Sheree from Beckleys Coachline was very helpful and explained which insurance was best for me for my tour.
Company replied
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The travel agent offered this insurance package as an option for me to consider. The application process was quick and easy to complete. The medical assessment online was very straightforward. I w... See more
Company replied
Too early to tell as I am still waiting for my claim outcome. Frankly I booked for luggage delay, damage or loss. I have the email communication I had with you that my main purpose was to have insuran... See more
Company replied
Clear policy description of what was covered. I had to claim for a small overseas doctors visit which was paid although the review process took a few weeks but now problems. I would use again.
Company replied
Company details
About Go Insurance
Written by the company
Specialist travel insurance for New Zealand travellers.
Go Insurance does one thing. Not a bank, not an airline, not a general insurer with a travel product on the side. Travel cover is the whole business.
WHY TRAVELLERS CHOOSE GO
✓ Claims handled by our own team, never a third-party administrator.
✓ Many existing medical conditions assessed and covered at the point of purchase.
✓ Build your own policy - remove the cover you do not need.
✓ 21-day cooling-off period on Go Leisure policies.
What we cover
Our leisure travel insurance comes in three cover levels - Go Basic, Go Plus and Go Elite - as single trip or annual multi-trip policies. Go Ultra sits above them for higher-value trips. We also write group travel insurance and corporate travel insurance, along with specialist cover for sailing, destination weddings and dental travel.
Every policy includes overseas medical expenses and repatriation, personal liability, COVID-19 overseas medical and travel expenses, and 24-hour emergency assistance.
Build the policy around your trip
Cancellation and curtailment, property, disruption and legal expenses are optional modules you can add or remove. Add only the extensions your trip needs - snow sports, golf, water sports, cruise or business. Take out what you do not need and the premium comes down. We call it bespokability.
Existing medical conditions and older travellers
Many existing medical conditions are assessed automatically during the quote, with a clear answer before you commit and no extra cost where eligible. Conditions outside those parameters go to our underwriting team for individual review, where an additional premium may apply. We consider travellers up to age 89 through automated quoting or in-house medical screening, and beyond that by individual referral. We have a medical specialist on staff.
Sports, activities and adventure travel
A long list of activities is automatically covered on an amateur or recreational basis - hiking, cycling, snorkelling, surfing, kayaking, bungy jumping, quad biking and more. Snow sports, scuba diving, golf and water sports are available as extensions rather than reasons to decline you. Snow sports cover includes equipment, lift passes and lessons, and piste closure or avalanche cover at your pre-booked resort.
Cancel For Your Reason (CFYR)
Available on Go Ultra, Cancel For Your Reason reimburses up to 75% of your non-refundable trip costs, to a maximum of $50,000, when you cancel for a personal reason standard cancellation cover does not include. It must be added when the policy is issued, within three days of your first trip payment, and at least seven days before departure. You need to cancel at least 48 hours before your scheduled departure. It does not cover cancellations caused by events outside your control such as government actions, travel bans or border closures.
Claims and emergency assistance
Go Insurance New Zealand is supported by our own team in Brisbane. Your claim is assessed by us, not handed to a third-party administrator or an outsourced call centre, and the people assessing it work alongside the people who wrote the policy. That is why we can give straight answers on complicated claims. Emergency assistance runs 24 hours a day on +64 918 2505. Full contact details are on our contact and emergency assistance page.
Buying a policy
Quote and buy online in a few minutes, or through a travel agent or broker using Oskar, our policy issuance platform. Cover is issued as soon as you pay, with your Certificate of Insurance and policy documents sent electronically. Group and corporate policies are quoted individually by our team rather than bought online.
Questions before you buy? Call us on 0800 082 647. Travelled with us already? We read every review here - the good ones and the difficult ones.
