I am thrilled with Bette-food.com! The product selection is big, I can find my favorite healthy snacks, super foods and many more organic essentials. I will definitely order from here again and will r... See more
Company replied
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See what reviewers are saying
I love the products from Better Food. My favorites are the nut cream and the protein granola. Hmmmmm yummy
Amazing and delicious product and fast delivery! I ordered the hazelnut wafer pack. They were 16 in a pack for a very good price. I also checked the ingredients and everything they promised on the pac... See more
Company replied
The products are as good as description. The parcel dispatch time and delivery time is too long than expected and shipping fee is costly even my order is above EUR90. I don't think I will buy it ag... See more
Company details
Written by the company
Bett’r gehört zur Markenfamilie von Smart Organic. Smart Organic wurde 2009 mit dem Ziel gegründet, gesunde Lebensmittel für alle bezahlbar und genussvoll zu machen. Heute zählen wir zu den führenden Herstellern und Distributoren von Bio-Lebensmitteln in Europa. Über unser Netzwerk aus Distributions- und Handelspartnern sind unsere Produkte in über 60 Ländern erhältlich – in der EU sowie in Asien und Amerika. Den Großteil unserer Produkte stellen wir stolz in unserem eigenen Werk her. So behalten wir jeden Schritt der Produktion im Blick und können ausschließlich hochwertige Bio-Zutaten sorgfältig auswählen. Unsere Herstellung ist bio-zertifiziert und nach dem internationalen IFS-Standard für Lebensmittelsicherheit und Qualität auditiert – mit 97 % Konformität.
Contact info
Smart Organic GmbH, Pilgrimstraße 6, 50674 , Köln, Germany
- +49 7804 501 9990 / +359 878 94 93 42
- shop@smartorganic.com
- better-food.com
4.2
Great
271 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Not the SmartOrganic we knew
Out of stock of products even though in stock indicated on website
Late despatch
Lack of communication and in a different language every time
Delivery passed on to another company which delivered at very last moment of the agreed delivery
17 February 2025
Reply from Better Food
Thank you for your feedback, and we apologize for the issues you've experienced with your order. We're sorry for the delay, stock issues, and communication challenges. 🙏
We’re working on improving these areas to provide a better experience in the future.
I don't have any complain
I don't have any complain. They forgot to include one of the products of my order, but I contacted them via email, they replied promptly and they sent it without any extra cost. The quality of the products is very good.
3 February 2025
Reply from Better Food
Thank you for sharing your feedback! We're glad to hear that your issue was resolved quickly and that you're happy with the quality of the products! 😊
very fast shipping and cute packaging
12 December 2024
Reply from Better Food
Wir schätzen dein Feedback sehr – vielen Dank! :)
Great products and great customer service
Not only the products are great but also the customer service. I had a problem with my order and the customer service reacted immediately and solved the issue.
18 September 2024
Reply from Better Food
Dear Silviya, thank you for your feedback ❤️
I am thrilled with Bette-food.com
I am thrilled with Bette-food.com! The product selection is big, I can find my favorite healthy snacks, super foods and many more organic essentials. I will definitely order from here again and will recommend it to my family and friends!
17 July 2024
Unprompted review
Reply from Better Food
Thank you!
They just doesn't care about customers
I placed the order 3 weeks ago and am still waiting for it. The package was probably lost by the courier, but I am the one who must resolve the situation. It feels like BettrFood just doesn't care.
5 July 2024
Reply from Better Food
Hallo Bence! We are truly sorry for the inconvenience you’ve experienced with your order. Please know that our support team is always here to assist, and we are doing everything we can to resolve such situation as quickly as possible. If you have any questions or need assistance, please do not hesitate to contact our customer support.
High quality organic products
High quality organic products; very good taste and excellent customer experience! Highly recommended!
21 April 2024
Unprompted review
The best snacks
Natural ingredients, great taste. The best snacking option I've tried! :))
20 April 2024
Unprompted review
Reply from Better Food
Hello Reneta, thank you so much for your review 😍
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