardsman staff, who have multiple times assured me that they will have a resolution by the end of the day, blaming lack of response from suppliers or lack of availability of parts, but I have not had any satisfactory resolution. Indeed I have only had one technician's visit two months ago and the chair was not repaired as part of that visit.
Guardsman told me my complaint had been resolved as the technician's appointment had been booked. But this did not resolve my problem, as more than two months later my chair has still not been repaired. It is unacceptable. I feel if they can't repair the chair they should replace it. I should also receive a refund of my insurance premium as they have not been able to provide the repair service I was promised.

Alun provided an excellent service, very professional and friendly - would highly recommend.

Professional repairs to our leather cream sofa the chap was on time friendly & knowledgeable

Excellent communication regarding timing of visit. The stain was completely removed quickly and efficiently. Exceptionally helpful and professional service in all respects.

Very professional. Turned up on time and did an amazing job. Wouldn’t even know the stain had been.

Elliott is a very professional technician and a credit to your company

Great service from logging call to service department and confirming date for repair
Engineer was very friendly and called me before arrival, quick and easy repair and helped put sofa back

I had a very quick response, communication was excellent and the repair was so good it was impossible to detect once completed and dried. Very happy with the overall experience and would recommend this service.

The repair was good just the time it takes to get it done.Stuck with a recliner in the open position for 2 weeks I blame DFS for shoddy goods

Prompt service and stain remover was very helpful and professional with stain fully removed.