Go Insurance is a registered trading name of Go Unlimited Pty Ltd, coverholder at Lloyd's. Policies are underwritten by certain underwriters at Lloyd's. Lloyd's holds financial strength ratings of A+ (Superior) from A.M. Best, AA- (Very Strong) from S&P Global and AA- (Very Strong) from Fitch Ratings. Benefit limits, conditions and exclusions apply to every section referred to above. The information here is factual information only. It is not financial advice and does not take into account your objectives, financial situation or needs. Read the policy wording at goinsurance.co.nz/policy-wordings before deciding whether this insurance is right for you.
Welcome to Go Insurance
Written by the company
- Award-Winning Travel Insurance
- Travel confidently with Go Insurance – where expertise, integrity, and award-winning service meet. Your journey begins with us.
21-Day Cooling Off Period
Change your mind and get your money back
Cancel a Go Leisure policy within 21 days of issue and we will refund everything you paid.
Three things need to be true: your trip has not started, no claim has been made, and you cancel within the 21 days.
After that you can still cancel any time in writing. We refund the unused portion of your premium, less our administration costs and any taxes or charges we cannot recover.
Full terms are in the policy wording.
Three things need to be true: your trip has not started, no claim has been made, and you cancel within the 21 days.
After that you can still cancel any time in writing. We refund the unused portion of your premium, less our administration costs and any taxes or charges we cannot recover.
Full terms are in the policy wording.
Contact info
Cover built around your trip
4.0
Great
24 reviews
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Sheree from Beckleys Coachline was very…
Sheree from Beckleys Coachline was very helpful and explained which insurance was best for me for my tour.
29 July 2026
Reply from Go Insurance
Hi Shona,
Thanks for your lovely review. We’re pleased to hear Sheree from Beckleys Coachline was so helpful in explaining the insurance options for your tour.
We appreciate you choosing Go Insurance and hope you have a fantastic trip.
– Go Insurance New Zealand
Reply from Go Insurance
Hi Patricia,
Thanks for your review. We’re pleased to hear you found our team helpful.
We appreciate you choosing Go Insurance New Zealand and wish you safe and enjoyable travels.
– Go Insurance New Zealand
Practical and effective solutions
I just had the opportunity to have a one day travel insurance. I just the cover and it was quick.
9 July 2026
Reply from Go Insurance
Hi Renuka,
Thanks for your review. We’re pleased to hear arranging cover for your one-day trip was quick and straightforward.
We appreciate you choosing Go Insurance and wish you safe and enjoyable travels.
– Go Insurance New Zealand
Reply from Go Insurance
Hi Katherine,
Thanks for your wonderful review. We’re delighted to hear you received excellent service.
We appreciate you choosing Go Insurance and wish you all the best for your travels.
– Go Insurance New Zealand
Easy to fill out
20 June 2026
Needed travel insurance and the person…
Needed travel insurance and the person on the phone had all the info needed and was efficient at processing our insurance request
20 June 2026
Reply from Go Insurance
Good to hear, John, and good on your agent for the steer. We work closely with agents on both sides of the Tasman, so you're in safe hands. Safe travels.
Reply from Go Insurance
This is the best kind of trip, Kim - the one where the cover just sits quietly in the background and you never have to think about it. Glad it worked out that way, and thanks for travelling with us. Here's to many more easy ones.
Too early to tell as I am still waiting…
Too early to tell as I am still waiting for my claim outcome. Frankly I booked for luggage delay, damage or loss. I have the email communication I had with you that my main purpose was to have insurance for luggage. And that is where I got caught out in the fine print.
2 May 2026
Reply from Go Insurance
Thank you for your feedback, Steve.
We understand how frustrating it can be when a claim outcome does not align with your expectations, particularly when luggage protection was an important factor in choosing your policy.
Your claim has now been finalised and assessed in line with the terms, conditions and depreciation provisions outlined within the Product Disclosure Statement.
We also appreciate the time you took to speak with our team throughout the process and value your feedback regarding the clarity of cover explanations provided prior to purchase. Feedback like this is important and helps us continue improving how we communicate policy coverage to customers.
– Go Insurance
Fast efficient service.
