Buygames.PS Reviews 

24,716
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,828 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being extremely helpful, friendly, and resolving various account issues very quickly. People note that purchasing games on the platform is completely straightforward and assistance is always delivered with remarkable speed. However, some people mentioned that customer service agents could sometimes be quite rude or abruptly close active chats without solving problems. A few consumers also reported frustrating issues with purchased accounts eventually stopping working or experiencing ongoing difficulties with product access. Buyers expressed disappointment when expected items did not match their original expectations or when refunds were difficult to secure.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising agents for their fast and helpful... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick responses and... See more

Service

Customers had positive experiences with service, frequently praising the brilliant assistance provided by... See more

Response time

People report positive experiences with response time, praising the team for being quick to answer questions... See more

Product

Consumers find product experiences to be mixed with both high satisfaction and frustration. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Andy fixed my problem super quick and the game works as expected. Would recommend, just follow the instructions as mentioned in their guides and there should not be a problem. If you are stuck, you ca... See more

Rated 5 out of 5 stars

Brilliant,quick and easy ,I had help off EVA who made the whole purchasing and installing really easy ,plus the prices are fantastic

Rated 5 out of 5 stars

Ive bought off buy games several times now.. great games and great customer service.. so quick to answer questions.. Sam was really helpful.. thanks guys!

Rated 5 out of 5 stars

I had a problem with a xbox account i bought, and i started the chatbot. Then asked to talk with a human operator... It takes 2 minutes with Andy to resolve my problem, very reactive, love him ! Thank... See more


Company details

  1. Video Game Store
  2. Gaming service Provider

Written by the company

BuyGames.PS started as an Ebay store in 2015. Having great success and holding a consistent number of loyal customers we decided to make our own store where we could improve the quality and speed of our services. We are selling exclusively game accounts for PS and Xbox. Unlike many other sellers out there, we had always sold only new accounts and refused to sell accounts that previously belonged to other people, knowing the risk those accounts could be actually stolen or hacked. We are constantly monitoring our services and we are carefully listening to the feedback we get from our customers so we can continuously transform and improve our business. For more questions please consult the F.A.Q on our website or contact the Live Chat Support from our page.

Buy Games the SMART Way!

Instant delivery- You'll be able to Download and Play the game immediately

Instant delivery- You'll be able to Download and Play the game immediately
LIFE TIME GUARANTEE for ALL our Products

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

25K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(24,716)

2,911 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service! I had an issue and got in touch with a customer support agent named Andy. He guided me through the entire process and resolved my case in under five minutes.

Thank you so much for helping me get access to my account, Andy. I really appreciate the fast and professional support!

6 September 2026
Unprompted review
Rated 1 out of 5 stars

A total scam with control over you.

Just so you guys know they changed how things work. They made it that you can no longer get your own verifivation code, this made it that you no longer are able to make the account yours with your own verifivation. they made their self verification-codes webside to somthing else so people are not able to change stuff from websides and phones and only being able to log in with the console. not only that this is a scam, but also they went this low to control the accounts better.

I did have history with them and i bought a lot of games, but now they cnaged their sytem and they became this greedy company, im really disappointed.

6 September 2026
Unprompted review
Rated 4 out of 5 stars

Code Problem

I was having trouble getting a verification code but when requesting a agent, Andy solved the situation really fast.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Amazing support from ANDY

Amazing support from ANDY. Everyone I contact the live agent on the site, they’re always so helpful.
Got me back into my account in 2 mins. Thanks Andy !

6 September 2026
Unprompted review
Rated 1 out of 5 stars

Very bad experience – no respect for customers

I bought an EA Sports FC 26 PS5 account.
I played on it yesterday and everything worked fine.
Today the password was wrong.
They deleted my original account and kept giving me replacement accounts.
Every time the email and password they sent me did not work.
I tried many times with different accounts and nothing worked.
The support does not respect customers.
They threaten to ban you if you ask for a working account.
Very disappointing service. I do not recommend this site.

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Very bad service

Very bad service, the support is just laughing at me in the live chat after I write a complain and explain my issue

4 September 2026
Unprompted review
Buygames.PS logo

Reply from Buygames.PS

Hi Vytautas, I am very sorry for the unprofessional behavior you experienced in chat. This does not represent our standard of service. Please reach out to our live support once more and ask to speak with a supervisor so we can address your original issue properly.

Rated 1 out of 5 stars

thought I was buying a key

thought I was buying a key - not very obvious on the page that its an account. Asked for a refund and they told me where to go. Said they were a Hong Kong based company and couldn't care less about UK law

4 September 2026
Unprompted review
Buygames.PS logo

Reply from Buygames.PS

Hi Alistair, I apologize for any confusion regarding the product format. While digital account sales are final as per our terms, we want to ensure you can play your game. Please ping our live chat so an agent can walk you through the setup process step-by-step.

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