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Au Peptide Labs 

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Research Institute
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Rated 1 out of 5 stars

Customer service is non existent, would not reply to my email after 10 days , do not buy , changed there name to PEPT AU , there peptides are contaminated,

Company replied

Rated 5 out of 5 stars

Great company to deal with and addressed any questions quickly. Fast delivery and great products. Was hesitant ordering as I have been scammed on other sites, but these guys are truly the best and w... See more

Rated 5 out of 5 stars

I paid for express shipping and it arrived within 3 days. Product was packaged well and seems of good quality. Great company to deal with and would definitely purchase from them again. Thankyou!

Rated 5 out of 5 stars

Amazing experience from start to finish. The website is easy to navigate, the prices are competitive for the quality you receive, and the express shipping speed is unmatched. Everything arrived exact... See more

Company details

  1. Research Institute
  2. Wellness Program

Written by the company

NEW DOMAIN: Aupeptidelabs.store is an Australian-based supplier of high-purity peptides, dedicated to supporting the domestic research community with a strong focus on quality, transparency, and scientific integrity. Our catalogue is carefully curated for researchers, laboratories, and academic institutions seeking reliable, research-grade compounds for investigational and non-clinical use. Every product undergoes rigorous quality assessment to ensure consistency and purity — because reliable research starts with reliable materials. Operating locally, we understand the regulatory landscape and logistical challenges faced by Australian researchers. Our processes are designed to provide a seamless experience, with efficient fulfilment, clear documentation, and responsive support at every stage. We believe access to high-quality research materials should be straightforward and dependable — without the need to navigate complex international supply chains or compromise on standards. Au Peptide Labs exists to deliver exactly that: a trusted, local source for research compounds. All products are supplied strictly for laboratory research purposes only and are not intended for human use, therapeutic application, or self-administration. Whether you're conducting exploratory studies or ongoing research, Au Peptide Labs is committed to being a reliable partner in your work. 🔬

Contact info

All reviews

(118)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Quick delivery is a vast exaggeration

Ordered Tuesday lunchtime still nothing on the Sunday even with the vast claims of fast delivery, they send you a tracking number within a couple of hours and then nothing, no response to queries or emails, the package was never picked up till Friday afternoon as they log it on the system with aus post but never request a pick up according to Australian Post when I assumed it was their issue.
I live in the middle of Brisbane, can't blame rural post for this one.

5 July 2026
Unprompted review
Rated 1 out of 5 stars

Contaminated

Customer service is non existent, would not reply to my email after 10 days , do not buy , changed there name to PEPT AU , there peptides are contaminated,

22 June 2026
Unprompted review
Au Peptide Labs logo

Reply from Au Peptide Labs

Hi there 😊

Sorry you couldn't reach us — we've changed our support contact recently, so emails to the old address wouldn't have landed. You can reach us at support@aupeptidelabs.store and we'd love to look into this for you 💙

For anyone reading — we're AuPeptideLabs and aren't affiliated with "PEPT AU." All products are third-party lab tested and we're happy to share the COA for any batch on request.

Reach out with your order details and we'll get it sorted.

Kind regards,
AuPeptideLabs

Rated 1 out of 5 stars

Info serach

Important to further investigate these enties.

Entity name: NGUYEN, THANH
Address for service of documents:
1 36 Sandford Ave Sunshine North VIC 3020
Principal place of business:
1 36 Sandford Ave Sunshine North VIC 3020
Holder Name: THANH NGUYEN

Request further details: ASIC Register

Lying they new about the website changes
aupeptidelabs.com.au; change to aupeptidelabs.com

30 June 2026
Unprompted review
Rated 1 out of 5 stars

FAKE REVIEWS!!

FAKE REVIEWS!!! They offered my $100 to write a good review so all of these reviews are fake. Not only that their website has fully disappeared.

23 June 2026
Unprompted review
Au Peptide Labs logo

Reply from Au Peptide Labs

Hi there,

We understand the concern, but our reviews come from real customers sharing their own experiences — we don't publish anything that isn't genuine.

On the site: our domain was taken down by our previous provider without warning, which is why it briefly disappeared. We're fully back up and running at aupeptidelabs.store.

