My coworker told me about this website when I mentioned I was trying to get the complete collection of Blacksad. I genuinely am so glad she did. They had every book that I needed. I didn't have to buy... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was able to get the title I wanted securely, without issues, and at an excellent price. I much prefer doing business with Organizations over Commercial entities. It made me happy to order from Boo... See more
This was my first time ordering through their website, and I am incredibly impressed. My items arrived exactly on time, which is always a huge plus. What really stood out to me was the care put into t... See more
Their shipping is always quick! This time there was a slip up when USPS delivered my package so I contacted Bookshop.org's customer service. I got a timely reply and my books arrived shortly thereafte... See more
Company details
Written by the company
Bookshop.org is an online bookshop with a mission to financially support local, independent bookshops. We believe that bookshops are essential to a healthy culture. They are where authors can connect with readers, where we discover new writers, where children get hooked on the thrill of reading that can last a lifetime. They are also anchors for our communities -- owned, staffed, run and full of real people who have a genuine love of books and reading. As more and more people buy their books online, we wanted to create an easy, convenient way for you to get your books and support independent bookshops at the same time. If you want to support a specific bookshop, select them from our map and they’ll receive 30% of the cover price (or almost all of the profit) on your orders for a year. Otherwise, 10% of the cover price of your order will contribute to an earnings pool that will be evenly distributed among participating independent bookshops each month. By design, we give away the vast majority of our profit to bookshops, publications, authors and the many others who make up the thriving, inspirational culture around books and reading.
Contact info
United States
- info@bookshop.org
- bookshop.org
4.8
Excellent
59K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order arrived unsealed so no book
Order arrived unsealed so no book. Replacement promised though
2 September 2026
Disappointed that my first book from…
Disappointed that my first book from you was little rough looking. Not majorly damaged but not what I expect when purchasing a new book.
2 September 2026
I LOVED this experience
I LOVED this experience. It was a great way to order a book AND support small bookstores. I will definitely use this again (and again)!
2 September 2026
Availability was the key!
You had a book everyone else was out of and got it to me quickly. Thank you!
2 September 2026
Great selection and quick shipping
Great selection and quick shipping. I will be shopping with you again!
2 September 2026
This place is a scam
This place is a scam. First they send email that the book I ordered was on its way…that book was not the book I ordered, then when I did receive they had sent a book I would never have brought. Impossible to get hold of them.
Would obviously never do business with this scam shop again.
4 September 2026
Unprompted review
Excellent service
Excellent service. Delivered promptly and packaged well. Beautiful book from cover to cover. Purchased for a gift after reading my own copy.
2 September 2026
I received my books promptly
I received my books promptly, and they were packaged well. I was happy to find the books I bought and support independent bookstores too.
2 September 2026
Excellent service..
2 September 2026
I'd Buy From This Seller Again
On time. Well packaged. Book is in good condition. I'd buy from this seller again.
2 September 2026
The newly released author’s…
You had the newly released author’s paperback edition that I could not find in stock at my usual shopping center or online bookstores, and delivery was quick.
I shall add you to the top of my list of online stores for future books I’ll be shopping for.
Thank you!
2 September 2026
Kept delivery promise.
2 September 2026
You deliver fast and on time
2 September 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.