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Written by the company
Hi, wir sind Chase. Die neue Digitalbank in Deutschland.
Wir machen Banking überraschend unkompliziert – mit einer intuitiven App, die auf die Bedürfnisse des deutschen Marktes zugeschnitten ist. Wir folgen dabei unserem Anspruch, dass Banking einfach, flexibel und persönlich sein sollte, damit du das volle Potenzial deines Geldes ausschöpfen kannst. Als Teil von JPMorganChase gehören wir zu einer der größten Banken weltweit und bringen globale Erfahrung mit: Weltweit nutzen schon über 80 Millionen Kund:innen Chase. In Deutschland starten wir nun mit unserem Tagesgeldkonto.
Disclaimer: Chase ist in den USA, dem UK und Deutschland als Teil von JPMorganChase verfügbar. In Deutschland wird Chase von J.P. Morgan SE betrieben.J.P. Morgan SE, 10833, Berlin, Germany
3.9
597 reviews
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Chase rejected my application for a simple savings account without any explanation. Just a generic message saying they couldn’t open an account. Frustrating and completely opaque, a terrible impression.
Reply from Chase
Thank you for your feedback. We are sorry that the onboarding process was not to your satisfaction. Please feel free to contact our Customer Service under 0800 7124200.
JP Morgan Chase excellence in banking
J.P. Morgan Chase is, without any doubt, the best bank in the United States of America. It has consistently demonstrated a willingness to work constructively with their clients.
My personal experience with J.P. Morgan Chase has been nothing short of exemplary. From its tellers to its banking advisors, every interaction has reflected an exceptional level of professionalism and service. I have yet to encounter another bank that matches this standard.
Led by one of the brightest minds in finance, Jamie Dimon, J.P. Morgan Chase distinguishes itself through strong financial management, exceptional leadership, and the quality of its people. Everyone I know who works there speaks highly of the organization, which is a testament to its culture.
If every bank operated with the same intelligence, integrity, and commitment to its customers, the world would be a better place.
I highly recommend J.P. Morgan Chase.
Reply from Chase
Thank you for your positive feedback. We are happy you are please with our offer and choose to bank with us.
Customer service is really bad. There is no attention in English. Late replies and no way to fix the recurring problems.
They mistakenly rejected two SEPA bank transfers and charged 100€, because they mismatched it with a SWIFT transfer instead, although the transfer was between two EU banks, and subsequent transfers where correctly considered as SEPA. Tried several times to get a refund for they mistake but there is no way, just standar answers through chat.
Not recommended, there is no help is case of errors or problems. Don't imagine how much could you lose without any help in more severe cases.
Reply from Chase
Thank you for your feedback. Our customer service is geared toward the German market and German-speaking customers. We regret that the payment processing did not meet your full satisfaction. We will take your comments on board and forward them to the relevant team.
This bank makes managing money stress free. Is it a smart and safe choice for me as someone opening my first ever bank account.
Reply from Chase
Thanks for your feedback. We are happy you choose us and welcome to Chase.
Great bank that was the best decision that I made to join them
Reply from Chase
Vielen Dank für dein positives Feedback! Wir freuen uns dass du dich für Chase entschieden hast.
Since from 2 months i am trying to login into my application but i am not able to login. Everytime i call, need to raise the tickets , need to explain everything again then too no solution. Furthermore, without any information tickets are been closed. No solution no further inquire or confirmation. What is this? It is really irritating . Is this the service provided by J P Morgen? Complete dissatisfied.
Reply from Chase
Vielen Dank für dein Feedback. Wir bedauern, dass die Eröffnung deines Tagesgeldkontos nicht so reibungslos erfolgte, wie von dir erwartet.
Falls du Hilfe benötigst oder weitere Fragen hast, melde dich bitte bei unserem Support unter 0800 7124200.
Reply from Chase
Thank you for your positive feedback!
Reply from Chase
Thank you for your feeback. We are continuously working to improve our processes and our customer experience.
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