If you've had an issue with an order, we'd genuinely like to make it right — reach out to us directly and we'll sort it out for you.

Kind regards,
AuPeptideLabs

Rated 1 out of 5 stars

Site is down with zero communication

Site is down with zero communication, what is happening?

29 June 2026
Unprompted review
Au Peptide Labs logo

Reply from Au Peptide Labs

Hi there,

Sorry you were left in the dark — that's frustrating and we completely get it. The downtime wasn't something on our end though; it was a domain issue with our provider that took the site offline without any warning.

We're fully back up at aupeptidelabs.store now 📦 and working with Trustpilot to update our profile so the link points to the right place. Thanks so much for your patience 💙

Kind regards,
AuPeptideLabs

Rated 1 out of 5 stars

Order for peptides and Bac water placed…

Order for peptides and Bac water placed on 8/June/2026 @ 17.57pm
9/June/2026 @13.38 received confirmation email "Your Order is on its way"
Tracking Number 99721174877301000840903
Received parcel on 12/June/2026
NO BAC WATER included and I received 2 packets of syringes that I did not order.
12/June/2026 sent email to Pept and message on their www support portal, saying "how can we help"
I explained that the ordered BAC water was not included, support wrote that they will advise Admin.
19/June/2026 I received an email from Pepts saying "Sorry about the delay with your package as they had sent the Bac water on Friday 12/June/2026
I was advised by Admin that my package was delivered - It had NOT been Delivered.
I asked for a Tracking Number for the package of Bac Water, I still have not received any reply.
17/June/2026 I sent another email to Pept advising then that I still had not received their package from 9/June/2026.
20/June/2026 Another email to Pept advising that I have not received my Bac Water and asked for their tracking number.
21/June/2026 I sent another email, nothing received in the mail and asking for their Tracking Number.
Stone walled, No reply.
24/June/2026 I sent another email advising that it is now 3 weeks and I still have not received my order of Bac water.
At 14.25 on 24/June/2026 -still no reply
I have peptides in the fridge now for 3 weeks and have not been able to use these because Pept's Customer Service in my situation is Broken and dysfunctional.
I URGE anyone who is considering placing an Order with PEPT to seriously reconsider and ask yourselves what would YOU do if your order had not been fulfilled in order for you to commence your peptide program. The Stone walling in my situation is distastefull to say the least. PLEASE DO NOT PURCHASE FROM THIS COMPANY.
I AM NOW FORWARDING ALL MY CORRESPONDANCE TO CONSUMER AFFAIRS.

8 June 2026
Unprompted review
Au Peptide Labs logo

Reply from Au Peptide Labs

We have no record of this order in our system — and we're genuinely sorry you've had such a frustrating experience.

That leads us to think this review may have been intended for a different company. But if you did order with us and something's gone wrong on our end, please email us directly at support@aupeptidelabs.store and we'll put it right straight away — we'd never leave a customer without what they've paid for.

We hope it's sorted for you soon.

AuPeptideLabs

Rated 5 out of 5 stars

I can’t access the website today

Thanks so much for the reply AU Peptides
It wasn’t worry it was sheer panic 😱 lol
I’m now de escalated and looking forward to my delivery

I couldn't access the website 23/6/26, the server is down for everyone and the order I made was at label made status by Australia Post

23 June 2026
Unprompted review
Au Peptide Labs logo

Reply from Au Peptide Labs

Hi 😊

Thanks for reaching out, and sorry for the worry 💙 You're right that the site's temporarily unavailable at the moment — but that doesn't affect orders already placed. Yours is at "label made" status, which means it's been processed on our end and the shipping label's been generated with Australia Post, so your parcel's in the dispatch queue 📦

The quickest way for us to check your exact tracking and make sure you're fully sorted is by email — drop us a line at aupeptidelabss@gmail.com with your order number and we'll get straight onto it.

Really appreciate your patience 😊

Kind regards,
AuPeptideLabs

Rated 5 out of 5 stars

Great company to deal with and…

Great company to deal with and addressed any questions quickly. Fast delivery and great products. Was hesitant ordering as I have been scammed on other sites, but these guys are truly the best and won't be using anyone else!

11 June 2026
Unprompted review

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