Get Laid Beds Reviews 

I bought the 160 × 200 cm Shoreditch because I specifically wanted a quality solid-wood space-saving bed.

Instead, I have been left for almost two weeks(!) with a large unusable bed frame occupying the room and my new mattress lying on the floor.

The bed was supplied with incorrect structural short rails. The slats themselves are the correct size and correctly drilled, but because the wrong rails were supplied, the slat holes cannot align with the support battens of the assembled frame.

Get Laid Beds checked the measurements I supplied and confirmed that replacement short rails were required.

Mistakes happen. What has turned this into such a disappointing purchase is what happened afterwards.

I explained repeatedly, clearly and very politely that this was an extremely time-sensitive problem and that I had only a limited window in which I needed the bed to be made usable.

Grace from customer support told me that the replacement rails would be dispatched on 3 September with DHL. I was subsequently told that the replacement had already been booked with DHL.

3 September passed. No dispatch confirmation. No tracking number.

At approximately 5:00 am on Friday morning I wrote asking whether the replacement had actually been handed over to DHL and requesting the tracking number.

Almost twelve hours later, shortly before the weekend, Grace replied:

“Let me have a look into this for you.”

Nothing further followed before the weekend.

I obviously cannot know why the response came when it did, but after waiting almost twelve hours for that one sentence and then being left without the promised information for the entire weekend, it felt less like somebody taking ownership of an urgent problem and more like my message had simply been cleared from an inbox before the working week ended.

That is an extraordinary experience after buying an expensive bed that arrived with incompatible structural components.

There is another part of the experience that surprised me at this price. The slats are predrilled, yet the battens they are screwed into have no corresponding holes or even positioning marks. You have to measure and position every slat yourself.

Assembling this bed feels less like an invitation to bring a quality solid-wood bed into your home and more like having a carpenter mock you for previously buying furniture from warehouses such as IKEA.

And then, after taking the time to measure everything carefully, I discovered that the supplied structural parts made correct installation impossible anyway.

At minimum, I expected the manufacturing mistake to be corrected quickly, carefully and with communication that reflected the inconvenience caused.

I first contacted Get Laid Beds about this problem on 28 August. When Grace told me the replacement rails would be dispatched on 3 September, I reasonably hoped to receive them by 5 September, or at the very latest by 7 September. That date has now arrived.

This inquiry is now more than ten days old. The manufacturing fault was acknowledged, replacement parts were promised, and yet I still have no tracking number and no confirmation that the rails have even been handed over to DHL. From my side, it appears that virtually nothing has happened.

I bought a space-saving bed. Instead, I have spent these ten days with an unusable frame occupying precious space and my new mattress on the floor, while repeatedly chasing Get Laid Beds for the correction of their own mistake.

Mistakes happen. What matters is what a company does once they happen.

This is what Get Laid Beds has done with mine.

For anyone still wondering whether I would buy from Get Laid Beds again: I just want to get rid of this half-assembled bed as soon as possible and get my money back. I’ve completely lost confidence in their ability to fix my problem within a reasonable amount of time.

And if the replacement rails don’t fit, or look like they’ve been made in a hurry, who would accept that after paying this much?

Probably my mistake. I initially read the name as Get Laid Beds, not Get F’d Beds.

I recently bought my third bed from Get Laid Beds. In the end I am as pleased as the first two. Such good quality products that are solid and easy to assemble. And reasonably priced too. A couple of niggles with my third one: the instructions for the additional storage unit I ordered were not included, but Elisha at customer support responded promptly with emailed instructions on the same day way after normal business hours. My thanks to her. I was able to complete the storage unit assembly that evening, but there was a slight mismatch between the instructions and the available number of screws and other bits available in the delivery. I have a load of such things available to me in my toolbox so it didn't stop me completing the assembly. If the completeness of the storage product as delivered (including instructions and fixings) matched the main bed unit then it would have been a 5* experience. Nevetheless, overall I am pleased.

Elisha at get laid beds has provided the most amazing customer service. I wanted to arrange custom measurements for my bed and she helped me understand how it worked, gave me all the information and responded very quickly to all my emails. I have now ordered my bed :) Thank you Elisha for all your help. 5 star customer service.

Spencer showed us around the showroom and talked through our requirements for a bed for our new soft space. Spencer was very knowledgeable and knew all the measurements/information we needed.

We just ordered our bed frame, mattress, and mattress protector today with the help of Spencer. We are new to the country and Spencer graciously and willingly repeated himself on a couple occasions, when we needed him to. His explanations were thorough and he was very friendly. Much appreciated!!

All good, Aaron and Sean were quick and professional to get the bed setup.

Aaron and Sean were efficient, polite and friendly. The new bed was assembled speedily. I am very pleased with both the service and the continuous contact from Get Laid Beds.

Delivery was on time and handled superbly by Aaron and Sean. Got the boxes to the room in no time and explained everything I needed to know. Thanks guys!

A very nice showroom no ifs or buts just what you want and where it is, i would say if your going to buold your dream there maybe have a coddee machine so people can feel refreshed wislt they talk but Elisha was very helpful so credit to her

Superb product quality and 5* delivery / assembly of the bed by Aaron and Sean.
Great communication and updates throughout the bed purchase and manufacturing process. I recommend Get Laid beds and the storage divan 100%.
p.s. the oak bed frame is a beautiful blend of rustic and contemporary that perfectly matches the rural setting

Paulo and Tyler put my bed together. There was good communication throughout, from letting me know their arrival time through to how to look after the bed properly (ottoman storage). They made it super quickly and were in and out within 45 minutes. Plus they were very friendly, which makes it a nicer experience!

Spoke to Spencer on the phone at get laid beds, was so helpful and polite, nothing was to much trouble.

Delivery from Aaron and Sean - friendly guys took shoes off, worked very quickly.

Aiden and Ashley were punctual and very professional. They made the bed without any issues. Thanks

Paulo & Tyler were amazing, I was late, they waited for me and then managed to fit the mattress through a very narrow staircase!

Expert delivery and build today from Ashley and Aidan. They were bang on time and professional, friendly and polite. They explained the warranty and put everything exactly where we wanted it.

Fabulous customer service by Elisha. Super helpful and very prompt with a special order.

Adam and Tyler were brilliant. Very accommodating with a sat nav issue and then got everything set up so effectively. Can't recommend enough.

Sean & Aiden provided a efficient and professional service.Very Happy !