19 April 2026
Reply from Go Insurance
Thank you for your review, Kenneth.
We’re pleased to hear you found our service fast and efficient. Providing a smooth and simple experience is something our team works hard to deliver, so we really appreciate your feedback.
– Go Insurance
Reply from Go Insurance
Thank you for your review, Lyn.
We’re glad to hear you felt protected while travelling. Even when a claim isn’t needed, having peace of mind is exactly what travel insurance is there for.
We appreciate you choosing Go Insurance and hope to assist again on your future travels.
– Go Insurance
it was all over the phone so and…
it was all over the phone so and professional
so helpful with it also
22 March 2026
My overseas trip was cancelled
My overseas trip was cancelled on day of departure, I emailed the next day asking to pause the policy till I rebooked. Unable to. Had to cancel, still waiting for refund
22 March 2026
Reply from Go Insurance
Hello Ian,
We are sorry to hear about the disruption to your travel plans.
We can see that you contacted our team after your scheduled departure date, and your request was reviewed with our underwriting team based on the information provided. Following this review, your policy was cancelled and a refund was processed.
Refunds are handled via your payment provider and can take a few business days to appear, depending on your bank.
If you have not yet received the refund or would like us to check the status for you, please contact our New Zealand team at infonz@goinsurance.co.nz or on 0800 082 647 and we will be happy to assist.
– Go Insurance
Done well..
10 March 2026
Reply from Go Insurance
Hello Greg,
Thank you for your review.
We are pleased to hear that your experience was a positive one. We appreciate you taking the time to share your feedback and for choosing Go Insurance.
– Go Insurance
Reply from Go Insurance
Hello Sue,
Thank you for your feedback and for choosing Go Insurance.
We understand that price is an important consideration when choosing travel insurance. Our policies are designed to provide a high level of cover and support, but we appreciate that value can be perceived differently depending on individual needs and circumstances.
Your feedback is important to us and will be taken into consideration as we continue to review our products and offering.
– Go Insurance
Unfortunately we had to cancel our…
Unfortunately we had to cancel our trip. Our refund was processed promptly with no fuss.
10 March 2026
Reply from Go Insurance
Hello Ian,
Thank you for your review.
We are sorry to hear that your trip had to be cancelled, but we are pleased that your refund was processed promptly and without any issues.
We appreciate you taking the time to share your experience and hope we can support you again in the future.
– Go Insurance
Reply from Go Insurance
Hello Adele,
Thank you for your review.
We are glad to hear that you found the process quick and easy. Making things simple for our travellers is something we always aim for.
We appreciate you choosing Go Insurance and wish you a great trip.
– Go Insurance
Travel Insurance for Europe
Clear policy description of what was covered. I had to claim for a small overseas doctors visit which was paid although the review process took a few weeks but now problems. I would use again.
15 June 2025
Reply from Go Insurance
Hello Tim,
Thank you for taking the time to share your experience.
We are pleased to hear that the policy wording was clear and that your claim for the overseas doctor’s visit was paid. Claims assessments can sometimes take a little time while the necessary information is reviewed, but we are glad the matter was resolved for you.
We appreciate your feedback and are delighted to hear you would choose Go Insurance again for future travels.
– Go Insurance
Reply from Go Insurance
We are sorry to hear that you feel this way about your experience.
Travel insurance claims are assessed based on the information and supporting documentation provided, and in some cases a claim may not meet the policy requirements. When that happens, our claims team will always explain the decision and the reasons behind it.
If you believe there is additional information that was not considered, or you would like the decision reviewed, we encourage you to contact our team directly so we can look into it further.
– Go Insurance
Reply from Go Insurance
Hello Rosemary,
Thank you for your lovely review.
We are pleased to hear that the process was easy and that your cover provided peace of mind for your travels. That is exactly what travel insurance is there for.
We appreciate you taking the time to share your feedback and wish you safe and enjoyable journeys ahead.
– Go Insurance
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