appleexpress.com Reviews 

Delivery issues are the worst..
And almost impossible to get a hold of anyone
One of the worst

Did not deliver my package and now will not tell me where it is or deliver it back to me. Say they sent it back to the seller, but the seller did not receive it.

Also refusing to refund customs, duty, etc.. charges.

This is the worst shipping company ever. I had 3 times deliveries with them and all 3 times there were not able to deliver it for no reason and just sent back the orders.

This company is an absolute shitshow. Their couriers simply don’t want to do their jobs. I was waiting for a package from China that, unfortunately, was handed over to this joke of a delivery company.

Their courier didn’t even properly attempt to deliver it. He literally called my phone for about three seconds. My phone was right in front of me, I was home, and I could have easily received the package. On top of that, the buzzer number was clearly written on the package, yet the courier never even tried to use it.

Instead, he apparently decided he was done working for the day and simply marked the package as “customer refused delivery.” I NEVER refused it. I was literally calling the company, contacting the store’s customer support, and repeatedly asking them to please deliver my package.

I even managed to reach their customer service by phone, where I was assured that they would escalate the situation and that my package would be delivered.

And guess what happened? They sent it back the very next day.

Nobody apologized. Nobody took responsibility. They simply ignored the escalation and sent my package back anyway.

Absolutely unacceptable service.

The drivers CANNOT READ ENGLISH AND FOLLOW DIRECTIONS. THE DISPATCHERS AND SUPERVISORS DO NOT CARE AND WILL NOT HELP THEIR CUSTOMERS. THEY SEE NOTHING WRONG THAT A DRIVER CAN'T READ OR FOLLOW DIRECTIONS. DO NOT USE THEM THEY ARE OUTRAGEOUSLY UNCARING AND INCOMPETENT

From last 3 Days trying to Reach Customer Support, each time 30-45 Minutes could Not get Support.
Would give them ZERO out of 5, last week lost Package, as they left it on Security Desk, Now Can’t found 2nd Delivery😡😡😡😡

This is ridiculous! My package has been out for delivery for a week. Now it's saying it was undeliverable. That is not true they didn't even try to deliver it. This company is garbage.

Two “failed delivery attempts” — nobody ever contacted me

Absolutely unacceptable experience with Apple Express.

My package was supposed to be delivered on July 28. I stayed home all day waiting for it and had my phone with me the entire time. Later, I discovered that Apple Express had marked the delivery as unsuccessful because I supposedly did not respond.

Nobody called me. Nobody contacted me. Nobody attempted to reach me.

I have lived at this address for over a year and a half and receive packages here regularly. I have never had this problem with other delivery companies. Drivers can access the lobby, and packages have always been delivered without issue.

I called Apple Express immediately on July 28 and explained what happened. They arranged another attempt and specifically assured me that if the driver had any difficulty accessing the building, they would call me, even multiple times if necessary.

The second attempt was scheduled for July 30. I stayed home AGAIN and waited for the package.

Nobody called. Nobody contacted me. No package was delivered.

On July 31, I checked the tracking and, unbelievably, it had AGAIN been marked as a failed delivery because I supposedly did not respond.

When I called customer service again, I was told they normally only make two delivery attempts and that my package might now be returned to the sender.

So after two “delivery attempts” during which nobody contacted me, I may now have my package returned because I supposedly failed to respond.

I asked to file a formal complaint. I asked to speak with a manager. I was told there was no manager available and that one might possibly be available on Tuesday — by which point my package could already be on its way back.

I also could not find any clear complaint procedure or complaint email on their website. I only received an email address after calling their customer service number and repeatedly asking where I could submit a complaint.

This is one of the worst delivery experiences I have had. Two alleged delivery attempts, zero phone calls, zero actual contact, and then the customer is told the package may be returned because they “didn’t respond.”

I would strongly recommend that retailers reconsider using Apple Express as a delivery partner.

Overdue and missing delivery: Apple Express tracking indicates that my parcel should already have been delivered, but I have not received it. I called 1-888-94-APPLE (27753) for assistance and have now been on hold for more than 30 minutes, with no one available to help locate my missing package. This level of service is unacceptable.

It is not that they do not deliver parcels, they simply choose not to...

There's no way to reach apple express, but the person I delivered to me.Just threw it at the door and left he.Rang my doorbell didn't give me a chance to even get up and he bolted off, not impressed mad 😤

These drivers can't read. I have addresses on a post, my door, instructions and phone number. They take a picture of the address in front of the house and then drop the package at the end of the street in a field. Over and over again. Will stop ordering from Temu as they use Apple

This is probably the worst service you could use to have your package delivered. Twice my package was never delivered and went missing. Four times they damaged my package so it had to be returned to Ebay. Took me a month to get my money back. One time I wasn't home so they just put the package as undeliverable and didn't attempt another delivery the next day. Unfortunately this is the company that Ebay uses for all their international shipping.

Wish I could give zero stars. My one experience with Apple Express has guaranteed that going forward, I will avoid giving them any business that is within my power to do so. They delivered a package from Old Navy to me without any notification or effort to let me know it had arrived, and I was home so even a doorbell ring would have sufficed, and because of the non-effort of their driver, the package was stolen off my porch.

Apple Express didn't respond to an email about it, and of course Old Navy won’t give any effort to rectify the situation either. I’d have been better off wiping my behind with the money I spent. So I will never again order from Old Navy or any vendor that uses Apple Express.

Package was stolen. Contents were removed from the box.

Horrible, horrible company. They are the absolute worst shipper I have ever dealt with. They were handed off my package from a better and more reputable shipping company and I wish I never had to deal with them. Rude, disrespectful, horrible to deal with. They do not even allow a customer to pick up my own property anywhere. Sent my package back to where it came from after I already paid customs/duty to the first shipping company. Anyone thinking of using them I highly recommend avoiding at all costs. Save yourself the headache.

Apple Express is dishonest, or at least my deliverer was: claims to have attempted delivery, that there was no door answer, but every time someone buzzes our door it is logged and NO ONE buzzed today despite their claim that they did. Just a tactic because they couldn't do whet they said they would do: deliver today. Horrible service and untrustworthy.

The worst delivery company ever. They didn't even put my box on my porch and I didn't even see it!

I just had a package recently delivered and this pretentious princess who delivered it sounded like a baby and had the tenacity to use my phone number after and text me that he waited 3 minutes at my door in the rain after he continuously knocking and ringing my door bell, the only thing true was rain. He sent this after I answered the door and told him he needs to give some one time to answer the door as I have 2 babies I was putting down for a nap.

Failed at the most important step, delivering the item to the customer. This seems to be a common fault with this company. What makes it a worse experience (if possible) is their lack of accountability.