Beauty Bliss New Zealand Reviews 

25
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

There was an issue with the local post office and I couldn't receive the original shipment---the company sent me a new one very quickly. Very nice and responsive customer service rep as well. Wish the... See more

Rated 1 out of 5 stars

It's hit and miss if you're going to get products advertised. Also against NZ law to advertise products not in stock. If drop shipping this has to be made clear to the consumer. Bought and paid for... See more

Company replied

Rated 5 out of 5 stars

I was really nervous to buy from beauty bliss because theyre arent many reviews on other websites and because I haven't brought makeup online. Package arrived in one day and had the sweetest lil drawi... See more

Rated 5 out of 5 stars

Ordered yesterday, got today! With a little chocolate surprise too! Would definitely shop again. Communication excellent. Delivery super fast.

Company details

  1. Beauty Product Supplier

Written by the company

Beauty Bliss is a carefully curated, independently-owned cosmetics and beauty website. We're a small team dedicated to bringing the best in makeup, haircare and skincare to New Zealand and Australia.


Contact info

4.0

Great

TrustScore 4 out of 5

25 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(25)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! My order arrived incredibly quickly, and when I had a question about one product and another item arrived damaged in transit, the team responded promptly with a friendly and helpful explanation. They immediately arranged a replacement for the damaged item with no hassle at all.

It’s always reassuring to buy from a company that stands behind their products and genuinely cares about their customers. I’m very impressed with both the service and the fast shipping, and I’ll definitely be ordering from them again. Highly recommend!

18 June 2026
Unprompted review
Beauty Bliss New Zealand logo

Reply from Beauty Bliss New Zealand

Thank you so much for the great review! Sorry to hear about the damaged item, we hope the replacement arrives safe and sound :)

Rated 5 out of 5 stars

What a great company this is

What a great company this is. There was no mucking around. My order was dispatched quickly and I received the next day. Thank you So Much. I am very happy with my purchase. Will most definitely deal with Beauty Bliss again.!!!

30 April 2026
Unprompted review
Beauty Bliss New Zealand logo

Reply from Beauty Bliss New Zealand

Yay! Thanks for the awesome review! :)

Rated 5 out of 5 stars

Amazing service

Amazing service. My order arrived so very promptly and my husband is so delighted with his new hair brush. I had spent many hours trying to find the one he wanted. So many thank yous no more searching.

29 April 2026
Unprompted review
Beauty Bliss New Zealand logo

Reply from Beauty Bliss New Zealand

Yay, thanks for the great review! :)

Rated 5 out of 5 stars

Super easy site to use

Super easy site to use , good selection and some great specials . Super speedy confirmation emails , Many Thanks you guys x

25 March 2026
Unprompted review
Beauty Bliss New Zealand logo

Reply from Beauty Bliss New Zealand

Yay! Thanks for the awesome review!! :)

Rated 4 out of 5 stars

Easy process

Easy process. Quick response email to my order .
Reason us 4 is that I've only just order ed so not yet received my product. Thank you

20 March 2026
Unprompted review
Rated 2 out of 5 stars

Have not received my produkt purchased…

Have not received my produkt purchased 2 weeks ago, no reply to mails, can you please send me pedi pro or money back ?

26 February 2026
Unprompted review
Beauty Bliss New Zealand logo

Reply from Beauty Bliss New Zealand

Hi, we are a small business (beautybliss.co.nz) based in New Zealand and don't ship to Norway. Are you sure you ordered with us? If so, please let us know and we will of course sort this out right away! support@beautybliss.co.nz

Rated 1 out of 5 stars

I used their chat line to enquire about…

I used their chat line to enquire about a product. 18/2/26 late AM. Person who responded knew little about the product and took a very long time to respond to my questions. Did not inspire any confidence to buy their products.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Super Fast Service

Super fast from ordering to receiving my parcel!

19 June 2025
Unprompted review
Beauty Bliss New Zealand logo

Reply from Beauty Bliss New Zealand

Yay! Thanks for the great review! :)

Rated 1 out of 5 stars

Advertised items not in stock

It's hit and miss if you're going to get products advertised. Also against NZ law to advertise products not in stock. If drop shipping this has to be made clear to the consumer. Bought and paid for olaplex shampoo and conditioner on 25 march. No communication from Beauty Bliss re courier, emailed 31st march to ask; paid for this order 6 days ago but haven't received any info or a tracking number yet? Can you please confirm when this order was shipped? They didn't have the advertised items in stock and thought they might get them 3/4/25. I explained if they weren't shipped to me by 3/4/25 to please refund. Beauty bliss emailed to say items not in stock 3/4/25, refund arrived back in my account 4/4/25.

25 March 2025
Unprompted review
Beauty Bliss New Zealand logo

Reply from Beauty Bliss New Zealand

I'm devastated to have received a 1 star review for this but concede that this was our fault. We had high demand during our Olaplex sale and our incoming stock shipment was delayed by 7 days.

We do not operate a drop shipping model - we have products that move into an 'In Stock with Supplier' status where we order them in when we're out of stock. We explain this in many places on our website, however in this instance the shipment took longer than the estimated time. It was a disappointing situation for us and we're really sorry.

I'm glad to see that the refund was received and once again apologize for this failure on my part.

~ Toni (Owner)

Rated 5 out of 5 stars

Quickest delivery, great quality

Awesome, quality products, easy to maneuver website. The quickest delivery I've ever had, arrived the very next day! Will buy from here again :)

13 August 2024
Unprompted review
Beauty Bliss New Zealand logo

Reply from Beauty Bliss New Zealand

Yay! Thanks for the great review! :)

Rated 1 out of 5 stars

I purchased the Australis clear mascara…

I purchased the Australis clear mascara and it made my eyes itchy and red.
I emailed Beauty Bliss straight away , no response at all,
It's been a couple of weeks

26 July 2024
Unprompted review
Beauty Bliss New Zealand logo

Reply from Beauty Bliss New Zealand

Hi Tiri, I'm so sorry to hear this, we haven't received any emails about this product. Please can you email us again or try my personal email toni@beautybliss.co.nz as I'm keen to sort this out for you. ~ Toni

Rated 5 out of 5 stars

Fast delivery

I placed my order on Monday after lunch and received the parcel on Tuesday morning.
It's the first time I used Beauty Bliss but now I am a client for sure.
They even sent a chocolate and samples! Love it.

20 February 2024
Unprompted review
Beauty Bliss New Zealand logo

Reply from Beauty Bliss New Zealand

Yay! Thanks for the awesome review!

Rated 5 out of 5 stars

Good company

Good company, great service and fast delivery.Highly recommended ,will use again in the future.Thank you

12 October 2023
Unprompted review
Beauty Bliss New Zealand logo

Reply from Beauty Bliss New Zealand

Thank you for the great review!! :)

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