Advertised items not in stock
It's hit and miss if you're going to get products advertised. Also against NZ law to advertise products not in stock. If drop shipping this has to be made clear to the consumer. Bought and paid for olaplex shampoo and conditioner on 25 march. No communication from Beauty Bliss re courier, emailed 31st march to ask; paid for this order 6 days ago but haven't received any info or a tracking number yet? Can you please confirm when this order was shipped? They didn't have the advertised items in stock and thought they might get them 3/4/25. I explained if they weren't shipped to me by 3/4/25 to please refund. Beauty bliss emailed to say items not in stock 3/4/25, refund arrived back in my account 4/4/25.
Reply from Beauty Bliss New Zealand
I'm devastated to have received a 1 star review for this but concede that this was our fault. We had high demand during our Olaplex sale and our incoming stock shipment was delayed by 7 days.
We do not operate a drop shipping model - we have products that move into an 'In Stock with Supplier' status where we order them in when we're out of stock. We explain this in many places on our website, however in this instance the shipment took longer than the estimated time. It was a disappointing situation for us and we're really sorry.
I'm glad to see that the refund was received and once again apologize for this failure on my part.
~ Toni (Owner)