Pott'd UK Reviews 

129
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers had a great experience with this company. Customers frequently praise the wonderful quality of the creative products and the fun, beautifully packaged craft kits that make ideal presents for loved ones on special occasions. People also highlight the exceptionally helpful and responsive customer service team that goes above and beyond to quickly resolve any minor unexpected issues. Some reviewers were not happy with unexpected delivery delays, tracking difficulties, and severe courier problems affecting their timely order arrivals. A few consumers also experienced frustrating communication gaps and extremely prolonged waiting times regarding pre-ordered seasonal items during busy holiday periods.

What people talk about most

Product

People report positive experiences with product quality, highlighting how well-put-together and beautiful the... See more

Customer service

Customers report positive experiences with customer service, highlighting quick responses and helpful support... See more

Order

Reviewers highlight ambiguous aspects of order experiences, reflecting a strong division among consumers. On... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While many reviewers highlight... See more

Quality

Reviewers mention positive feedback about quality, noting that the items feel well made and look great.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Edit: Since posting my original review they have replied to my emails, offered me a 30% off voucher for a single item AND chased up my order, it arrived today (28th Nov). They said there was a probl... See more

Rated 4 out of 5 stars

Firstly love the website and the portfolio of kits available. It was a bit of a lengthy process ordering the kits with discount codes not working and then the 3 for 2 not applying but the customer... See more

Rated 5 out of 5 stars

Great little buissnes perfect for rift ideas and crafting with kid that certainly gets missed these days .perfect delivery cute products we are grown ups but really enjoyed the father's day bundle the... See more

Rated 5 out of 5 stars

My daughter bought the two mug kit, paints and paint pens as a gift for me, for Easter. We had a lovely Sunday afternoon painting the mugs together. Mum and daughter time is so rare with busy schedule... See more


Company details

  1. Art Supply Store

Written by the company

What began as a cosy lockdown project has grown into a creative community. Pott’d started as a way to swap doomscrolling and screen time for something a little more joyful. We found that working with air dry clay wasn’t just fun - it was grounding, creative, and surprisingly therapeutic. So we set out to share it. No studios. No stress. Just beautifully designed DIY kits packed with everything you need to get started, plus videos, tutorials, and a community that’s cheering you on every step of the way. Fast forward to today, and we’re proud to be helping thousands of people slow down, switch off, and get their hands messy with our bestselling air dry clay & pottery painting kits. Whether it's making home décor, personalised gifts, or just playing with a new hobby, we believe creativity should be easy, fun, and good for the soul. We now offer a range of beautifully packaged DIY kits – from candle-making and jewellery to ceramic painting – designed to make crafting simple and stress-free for beginners and seasoned makers alike. With a growing creative community, a podcast, and partnerships with mental health charities, our mission is simple: to help more people feel better through creativity. Let’s get crafting. ✨


Contact info

4.1

Great

TrustScore 4 out of 5

129 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(129)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good indoor date idea or family

It was a great experience to have especially with my partner, we had a good time even if it’s not his thing haha good memories to keep and drink with, just drinking with it and remembering the time we made it is just 💛✨✨✨ I loved it. Good business and good quality of cup and well noted instruction!!! Recommended 🔥🥰 no lies booooo~~~💛

21 July 2026
Unprompted review
Rated 5 out of 5 stars

10/10

10/10 - will use again! Obviously the products are wonderful and what attracted me to the company, however it's the customer service that I wanted to praise. The courier lost my items and as soon as I contacted pott'd they dispatched new ones the very same day and kept me informed of all updates. Well worth the wait.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Great little buissnes perfect for rift…

Great little buissnes perfect for rift ideas and crafting with kid that certainly gets missed these days .perfect delivery cute products we are grown ups but really enjoyed the father's day bundle they had will definitely be ordering again highly recommend 👌

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Bundles

The bundles that I specifically were looking for were out of stock. I was told in May that they would be back in stock around the 2nd week of June, when they weren’t I emailed and someone called Rona was very very helpful and managed to get together what I needed, the day after it all arrived. It’s perfect for the event I am organised and we are so excited to use them! Great customer service and great looking products!

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Great activity !!!

We absolutely loved the Pott’d Paint a Travel Mug Kit! It was such a fun and relaxing activity, and everything you need is included in the box. The instructions were easy to follow, making it perfect for beginners, and the quality of the mug is amazing. I loved being able to create something unique that I can actually use every day. Such a great gift idea or weekend activity for anyone who loves getting creative!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Honestly the best customer service I’ve…

Honestly the best customer service I’ve ever had. I ordered an extra set of travel mugs by mistake (I didn’t realise there were two in a set already) and asked for a refund and I have been given a refund AND told to keep the additional set. I don’t need them now but I’m sure they’ll make a lovely present for someone in the newer future! Thanks so much for your kindness!

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Screen-free family fun

I absolutely love this product! I had a great experience from start to finish. Shipping was quick. The travel mugs, paints, accessories, and information pamphlets looked and felt of high quality. We kept thinking they would make great gifts for teachers and grandparents. I painted the travel mugs with my husband and toddler on a Saturday morning and it took about 2 hours. You can wash the paint away before curing it in the oven if you don’t like the design. Really fun family activity!

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Love It!!

Love the product and the admin team are incredibly helpful and nice!! The paint turn put really well and it is definitely a great way to create more memories!!

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Lovely and kind :)

Lovely product, prompt delivery. Realised on delivery that I'd ordered two sets of two mugs by mistake (I only wanted two mugs), completely my error, I contacted them to request a refund and return, they have refunded and let me keep the additional set to gift or use .. so incredibly generous and kind as it was absolutely my own silly mistake!

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Really quick response to queries

Really quick response to queries, very pleasant customer service team who went above and beyond- special thanks to Rona for helping me!
Very speedy delivery also. Would buy from again!

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Great customer experience

Had an issue when ordering in their site, and accidentally left the wrong address. Fortunately my experience in dealing with their customer support was great and they were able to send another parcel to my correct address, even after having a problem dealing with evri.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

The set for self-toning is great

The set for self-toning is great. It is suitable for beginners and also for people who tone regularly, so it is worth it whether regularly or once. It's fun, and it's possible alone, with children, or with a group of friends. The set contained enough tone and color, and also tools to work the tone. The customer service is also very friendly.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful staff who were so helpful

After placing an order for the wrong product (my fault completely), I reached out to try and get this rectified. I received a prompt response and Rona got the problem resolved quickly. The service was exempt. I can’t wait to to receive the kits 😊

22 April 2026
Unprompted review
Rated 5 out of 5 stars

great customer service

Speedy delivery, amazing customer service. packaging is lovely. no quibble when something was wrong with my order just sorted it out. would defiantly use again!!

15 April 2026
Unprompted review

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